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“Great business hotel... too far from city center for vacation”

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Hilton Florence Metropole
Ranked #154 of 410 Hotels in Florence
Reviewed 3 January 2012

Nice hotel, with a great executive lounge with great meal spread for both breakfast and dinner. Room was small, and hotel was far from any attractions, luckily provided a shuttle to and from town. For vacation I would suggest a hotel closer to city center, for business perfect hotel.

Stayed: September 2011, travelled as a couple
Thank Angel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this reviewResponded 12 October 2012

Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.

We are waiting for your return and we really hope to welcome you again soon.

Best regards
Daniele Fabbri
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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850 - 854 of 2,023 reviews

Reviewed 3 January 2012

This hotel is bit far out of city but they provide a shuttle bus(20-30mins) and stop at Florence train station.
The seats are limited so plan your travel carefully.Otherwise,you can take taxi if you missed the bus.
The best part of our stay in the roof top lounge which you can enjoy the fantastic Florence city and surrounding.We manage to enjoy the sunset too.All the time there are free flow snacks and drinks and my family really spend most of time there rather in our room.
Unfortunately,we were caught in fire alarms for almost two hours and must leave the rooms.Lift were nto working and we went down by lifts.You can imagine we have to stay out of the hotel for this long.I would expect explaination or apologies for staffs during checkout but nothing mention.I ask them they should at least compensate HHonours points for the trouble but nothing happens till today.Otherwise,i would have give Excellent score here.
Breakfast was great Hilton standard with various options

Room Tip: You should ask for Florence City view.Its' quite far but rest of the view are residential area a...
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  • Stayed: April 2011, travelled with family
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Thank Rashdan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this reviewResponded 12 October 2012

Dear Guest,

We really apologize for any inconvenience you had during your stay, and we really thank you for you review because your comment is helpful to understand what customers want and what is important to improve.

Hoping to welcome you again in Florence,
Best Regards
Daniele Fabbri
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2012

Hotel is excellent, new and clean, but it's far from Florence downtown. Hotel has free shuttle bus, but it can be full. So you have to prepare to take taxi if you want to see main attractions in Florence.

  • Stayed: January 2012
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Thank HOHarrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this reviewResponded 10 October 2012

Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence Metropole very soon.

Best Regards
Daniele Fabbri
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2011

At first, I have been double charged by this hotel and my money have never been given to me so I find it very dissapointing. Arrived with a car before noon, but an early checkin was available. Everything went smooth, my car parked in the underground garage and I was in my room after ten minutes. The standard rooms are very small with a well equiped toilet, the TV screen is small and with a limited number of channels, not mentioning that there were no english channels. I have asked for a double bed and what I got was two single beds pushed togather. As this was still the Winter season, rather than air conditioning, you could only heat up the room, during the day, the rooms got extremly hot and it would take half a night to cool it down with opening the window. The hotel is far from the historic part of Florence, there is a hotel shuttle that gets you there, but it runs in a chaotic way, once even not comming at all, because "it broke" and magically was fixed in an hour time. The breakfast buffet was excellent. During our stay it seemed like the whole place would be empty.

Room Tip: Make sure you get a Florence view
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  • Stayed: February 2011, travelled as a couple
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Thank tomasztomczuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2011

OK, you see HILTON and sort of know what to expect. This Hilton served us well for our 4 day visit to Florence. Finding the hotel was easy with GPS. It's close to the motorway but a fair distance from the city, even by car, but don't let that stop you booking. If you want a good business hotel, nice rooms, quality fittings (although one of the lights was on the blink in the bathroom) then this will do fine. You can pay for parking in the underground garage or if there is space, park for free in the hotel grounds. Room for about 20 cars I would say. Possibly tight in the peak times but worked fine for us.

If you want a hotel where you can just wander around the streets and take in the sites... this is not it. But, if you dont mind getting on their excellent, free shuttle service to the city which only takes about 15 minutes, then staying here is fine even if you do not have a car. The shuttle picks up and drops off directly at the main train station. Just look for the big silver Hilton bus! It runs several times each morning and night so we never had to wonder about transport.

The location around the hotel itself is rather sparse although it is next to shopping centre. However, at present the shopping centre is not really much at all. A cheap junk shop, a good cinema a couple of shady looking eating places, a bowling alley. Not Hilton style shopping!! We drove to another shopping centre instead.

Service was good, English spoken and had a good booking experience on Expedia. It's not a bargain or anything, but value for what you get and clean, efficient and recommended.

Room Tip: We had room 710. Nice view of the hills but can quite see town.
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  • Stayed: December 2011, travelled as a couple
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1  Thank rodzoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#85 Business Hotel in Florence
#91 Luxury Hotel in Florence
#134 Family Hotel in Florence
Price Range: €80 - €243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 210
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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