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All reviews old town glass wall modern hotel great hotel bus stop modern style an upgrade fitness center nespresso machine quiet area perfect location rooms are spacious a wonderful stay on foot close to the city center rain shower few minutes walk
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7 - 12 of 807 reviews
Reviewed 6 November 2018

quiet location. unusually large room.was extremely convenient for touring the old city.staff was very cordial.breakfast buffet was
extensive &perfect for the price.we're able to check in early. short car ride to the airport

Room tip: room overlooking the courtyard
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank tperry8149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian_basel, Directeur général at The Passage, responded to this reviewResponded 7 November 2018

Dear Guest,

Thank you for taking the time to post your review on Trip Advisor following your recent experience at The Passage in Basel, Switzerland.

We are delighted to read that you appreciated our central location in the heart of the old town, and that our staff helped you feel welcome and relaxed.

We hope to have the pleasure of welcoming you soon,

Kind regards,

Julien Baly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

This hotel was very nice and close to everything: train station, downtown. Breakfast was a little expensive but was very good. The room was comfortable and clean. The staff was very helpful with directions and phone calls we needed.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mcshaw1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian_basel, Directeur général at The Passage, responded to this reviewResponded 6 November 2018

Dear Guest,

Thank you for posting such a generous review about your recent experience at The Passage Hotel in Basel.

We are delighted that you had a wonderful experience among us and we sincerely appreciate your comment about our helpful staff.

Indeed, we want our guests to see our hotel as their own Basel home where they can treat themselves.

We have taken good note concerning the breakfast. We are happy to read that you have enjoyed the nreakfast quality.

It would be great pleasure to welcome you again in the near future.
Best regards,

Julien Baly
General Manager

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Reviewed 1 November 2018

This place was excellent. And surprisingly so. Tucked away in a small corner by an overpass, this hotel seemed to have everything. It was modern, clean, excellent showers, and with rooms refreshingly designed with women travelers in mind: outlets in the bathroom, a full-length mirror, etc. The rooms were really tops: spacious, good TV, an iPod dock, a Nespresso machine. And last, but certainly not least, the staff: so helpful, kind, and willing to go above and beyond. I come often to Basel for work. I’d happily return here!

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank GroteAppel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian_basel, Directeur général at The Passage, responded to this reviewResponded 2 November 2018

Dearest GroteAppel,

Thank you for posting such a kind review following your recent experience at The Passage in Basel.

We are delighted that your stay exceeded your expectations. It is important for us that our guests feel at home in our hotel.

Be assured that your kind words have been shared with the team,

We hope to have the pleasure of welcoming back soon.

Kind Regards,

Julien Baly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2018 via mobile

The hotel itself is ok but it definitely doesn't feel 4 star level. Be it the amenities or the furniture or the decor or the washrooms or the breakfast. Even the junior suite is lame and nothing better than the normal rooms of 3 star let's say, if not worse.

Date of stay: October 2018
Trip type: Travelled on business
Thank virat1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian_basel, Directeur général at The Passage, responded to this reviewResponded 21 October 2018


Dear Virat 1988,

Thank you for your comment following your stay.

We are very sorry indeed to hear that you were disappointed with your experience with us and our special designed facility at The Passage and wondering about your unusual feedback.

All guest feedbacks are taken immensely seriously so we can review and continuously improve the guest experience at the hotel.

So we would be glad, if you contact us again at “sleep(at)thepassage.ch” and let us know, what justifies your opinion.

Best regards,

Julien Baly
General Manager

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Reviewed 10 October 2018

Stayed one night after a Uniworld River Cruise. Arrived early and they were happy to store luggage before check-in.

1. Wonderful location. Around the corner and down the steps to the city. We were leaving the next morning on the train. Hopped on the #30 bus across the street and the train station was one stop away.
2. Rooms were spotless and ours was a nice size. Bathroom large and wonderful shower.
3. Hotel staff friendly and helpful
4. Felt breakfast was a bit on the weak side for the price
5. Very modern hotel
Would stay again. Recommend

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank MKtravelers19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julian_basel, Directeur général at The Passage, responded to this reviewResponded 15 October 2018

Dear MKtravelsers19,

Thank you so much for you kind feedback about your pleasant stay in The Passage.

We are very happy to hear, that you enjoyed your stay in our hotel and liked the location, your room, the modern style and our staff.
Once again, we would like to thank you for sharing your experience and writing this wonderful review about your stay with us.

We very much look forward to welcoming you back in the hopefully near future.

Best regards,

Julien Baly
Generla Manager

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