When we arrived I have to say I was not sure about this hotel as the reception area is quite shabby and doesn't give a very good impression. We couldn't book in immediately because the rooms were not ready so worried a bit about what they would be like. Really needn't have as the rooms were spotlessly clean the beds very comfortable (slept really well every night unusual for me in strange bed). Breakfast very basic rolls croissant jams bit of ham and cheese coffee or tea but plenty of it all. Our rooms had a fantastic view of the tower which was two minutes walk away. The staff were fantastic so lovely friendly and very helpful so thanks to Laura, Josie, Maura, Christa and most of all Fabio who was the font of all knowledge extremely helpful and very pleasant to deal with. Overall a really nice break. The hotel really could do with a makeover and would benefit from it i'm sure.

We stayed here just for one night along with our one year old. Location is superb, perfect. Just 15 steps away from leaning tower. You can visit leaning tower early morning before visitors start flocking. Hotel itself is very much dated but rooms are spacious and clean. Breakfast was very poor. Also they did not allow pram to be taken inside breakfast area (which all other 7 hotels allowed in our trip) which caused lot of inconvenience to us, baby chair they provided was very dirty and unusable. Otherwise, front desk was quite helpful. Considering what you pay and what you get, it was a good deal. Wifi was good speed and consistent.

We really enjoyed our stay in this hotel, especially with Fabio at the reception desk. He speaks very good English and helps you out with anything possible. He has passion for his work! Rest of the staff is also friendly but a compliment to Fabio is in place here. The hotel is a bit outdated, but very clean. Free WiFi, breakfast included and only a few steps away from the tower. Our room was situated on the 2nd floor at the front and we had the view of the tower from our window :). Neighbour of the hotel is the Subway restaurant.