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“Friendly, clean, nice hotel!”

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Hotel San Gallo Palace
Ranked #54 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 24 August 2011

The staff was so helpful and nice from the moment we walked in the door. The rooms are very clean and comfortable. Its about 15 min walk from Santa Maria Station or a 10 Euro cab ride, about a 15 Euro cab ride to the river and center where all the eateries and pubs are. You can also take bus 1 too. The only complaint is the location, if you get hungry there is no shops near the hotel, however, if you don't mind taking a taxi the hotel will have one for you in less than 5 min. However, I loved it. If I ever go back to Florence I would most likely stay there again. However, compared to Rome, Florence is a pretty boring city.

  • Stayed: August 2011, travelled with friends
    • Value
    • Sleep Quality
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1  Thank USCAngel22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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935 - 939 of 2,259 reviews

Reviewed 17 August 2011

This was surprise birthday present for my Partner, after reading loads reviews of this hotel, I decide to take gamble and booked it anyway. Once book the hotel, I want Airport transfer from the Airport which I read the Hotel provides, so email them for this service, instantly we had a reply that it was not issue and they make necessary arrangement, also I want a bottle of red wine to be ready in the room which was sorted out instantly
The hotel is nice, clean with lovely beer garden and they they do Happy Hour from 6-8pm . The staff are brilliant, friendly and nothing is too much for them, Our room (108) are big, clean with a lovely balcony. Thanks Riccardo and his excellent staff. Most enjoyable Trip

  • Stayed: July 2011, travelled as a couple
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    • Sleep Quality
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1  Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2011

My partner and I stayed here for 1 week and found this to be an excellent choice of hotel.

Previous reviews mention its location as being distant from the city centre. Whilst this is correct, it's price reflects this fact. You can get a similarly priced 2-3 star hotel closer to the centre, or pay twice the amount for a 4-5 star in the centre. The walk to the town centre is a 20 minute one. It's a bland walk, passing supermarkets, cafes and restaurants. But I was happy with our choice of hotel, and we enjoy walking. For those of you who prefer less walking, Bus number 1 goes to the main train station, costing Eu 1.20 if you buy your bus ticket from a Tabac - there are plenty of these around. However, Florence is a walking city, so if you don't like walking, you might want to re-consider your choice of destination.

The service at reception was immaculate. The continental breakfast buffet was fairly consistent and lacked variety from day to day, but included enough to start the day with a good meal. The lobby was spacious with plenty of places to sit and relax.

We stayed in room 213, where we found the walls to be fairly thin and could hear showers and loo flushes in neighbouring rooms, but we didn't hear any road traffic at all. The room and bathroom was a good size, probably the largest we've had in Europe. The maids did an excellent job of keeing the room and bathrooms stocked and clean. The hotel do not provide an iron, so bear this in mind when packing.

From here, we went to Pisa and Florence by train. Both excellent day trips. Train tickets were around Eu7 per person, each way.

Finally, the airport transfer can be done via taxi or bus. We chose bus. Here's a quick guide on what how to do this. Figures correct as at Aug 2011; Exit the airport and to the right there is a bus stop. Sita operate a 'Volainbus' transfer service to the main train station. Catch this 20 minute bus for Eu5 per person one way. You can buy your ticket from the driver. Don't forget to validate it on the yellow ticket machines on the bus. The train station is the last stop. Once you get off the bus, go inside the station and buy your bus ticket from the 'Tabac' just inside. Here it costs Eu 1.2 per person. Alternatively, you can buy your bus ticket on board for Eu 2 per person. Next, catch the number 1, 1a or 1b bus. It starts here, so you don't need to worry about which direction. Get off at the 6th stop which is called 'Liberta'. Don't forget to validate your ticket on board again. Liberta is a large square, and San Gallo Palace hotel is on the diagonally opposite corner. Both buses have room for luggage. It might all sound complicated, but it's really quite straight forward. Transfer from the aiport to the hotel for only Eu 6.20 per person.

All in all, we were delighted with our choice of hotel, and would have no hesitation staying here again.

Room Tip: You will not hear traffic noise in room 213. But beware of thin walls, so you will hear your neighb...
  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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2  Thank SavLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

My wife and I were on our European Honeymoon. We had planned to stay in Pisa coming from Moncao on our way to Rome. We got to Pisa late at night and realized the hotel we booked were not in a very nice area, so we decided to make another hour drive to Florence and booked this hotel last minute. It had a very nice review on Tripadvisor as well as all the hotel booking site so we booked it on the road.

