From the moment I checked in the staff was giving me dirty looks. I had to run up and down their 3 flights of stairs multiple times because my room key wouldn’t work. Not only did I have to do this once but after asking politely for a refund (because I had to check out a day early) and being told they have a strict no refund policy only after I checked in which according to their policy they are supposed to tell you before your payment (which was never once mentioned) so essentially they took my money for a night with me not even staying there, what do they need to pay for if no one is in the room! Anyways after refusing my refund, they switched my room key and again I had to go up and down multiple times just to get back into my room. Overall there was only one staff member that was remotely nice and their “free” breakfast is a sorry excuse, only a croissant and some juice is not a breakfast, that’s false advertisement. Its not worth the bus rides into town either. Spend your days in Siena elsewhere, a better location with a hopefully friendlier staff will be much more worth your time and money.
I’d give this place a 0 but 1 is the lowest possible so I guess this should suffice.More
- Free Wifi
- Free Parking