The Airbnb was run by a company, rather than personal. Checking in was difficult. We had to first obtain key from an office, which was 1.4km from Florence Train Station. Then another 850m to the apartment. These distances sounded nothing, but it possessed a challenge with heavy luggages.
When we entered the foyer, we were glad to see a nice elevator, but to realise later that we can't use it. It's for permanent tenant. I don't understand why such descrimination in this city. We have to carry out luggages to the second floor.
Upon entering our apartment, it was dark and cold. We switched on all 4 heaters in all 3 rooms and power was tripped a minute later. We spent a few minutes searching for switch box and reset the switch. Few minutes later it tripped again. We sent a message to the host and only received a reply 15mins later asking us if we overloaded the power. Apparently we can only switch on 3 heaters. Later in the evening, I was using hair dryer and the power was tripped again. I had to switch off one heater before using the hair dryer. There was a heater in the shower. Nice. But we can't use it unless we switch off all heaters in our rooms, to ensure our power consumption was below the threshold. I started to wonder if such limitation was done on purpose.
There were many notices posted in the apartment, stating we cant do this and we should do that. But there's no single instruction guiding us to use the laundry machine, gas stove, etc. We were having problems with the power and gas stove. We messaged the host and received no solution. Response was slow. We asked for cell phone number so we could talk in WhatsApp but was declined. We could only call the office at roaming fee. And it's limited to office hour. I called the staff to ask for help. The only response was the issue would be escalated to the manager. I said I needed someone over to the apartment to look into our problems. The staff told me she can't leave the office and will inform her manager. I called again 10 minutes later, and my call had never been answer since. No one bother to show up.
After relentless long period of time of trouble shooting, we managed to get the gas stove to work. I had to get help from Google to get the laundry machine to work. Google was far more helpful than the host.
The location is excellent! The apartment is spacious, bright, well furnished and extremely clean. Good for 7 or less. Comfortable beds. Good value for money. Walking distance to the Duomo, Piazza della Signoria and Palazzo Vecchio, Galleria degli Uffizi and Ponte Vecchio. Private parking near by for 25 euros per day, Late check-in is possible. Gaetano is very helpful, patient and friendly host. He gave us all the information and the keys, and could not have been nicer or more helpful. Thank you, Gaetano!
The unit was walking distance to everything although going up three flight was a challenge to my elderly parents and not to mention our luggages. There was an elevator but we are not allowed to access it. On our first day, we have to get the keys from the office which was also a challenge since we came from the train station from Venice. It was a good walk with our luggages. From the office to the unit was 30 min walk through cobblestones with our heavy luggages. The lady who oriented gave us the wrong key so we have to wait in the street for a good 20mins. If you plan to eat at the unit, there's not much supplies like toaster, pots and pans, glasses, plates,etc. Wifi was not that strong so my teenage nephew was not a happy camper.
We picked up the keys at Gaetano's office (which is trickier to find than the apartment) after a short walk from the train station. He gave us all the information and the keys, and could not have been nicer or more helpful. The apartment itself is perfectly situated within walking distance of all the major sites, and we found no reason to use public transportation at all. In a city like Florence the beauty can also be found by a leisurely walk through the streets, the attraction the city itself. The apartment is fine, we are 2 grandparents with four teenage grandchildren. The third bedroom is very small. We managed to get everyone up and out in the mornings with a creative showering schedule, some in the evening others in the morning. With one shower, one toilet and one sink with mirror the family unit has to be pretty close. We did do our laundry and had everything drying on racks. Since it was cool we had the front windows closed at night but imagine with the cafe downstairs it could be noisy with the windows open. The only complaint (and it was more a concern of the teenagers) is that the wi-fi was spotty at best and completely out for the last day of our stay. A crisis in some minds, we were not bothered by it. I'd recommend for a friend if their primary desire was location and could deal with the bathroom situation. It was clean and safe.
A good place to stay for a family of four. The city centre was within walking distance (about 15 minutes to the Duomo). Our expectations based on the pictures and the name of the apartment were somewhat too high. The shower is very small, the third bedroom too, the kitchen is very basic and the apartment is pretty noisy. You can hear the neighbors when they are turning over in their bed. Also the noise from the street is very loud, especially at 5am when the garbage containers in front of the house get emptied. It was difficult to open the window in the big bedroom, which is also the living room, but we managed on the second day. An instruction would have been helpful. All in all: OK, but pretty expensive.