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All reviews sister hotel train station martino auberge annex luggage city wall
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2 - 7 of 93 reviews
Reviewed 17 April 2018

My girlfriend and I chose this hotel almost by accident. There were very few hotels available and within our budget. We found hotel Diana at the last minute and it turned out to be incredible. We only wished that we had more time there. The room was very comfortable, clean and the design was very modern. The location couldn't have been better, steps away from the city wall if you want to rent a bike and go for a ride and steps away from all the attractions the city has to offer and what a fantastic place Lucca is! We also had breakfast at the sister hotel around the corner which was excellent. If I return to Lucca I would definitely stay here again!

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Solo Man S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

Spent 4 nights in Lucca on recommendation of numerous friends...

Lucca is beautiful and the hotel is a short walk from... well, anywhere in Lucca really!

Hotel was easy to find after arriving by train from Pisa ... a 10 minute walk from train station to hotel - although please note that Lucca streets weren't intended for dragging suitcases!

On arrival we were greeted by a very pleasant young girl who spoke really good English and was very friendly.
We were informed that we were staying in the annex round the corner - about 20 metres. We were a bit early so the hotel,looked after our luggage whilst we went for a stroll. On returning we were pleasantly surprised that the staff had taken our heavy suitcases round to the annex and up two flights of stairs! Thank you

The room was ideal for our needs, clean and functional. The bed and pillows weren't to my personal liking but I am a fussy sleeper.

We had breakfast at the hotel each morning. The selection and quantity was really good and the lad in charge was very pleasant and spoke good English.

We will definitely come back to Lucca and would consider staying at this hotel again.

We got a taxi back to the train station when we left... those streets are definitely not good for wheeled suitcases!!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DM101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morotti, Responsabile reception at Albergo Diana, responded to this reviewResponded 29 October 2017

If we learnt something from this rewiew is that Lucca is not made for wheeled suitcases ahah!
Anyway, thank you very much for your kind words :)
Next time when you come back you must see the main building!

We wait you!
Ciao ciao,
Sandro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

Stayed for only one night. Room was ok, bed comfortable. Bathroom very small as was the shower. As we had booked direct they offered us a free breakfast which was good. Staff very plesant. Good location.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank david s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2017

We stayed here after 2 nights in the sister hotel albergo martino. The rooms are really large and everything was perfect. The decor has been modernised which we thought was nice and bright. The location was excellent for Wandering around lucca.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank nikki25104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morotti, Proprietario at Albergo Diana, responded to this reviewResponded 23 June 2017

Ciao Nikki,

These words make us happy, it means we are doing a good job.
Many thanks again, we really hope to see you here again and stay with us

Ciao ciao

Andrea
The owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2016

We stayed at Albergo Diana recently and had a pleasant experience.
We were warmly welcomed after walking from the train station. The walk took only 15 mins.
The room was pleasant although little dark. All the facilities were good which included free wifi,
The most impressive detail was it's location within the city walls which was so close to the cathedral and minutes walk from many of the wonderful sights Lucca had to offer.
The city walls were close by and made for a wonderful daily walk

  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank HJHKRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morotti, Responsabile reception at Albergo Diana, responded to this reviewResponded 11 August 2016

Hello,

thank you a lot for your opinion about our hotel and we are sorry if you found it a bit dark, we will try to put more light!
We are happy that you enjoyed your staying in Lucca!

ciao ciao,
Sandro

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