The hotel is clean and the set ice is great and friendly. Mattia, the front desk manager was awesome, very attentive, friendly helpful , and kind!
Hotel is about 25 mins walk from city center and attractions, but it’s defiantly fun to walk if you enjoy walking!
Really enjoyed our stay, we will definitely come back!
Nice, quiet, clean location in the residential area. Wonderful places to eat few steps from the hotel. Quiet hotel, beautiful spa and room, exceptionally clean. And special thanks to the staff- Enrico, Simone and all the friendly, professional, helpful and just good attitude guys being there for us always! It was a pleasure meeting you.
Alex and Natalia
The hotel is in a relatively quiet area within easy walking distance of the centre, but outside the crowds. There is a lovely garden, a charming bar, and a spa. The publiccareas and the rooms are immaculate. Even when full, the hotel feels spacious and uncrowded. The staff are welcoming and really helpful. Overall the very best experience.
A wonderfully tasteful hotel with comfortable beds. The breakfast was good and the hotel was situated in a quiet part of Florence but within a short 15 min walk to the centre of Florence. The reception staff were very helpful as were the breakfast staff.
Four of us stayed here for 3 nights. The hotel is generally a nice boutique venue, clean and comfortable. However, some of the staff let them down. One member in particular was rude repeatedly, unhelpful and quite dismissive. We too were under the impression that we had access to the spa but as someone else has mentioned they tell you that you have to pay 25 euros per person per visit. We questioned this and of course they said we had booked through an external agency so it was not included. I was asked to show my booking details to prove our access. I did this and showed the BA site which makes no mention of additional costs. I was rudely dismissed as the man on reception said BA always mislead their customers and it's their problem not the hotel. We also had a few other issues in that our friends room was really hot. It transpires that the master controls are in reception but our unhelpful staff member refused to turn their heating off. He told them if they were hot just open the window. They phoned down 3 times and even went to reception but were told he would not turn the heating off. The following morning we spoke to another person who said no problem and turned it off. We too could not use our aircon and this was also resolved. That night, Mr unhelpful was on reception and turned it back on and refused to switch it off. Once again stated just open your windows. They finally had to do this as we were getting nowhere and they both got bitten in the night by insects. Breakfast was ok but the staff had to be repeatedly prompted to replace or refill items as they were quite unatentive. They had to be chased down just to order tea and coffee.
As I said before, the hotel itself was fine and we walked each day to the centre which only took about 15 mins or so. Sadly the lasting memory we took away was the unhelpful and dismissive nature of some of the staff.
