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All reviews old town small pool worth coming back modern hotel short walk pool area walled city own garden reasonable size hot and cold food excellent shower plenty of free parking hire bikes fantastic hotel star hotel breakfast was included nice bathroom
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Reviewed 1 September 2018

Just stayed one night at this fantastic hotel ideally located just outside the historic walls. What makes this hotel really special is the amazing hospitality from the staff. Upon arrival the team said 'treat this as your home' and went out of their way to create an incredible stay.
Highly recommend renting one of the bicycles and spending the day cruising around. You will leave feeling well looked after and having met some great people.
Thank you Hotel San Marco for such a great experience.

Date of stay: September 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
2  Thank Sophie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded 4 September 2018

Thank you Sophie for such a great review!
We hope to meet you again, not just for one night... as Hotel San Marco is like a house, you could choose to stay longer!
Best regard and see you soon,
Margherita
Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2018

I have stayed in this hotel a couple of times for business trips to Lucca. It's a nice clean hotel with very friendly staff, nice breakfast a small pool and very close to the Walls. Bicycles are available to go to the City anytime.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank brah_voh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded 4 September 2018

Dear Guest,
thank you for giving advices to other guests and for such a nice review!
We hope you could stay here soon again.
Bets,
Margherita
Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018 via mobile

Great Hotel, great location and great service Would stay here if visiting Lucca another time. Short walking distance to town. Small cosy quiet pool area. The breakfast was ok. The people working there was very service minded. Four women took a taxi from Florenze AirPort and stayed there for five nights.

Date of stay: August 2018
Thank Vivienhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded 18 August 2018

Dear Guest,
thank you so much for such a beautiful review!
Thank you and come back soon!
Margherita
Marketing

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Reviewed 17 August 2018 via mobile

The reception staff were friendly and helpful which made a big difference as this was our first stop. It’s a short walk from the town centre and you can hire bikes directly from the hotel. Rooms are kept clean, radio is provided and wi-fi is available throughout. Breakfast choice is basic and morning service is slow which is only reason for not getting top marks.

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank Wardinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded 18 August 2018

Dear Guest,
thank you for these words.
Concerning breakfast, we'd like to point out that we serve: coffee, american coffee, barley coffee, cappuccino, tea , herbal teas, hot milk, hot chocolate (all the products freshly prepared by our staff and not by a machine and automatic self-service), fresh croissants and other types of pastry, assorted cakes, 3 types of breakfast biscuits, boiled eggs, scrambled eggs, bacon, cheese tray, tray with 4 types of cold cuts, cheese spreads, tomatoes, white and integral bread, 3 different types of cereals, low-fat plain yogurt, fruit jars yougurth, honey, 3 types of fresh jams, spreadable chocolate cream, fresh strawberries, prunes, dried figs, apricots in syrup, 2 types of fruit juices and orange juice on a request. Complete the offer a range of gluten-free products.
(how could we improve our 3-star hotel buffet?)
We apologise if you didn't appreciated at the top our breakfast and, most of all, if you didn't understand that in highe season there are lot of tourists that want to have breakfast at the same time and that can slow down the service.
Best regards,
Margherita
Margketing

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Reviewed 15 August 2018

The San Marco was a great find.
The rooms are rather basic but very comfortable.The hotel has a great patio right next to the pool and a super place to enjoy a snack and a glass of wine or a house brewed cold beer.
The staff is super friendly and helpful.
The hotel is only a 10 min. Walk to the beautiful Lucca old town.
Bravo San Marco

Date of stay: August 2018
1  Thank CaliforniaOriginal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSanMarcoLu, Responsabile relazioni pubbliche at Hotel San Marco, responded to this reviewResponded 18 August 2018

Dear Guest,
you seems to have appreciate everything at Hotel San Marco but it is still not enought to give us the 5th star!
So... you have to come again and we'll try to do better, if it's possible!
Margherita
Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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