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All reviewsthe ownerlounge areacakesstayed for nightsair conditioningcomfortable bedgood sizeapartmentpisa
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Reviewed 19 August 2016

We stayed at the Casa Biancalana for four nights during Aug. We booked via bookings.com who said we paid the B&B direct. We emailed the B&B before we arrived, as we travel with our two young daughters so we wanted to get some information before we arrived. But this email was never responded to. We arrived at night and the B&B and parking is not well highlighted but we found it in the end. We were greeted and showed to the apartment and given a key then shown where we could park. I think we would have benefited from some information in our apartment, like where to change currency, bank, supermarket, doctor, places to eat just some basic info, wifi code, but no information is given. As it happened we all ended up with food poisoning while in Italy (nothing to do with the B&B in should add) so we could have done with the doctor information. The B&B it self is a lovely building and the garden is just fab and the pool a delight. The B&B is owned by a woman and she only seems to have one staff member who cleans the rooms, the pool, makes the breckfast, does the maintenance and basically everything else. The Casa Biancalana does have the lovely Tuscan charm. It's mainly very quiet and not too far away from Lucca or the leaning tower. We hired a car so it made things a lot easier. I wouldn't recommend walking it all, if you have children or are of older age. The supermarket is close.
We were disturbed four times while trying to enjoy some rest the first was the staff member letting herself in the apartment while we slept (to get a spare bed out cupboard for new guest) my husband had to end up helping carry a single bed and mattress down stairs. The second we were woken late by shouting it turned out a stray cat had come in to the main house and the owner was screaming at it to get out. The third the owner had left her mobile in our room when she was in it? So she had to come back in and get it out and Lastly the last morning we were told check out was at 11 by 9:00am French man tried to come in the apartment while we where having breakfast as he was moving in when we left but we were not even close to leaving. We never really felt alone or like we could relax as we didn't know when someone else would be popping by. I would recommend it for adults and for families with older children. For families with younger children I am not sure how appropriate it is as the building are old, some of the stair rails move and may not be stable, some of the light fittings crackle when you turn them on, some of the power points don't work, same as the lights. Plus over all it could do with more light. Being old you expect it to be dark but we couldn't see in our wardrobe to pick clothes. I am making it sound bad it wasn't and I would go back. But I just want everyone to know what to expect at least that way you can decide if it's for you. We did enjoy our visit it was mainly quiet and peaceful, it does have charm and it is close enough to everything.

Stayed: August 2016
Thank kelly b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016

just before we had to arrive at this place we were contacted that there apparently was an issue with the plumbing in the batthroom.
on our arrival we were offered a very tiny room in the basement as compensation only accessible with a very steep staircase.
this room absolutely was not what we booked and definitely not compatible with the prices of this B&B.

during the discussion we however found that there was NO issue with the plumbing but our RESERVED room was allocated to a different guest.

after we protested against this with the very friendly cleaning girl showing us the room, she contacted the owner who then decided to cancel our reservation.

a very unprofessional and awkward attitude towards your guests in my opinion.

Unreliable places like this shoulod not be allowed on booking sites! and I strongly advise against booking here!

Room Tip: simply do not go there
  • Stayed: July 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
4  Thank Henri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2016 via mobile

Myself, wife and two grown up children stayed in a two bedroom apartment for 6 nights in July 2016. We found this to be a comfortable place to stay and the buildings to be very pretty. The host, Attila, was very hard working and welcoming. We paid for the wonderful breakfast on each morning and enjoyed the home made cakes. A car is recommended however, as the b & b is a little outside of Lucca. We visited Florence, Viareggio and Cinque Terrestrial as day trips from here. Also worth noting is that not all bedrooms have air conditioning. We stayed in the Chiesetta apartment and only the main bedroom had air conditioning. The garden area was a very peaceful place to relax in.

Stayed: July 2016, travelled with family
Thank yeo_man2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2016

A wonderful place to stay and so friendly and a great location to Lucca which is only a 5 min taxi ride and Attila will book anything you need by way of transport and restaurants.plus it's only 30 mins from Pisa.

Not all rooms have air-conditioning so just check before booking but overall I have to say this place is a must and far better than staying at a hotel.

The Breakfast is optional but well worth it as the food is all home made and very tasty.

Thanks Attila from Barry and the rest of the Group.

Room Tip: all rooms are nice but two rooms do not have air con and there are some rooms with stair access so check before you book.
  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Barry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016 via mobile

Memories of a magical place to stay and a welcome from three enchanting sisters were rapidly blown away by an evidently very stressed and over worked lady. Or at least that was the impression given to us upon arrival and departure. Be aware we were charged £15 final cleaning fee for a three night stay yet our room was not cleaned once on any of the days and when mentioned to the lady she did not seem bothered by this at all!

The pool is a plunge pool located in beautiful gardens which are very peaceful.
The bbq area did not look at all serviceable and the children's play area is a slide next to the bbq.

Could have been brilliant but just ok.This beautiful villa is living on its former glory

On a positive note the location is excellent for visiting lucca some 2 miles away

Stayed: July 2016, travelled on business
Thank FirmfriendsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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