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Reviews (1,781)
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All reviews spa facilities steam room beautiful hotel courtyard garden pastries junior suite minute walk mercato centrale our honeymoon fantastic stay would highly recommend this hotel stayed for nights close to the train station visiting florence duomo heart europe
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Reviewed 9 November 2020

very comfortable beautiful place nice room with view good location closed to the Duomo and the main places in the heart of Florence
difficult time for travelling but we enjoyed our stay and for sure we will come back

Date of stay: November 2020
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Brice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiara Figini, Proprietario at Palazzo Castri 1874, responded to this reviewResponded 9 November 2020

Dear Mr Brice,

Thank you for your marvellous feedback! The entire team were delighted to have you among our dear guests and it would be fantastic to welcome you again. 

Yours sincerely,
Noemi Bellan
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2020

Location is OK, outside of the Traffic controlled area. Slightly noisy, but acceptable. Very nice interiors, excellent breakfast and quite helpful staff. Everything is renovated. Covid precautions are reassuring and well presented.

Room tip: Ask for a room on the patio
Date of stay: September 2020
    • Value
    • Location
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Thank Karinbeare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiara Figini, Proprietario at Palazzo Castri 1874, responded to this reviewResponded 4 October 2020

Dear Valued Guest,

We couldn't have been more delighted to receive your marvellous compliments and appreciations. Thank you very much indeed, it's been a pleasure to provide you with excellent experience at our boutique hotel!

We look forward to welcoming you back in an off-covid period.

Warm regards
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2020

Palazzo Castri 1874 is a lovely hotel with spa facilities however unfortunately, it lacked a personal touch. The hotel has done an excellent job at managing the spa facilities in current circumstances (Covid-19). The room we were allocated, was well presented however it lacked any form of a pleasant view. The view from our room looked onto what could only be described as a shaft, which made us want to spend as little time in the room as possible.

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank Travel-Lauren05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiara Figini, Proprietario at Palazzo Castri 1874, responded to this reviewResponded 17 December 2020

Dear Valued Guest,

we would like to thank you on behalf of our entire team for appreciating our charming boutique hotel and its top-notch facilities.

We regret though not having known about your in-room experience, so that we could take the necessary measures in this regard. We are deeply sorry for that, as the question is manageble and we would intervene immediately.

However it is worth enlightening that being a vintage building, the main structure of Palazzo Castri 1874 had to be maintained as it was for security purposes, for that reason the layout of the rooms differ a lot.

Sending you warm greetings from our Team we are looking forward to welcoming you back!

Yours sincerely
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2020

We visited Florence for 4 nights at the start of September 2020 and were booked into the Palazzo Castri 1874. We chose the Hotel because of the ratings, location and facilities which looked fantastic online. From the moment we were greeted by reception, to entering our room (306) facing the street and square and being in the Hotel, we knew we had made the right choice. The staff were all friendly, helpful and kind. The gardens and pool were spotlessly clean as was the Hotel. Our room was cleaned and towels changed every day and whilst a tea cup was forgotten or no milk, this was quickly rectified and I only mention it because that was the only low level error that happened and these things do occur. The pleasant manner in which I was given fresh milk and cups said everything about the motivation of the staff and how this place is run on very high standards. If you book this Hotel, you will not be disappointed, they certainly are trying their best to make holidays and visits to Italy as enjoyable and stress free as possible during these difficult times.

Date of stay: September 2020
    • Value
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Review collected in partnership with this hotel
1  Thank Wakey11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiara Figini, Proprietario at Palazzo Castri 1874, responded to this reviewResponded 4 October 2020

Dear Guest,

Thank you very much indeed for your valued compliments towards us, our team were delighted to have you at our boutique hotel.
It is our geniune motivation to take care of our guests' each demand, offering this way classy and unique hospitality experience to them. This is what defines Palazzo Castri 1874.

We are glad to have offered you blissful time, looking forward to welcoming you back!

Warm regards
Emma Davtian
Guest Relations Office






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Reviewed 31 August 2020

Very comfortable hôtel, perfectly organized in covid-times. Nice spa with very clean sauna, hammam and small swimming area (included or not in the reservation, depends on the conditions). Charming area outside for relaxing, having a drink or a meal outside. We were delighted

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ririninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiara Figini, Proprietario at Palazzo Castri 1874, responded to this reviewResponded 5 October 2020

Dear Guest,

Thank yo very much indeed for your appreciation and lovely feedback about our boutique hotel.

Our team is moved by your immense trust and is absolutely delighted to have offered you a classy
hospitality experience featuring top-notch services & facilities.

We cannot wait for you to return!

Yours sincerely,
Emma Davtian
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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