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All reviews the executive lounge shuttle bus shuttle service diamond member ironing room nice hotel city view business hotel close to the airport minute drive the hotel offers top floor town centre rental car the main train station santa maria novella train station happy hour
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Reviewed 27 October 2018 via mobile

I am a Diamond member with Hilton so stay at quite a few around the world. I would say this hotel is ok only. We had a large suite which was great but there was mould growing in the bathroom shower. Needed a good thorough scrub down.

We had access to the executive lounge. We went for a coffee there but there were no coffee cups left to make the coffee at the machine. I called to request and they said they would send someone but after 10 minutes no one came so I made the coffee in a wine glass with some maneuvering of the glass in the machine. We continued to sit in the lounge for another 15-20 minutes but still no staff appeared.

Breakfast in the restaurant was very busy with many people due to tour groups staying at the hotel. The actual food and range was pretty good. We did have one lunch in the lobby restaurant. I would say it was generic but not terrible. They will not win any awards but it was fine. It was however very slow for the food to arrive.

Note the hotel is some 10 to 15 minutes drive from the main tourist area. Front desk people would call for a taxi and generally they would arrive quite quickly. The hotel is close to the airport so it is easy for your arrival and departure.

Stayed: September 2018, travelled with family
2  Thank iglortho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2018 via mobile

The hotel is clean, beds are comfortable but all in all it is an old hotel. The bad side of the hotel is its location, it’s very far away from the center and not suitable at all for travellers who want to stay in Florence for a couple of days. The hotel offers a free shuttle service to the TRAM station, and from there you have to take the tram for about 4 stations.
In conclusion, with the same money you could easily find a nice hotel in the center so you can go back and forth easily, without having to pay cabs.

Stayed: October 2018, travelled with friends
1  Thank Jamiekaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2018

Stayed at the Florence Hilton for 4 nights and it was great. Very nice room and very nice Executuve Lounge.

They provided a bus to take you to the trolley station that took you to the main train station which was in the center of town.

Stayed: October 2018
Thank jjevans2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

This Hilton lives up to the standard I expect a Hilton to be. Their restaurant is very good and so is the executive lounge. The hotel is not in the center but it provides a shuttle to a tram that takes you to the center.

Stayed: October 2018, travelled on business
Thank pjoslyngreenwald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2018

Hot rooms where you cant control your own room temperature. Poor food quality. Not up to Hilton standards. The front desk personnel was top notch but nothing else there was up to the Hilton name. Very disappointed.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank ellischandlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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