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Hotel San Gallo Palace
Ranked #58 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 18 June 2015

Great hotel. Clean and comfortable. Located in 20 min walking distance from the city center. Personnel is very polite and professional, helped us with public transportation, answered many questions on getting around the city, booked a taxi and prepared breakfast boxes for early morning departure.
Breakfast was good enough. Service at the cafeteria was really good.
Room service was perfect. We asked for a tea kettle, it was delivered to our room right away. I also asked for a different pillow and it was there in no time.
Wi-Fi was available and worked very well.
Thank you for making the Florence experience enjoyable!

  • Stayed: June 2015, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank prts78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 June 2015 via mobile

Well what a great hotel from the first step into the lobby to the last step out we felt so welcomed. It's in a great location 15 minutes walk to the great statue of David good cafes restaurants. There is a great restaurant called Alfredos around the corner it's got good food and at a reasonable price We also did a wine tour around Tuscany with florence town tours recommend well back to the hotel room very clean cannot folt breaky great staff very helpful recommend this hotel thanks for a great stay.

Stayed: June 2015, travelled as a couple
Thank markthetrucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, General Manager at Hotel San Gallo Palace, responded to this reviewResponded 15 July 2015

Dear Customer, Thank you for the really fine words for our Hotel . The satisfaction of our guests is the greatest reward for the effort that we put every day to do our best . We hope to have you back soon at the San Gallo Palace in his next trip to Florence.
Best regards
Antonio Giorgio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2015

Really friendly and helpful staff , good base to explore Florence from,
About a 20min walk from the historical centre.
Rooms are clean and a good size. The service was excellent and the breakfast buffet
Adequate, the coffee being the only let down.
Thank you San Gallo Palace for making our Florence trip a great experience

  • Stayed: June 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank Drumdrumdrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2015 via mobile

The title says it all. Checked in late after a long day. First desk clerk was nice enough. I enter the room and see that it is clearly not 4 stars; it looks like an old, bar-bones, bargain hotel. Bathroom is nice, that's it.

Only WiFi available is 3G! It's so slow as to be useless.

I return to the front desk and ask a polite question about their services. Unfortunately, a grumpy, rude old man is now at the desk. First he condescendingly scolds me for my question, then says I should have asked such a thing during the day (again, I had just checked in). Finally, he grumpily answers my question.

Unprofessional, insulting, rude, etc. Just what I want from a so-called 4 star hotel after a long transit.

Avoid this place, there is nothing special or even good about it. Very easy to find something better.

Stayed: June 2015, travelled with friends
Thank kjdeosneisnriskwisbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, General Manager at Hotel San Gallo Palace, responded to this reviewResponded 26 June 2015

Dear customer , we are truly sorry for what you have complained . Respect , courtesy and availability have always characterized the work of all our staff , as there is usually recognized by our guests . Of course, your report will be fully taken into consideration so that such incidents do not happen again . As for the decor of the rooms it is absolutely subjective considerations , while the slow wi - fi she complained depends sometimes by line problems on which we can not intervene . Our wi - fi but not 3G HDSL . Best regards.
Antonio Giorgio

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Reviewed 10 June 2015

This hotel was fantastic, nice rooms, very clean, good AC, friendly staff, good breakfast, has a fitness area, 15min walk to city centre. Main train station is also in walking distance. We found it difficult to find a reasonably priced modern hotel in Florence when searching, this is exactly what we found in the San Gallo Palace so would have no hesitation in recommending this hotel or staying there again when visiting Florence.

  • Stayed: June 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank karinac734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel San Gallo Palace

Address: Via Lorenzo Il Magnifico 2, 50129, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#41 Luxury Hotel in Florence
#42 Business Hotel in Florence
#49 Family Hotel in Florence
#62 Romantic Hotel in Florence
Price Range: €89 - €593 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel San Gallo Palace 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
San Gallo Palace Florence

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