When we arrived close to midnight and found the hotel to be right next to center of town and very lively. There were guests in the courtyard and staff was very friendly. We received the very last room (#116) for the night according to the front lobby staff, and it was a nice one.

We will get to the weird part in a bit. First of all, the room was the largest we have had through the whole trip. It was a suite with very large bedroom, bathroom, walk-in closet, and a separate sitting area. It even leads out to a outdoor patio. The furniture and decor in the room was old style but still strangely seems to very new. The bathroom had speakers from the TV piped in so you could listen to it while showering. The shower itself had multiple shower heads which was awesome. The hotel itself is just outside of town center so driving to it will not violate the Italian LTZ. It is about an hour away from the Prada Space Outlet, which we got some amazing deal from.

Up to this point, we would consider this hotel to be of great value and would definitely return. However, we encountered something quite strange. As there are no parking spaces provided by the hotel (the only one we encountered to be such in Europe), which is a big downside, I had to circle around town looking for street parking for a good 20 minute after we checked in.

My wife was unpacking in the room by herself during this time. We had all the lights on in the room. About 10 minutes into unpacking in the sitting area, she suddenly heard sound of the television. A bit startled, she first thought it was from the neighbors. However, as she poked her head into the bedroom where the TV was, she saw that it was indeed our TV that was on!! She very quickly grabbed the room key and power walked her way to the lobby where she waited until I came back. Nothing else happened the rest of the night but we were both a bit spooked. Good thing we were only staying for one evening and left early the next day.

There are many possibilities what this might have been and we considered a few of them and counted all of them out.

1. TV was already on but had no sound until a bit later - My wife was actually staring at the TV considering turning it on for a couple minute before moving to the other room to unpack. She was sure it was not on.

2. As this room's lights come up when you plug in the key card, the TV might have been automatic - Again, she was staring at the TV a few minutes after we enter the room and it was not on at that point. Also, it was quite an old TV (13" tube style TV), we don't think it was on that function.

3. She accidentally pressing the remote - She was in the other room, with the remote still sitting in the slot on top of the TV.

Either way, this was quite a spooky experience at the time, but a funny story when we came back. Would I return? Maybe not. However, the hotel itself is definitely up to par.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank timzerofive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riccardo2503, Responsabile reception at Hotel San Gallo Palace, responded to this reviewResponded 4 August 2011

Thank you for the comments, always interesting for our business.
Regarding the TV, its set to turn on when the client enters in the room
with a welcome message. We would like to mention that the TV is a 20 " not 13"
best regards,
Antonio
G. Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2011

Florence was our second stop out of a tour of Italy (Rome, Florence, and Venice). Overall the hotel was wonderful -- modern, pretty, etc.

The first day we got there, we didn't get the type of room our travel agent had specified. We paid an extra $400 for our five-night stay to have a room with a balcony so that we could have one hotel on the trip where we could sit outside. They gave us a "superior room," which is probably just a bit bigger than a regular room, but it wasn't what my agent spent three days clarifying and getting confirmation of -- a room with a balcony. Not only that, it was on the first floor, which the elevator doesn't service, so we had to schlep our bags up the stairs to get to the wrong room. I went down to the front counter to say there was no way I had paid $400 for what we got, and thankfully they weren't fully booked and moved us to what I paid for.

The room and the breakfast were great, but I found the staff to be a bit stiff and not helpful. They weren't unkind -- they just didn't know a dang thing that we asked them about the area. So... we were pretty much on our own trying to make our way around Florence (which we did, but it would have been nice to have people working there who deal with tourists who know something about where they work).

Their location is okay -- not wonderful, but not bad. It's away from the center of town, and it is a good 10 to 15 minute walk to get there. It's on a pretty busy street, but thankfully our room was not noisy (I don't know if others experience noise). And the only reason I give them a 3 out of 5 for sleep quality is because we found their beds to be hard.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank BluePersuasion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riccardo2503, Responsabile reception at Hotel San Gallo Palace, responded to this reviewResponded 4 August 2011

We are sorry to read that the first room at the mezzanine floor was not the one you expected
but happy to know that soon after you received the room desired.
At the mezzanine floor we have nice superior rooms but with no balcony
We would like to specify that at the first floor we have 2 elevators and superior
rooms with balcony
Best regards
A.Giorgio
G.Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel San Gallo Palace

Address: Via Lorenzo Il Magnifico 2, 50129, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#37 Luxury Hotel in Florence
#42 Business Hotel in Florence
#49 Family Hotel in Florence
#62 Romantic Hotel in Florence
Price Range: €89 - €695 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel San Gallo Palace 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
San Gallo Palace Florence

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