We ended up here in the middle of the night after a car crash landed us at a nearby hospital. Front desk took my reservation on the phone in good English and was polite and efficient, but not overly friendly. The restaurant staff, however, were really sweet and cooked up pizzas for the kids although they were closing and then made up a tray of breakfast food for us to take to the room when we missed breakfast the next morning.
We had rooms on the ground floor as they were the only ones available. We were told they are for "invalids". I think this means they have special bathrooms with shower areas in the middle and handle bars on the wall for people with mobility problems. I'm not sure how helpful they would be for actual invalids though. The shower in my room was hard to use (sprayed everywhere except on you). However, the one in my son's room was fine. The WC was unusually high. The rooms are lovely, bright and spacious and the beds are comfortable.
We -- 3 kids, husband and I -- literally spent two days in the hotel as my sister was hurt and waiting to be evacuated. There's nothing much by way of entertainment here (no pool, playground, etc) but the kids were quite happy with the TV and pizzas at the restaurant. Front desk was also patient with the boys lingering in the lobby for a bit.
There is a school next door which was having a football competition in the morning so it was a bit noisy but it didn't really bother me. Two supermarkets just steps away, but not many restaurants in the area. I think the best one is in the hotel itself. There is an interesting Chinese fusion restaurant a short walk down the road.
Also a really awesome looking playground 5 minutes away, but it was overgrown with grass and the flying fox was knotted too high. I hope someone sorts that out.
We didn't find out till our last day that this was da Vinci's hometown! All in, we had a lovely stay.