We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (484)
Filter reviews
484 results
Traveller rating
118
151
87
58
70
Traveller type
Time of year
LanguageAll languages
More languages
118
151
87
58
70
Show reviews that mention
All reviewsclose to the train stationitalian governmentown bathroomrestaurants and shopsclean hoteldouble bedfantastic locationmain attractionsponte vecchiopensioncerealuffizitoaster
Filter
Updating list...
4 - 9 of 484 reviews
Reviewed 8 November 2017 via mobile

We were shocked from the whole city because of this hotel! The lady who met us was not nice at all, & it was in the first floor which was really difficult as we had a lot of luggage. Then, we found it was a shared bathroom (maybe that was our mistake that we hadn’t noticed during the reservation but we were really upset anyway), however we tried to upgrade the room but it was full. So, we tried to spend most of the day outside this place. The room was too small & the bed was very small as well although it is a double room! & the smell of the room was really strange too.
Later on, The other staff appeared to be better than the old lady.
The only 2 good things were the location & the WiFi.

Stayed: November 2017, travelled with friends
3  Thank Marian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelferretti, Proprietario at Hotel Ferretti, responded to this reviewResponded 9 November 2017

Dear Marian N, (Bad smell - Where and when?)
(very small bed - You book this type of room see your voucher)
(first floor - We don't have elevator and is not write in our hotel services, one star hotel doesn't have service luggage)
(she made us hate the whole country! - The use of your words is very arrogant and rude) (2 nights & they will pass anyway! - Next time please book 5 stars hotel, not a BUDGET HOTEL!) Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

We are really satisfied with this hotel. We have booked a double room with private bathroom and with breakfast included for quite a reasonable price!

The hotel is situated in the heart of Florence. All attractions can easily be reached by foot. Despite this, the hotel is situated in a quiet street. It is also close to Florence's Train Station (Santa Maria Novella).

The room was nice and always cleaned up. We were also satisfied with the breakfast which included croissants, biscuits, cakes, bread, cereals, coffee machine, juices, butter, cheese, fruit, ham paste , honey, jam and our favorite of all.....Spreadable Chocolate :D.

The staff was always very helpful and did their best to help us with our queries. The hotel also kept our luggage after check out in order to continue our trip to Florence till the very end without the hassle of carrying all of our luggage with us!

Thank you for your hospitality...we really enjoyed meeting you during our trip to Florence!

Room Tip: Book a Room with Private Bathroom
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Cilia193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelferretti, Proprietario at Hotel Ferretti, responded to this reviewResponded 26 October 2017

Dear Cilia193, Thank you so much for your compliments! We are glad to know that your stay was pleasant. We expect you, therefore, on the occasion of your next trip to Florence. See you soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

This is unquestionably a true budget Pensione. No elevator to reception which is on level 2 and whilst they appear as gracious management face-to-face (heard them chatting to Asian guests and they were most disrespectable when chatted amongst themselves in Italian) they obviously are insular and arrogant by way of their actions. They disregard the smoking laws set be the Italian government, and fail to consider the comfort of their paying guests as upon opening the door you are hit, no sorry punched in the face, with this foul disgusting odour of cigarette smoke - simply unacceptable in this day and age! Granted this dissipated once their shift ends but for us, as our room was just off the reception area, after we stopped with the coughing we then had to use towels to wedge the door preventing second hand smoke coming through the bottom of the door. Room was basic - king made byway of two singles placed together. mattress uncomfortable and pillows thin. They claim that in accordance to Italian health regulations (oh this rule they respect!), towels are only changed every THIRD day . PS hey are not cotton brush towels but linen and waffle cotton towels. ...yuk. Bathroom was old and tired. A Bidet was provided however. All this aside the location is excellent. So in summation if your a healthy, athletic type that doesn't mind second hand Cigarette smoke and scratchy tea towels to dry yourself with then this is an ideal place. Its a One star establishment in an excellent location so go for it!

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank liveluvholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelferretti, Proprietario at Hotel Ferretti, responded to this reviewResponded 15 October 2017

Hello liveluvholidays, Your comment is really ridiculous, how do we have to talk between us that we are at the reception if we need to tell us something, in English? Remember that we are in Italy and so we speak in Italian, how can you write that owners smoke and do not comply with the law, did you ever see someone smoke at the reception? I just do not think because we can not. As for the towels, I can say that they are very appreciated by our customers who often ask us to give them as gift, but with kind of towels is used to drying at your home? We really are a Budget Hotel, in fact we are publicizing for what we are and we are very proud of this. A greeting from Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

On the average, hotels in Europe are not cheap. Therefore for that kind of price, we got a room with bathroom in this hotel is consider reasonable. Only thing is we did not even have a small kettle in our room to cater for hot drinks. Anyway we got ourselves a small kettle at a nearby shop.

The room is considered quite spacious, but it only has a fan. It is okay during the cool and cold weather, but i cannot imagine how is it going to be in summer time. Another thing is for young people is okay, not advisable for people who has weak leg or old age people, as the hotel lobby is on the 2nd floor and after check in, one has to climb onto the 3rd floor where all rooms and restaurant are located.

Owners are friendly, breakfast we did not try so no comments. Location is great, near to public transports and train station, and also there are many restaurants and shops nearby. Great place to shop and dine.

Overall, is good for a short stay, giving the location.

Stayed: June 2017, travelled as a couple
Thank Clanceroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelferretti, Proprietario at Hotel Ferretti, responded to this reviewResponded 3 October 2017

Dear Clanceroy,

Thank you very much for your kind and positive review and we are very happy that you liked our Hotel. WSe hope to see you again in Florence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

A clean hotel. I paid extra and had my own bathroom. There were other family members in 2 other rooms. There was a fan in my room. I enjoyed the breakfast with my family. Great value and location in Florence.

Stayed: July 2017, travelled with family
1  Thank MajRoadTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelferretti, Proprietario at Hotel Ferretti, responded to this reviewResponded 30 July 2017

Thank you very much for your nice comment on our Hotel, we are very happy that you liked it. Hoping to see you again in Florence, best wishes :-)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews