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All reviews portable wifi beautiful hotel arno river spa area shuttle service outdoor pool free bikes room overlooked the river busy road shuttle bus florence city centre minute walk little touches the hotel offers our honeymoon hotel restaurant breakfast was amazing
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Reviewed 18 August 2017 via mobile

There were a few things that I really liked about the hotel: the breakfast (great choice, good selection of fruits and cakes- the chocolate muffin was delicious), the bicycle rental, the service and the pool (quite rare in Florence). BUT... the toilets in our room really didn't smell nice. We told the hotel and they came to clean it and even put an expensive fragrance diffuser... but the odour stayed... the pool was quite noisy (the hotel was located near a busy road) and there weren't enough sunloungers... I saw a few guests lying on the floor as if we were on a public beach... there is only one receptionist and we had to wait 15 minutes just to check in... I've been to a number of five star hotels and this place really didn't feel like being one.

Date of stay: August 2017
Thank Linouite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 26 August 2017

Dear Linouite,

thank you very much for your review on Tripadvisor.

Please accept our apologies for the inconvenience you had in your room during your last stay into our property. We had a little problem that has been fixed.

Thank you for you suggestion and we hope to see you soon in order to show you our improvement.

Best regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

An excellent hotel on the River Arno in delightful Florence- comfortable rooms with a great river view- lovely pool area alongside the outdoor breakfast area - must mention the amazing shower experience in the bedroom! Service levels could be improved but hey ho - the staff were friendly and helpful x lived our stay there - thank you! We will return xx

Date of stay: August 2017
Trip type: Travelled as a couple
Thank GeeG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 24 August 2017

Dear Guest,

thank you very much for your nice review on Tripadvisor. We are so happy you enjoyed the stay and we hope to welcome you again into our property for your next stay i n Florence.

Best regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

There are some very good and some not so good things, making on balance a good but not top notch experience.

The good:
-Food at breakfast and dinner very good. Dinner slightly pricey but well worth it and with good service
-Swimming pool is a real plus in the summer heat of Florence
-The bikes were a nice to have and fun.

The not so good
-Check in super slow. I understand they want to take good care of every customer ... But how about those waiting 15mins behind ?
-First room tiny. Second room we got was better but a bit noisy
-It is far from the centre no doubt. They are organised (bikes, shuttle) but, you're not far enough to have the quiet of the countryside (it's quite a busy road actually) and you're not close enough to do things by foot.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Victor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 15 August 2017

Dear Alexandre,

thank you very much for your nice review on Tripadvisor.

We are glad in reading you enjoyed your stay and all the services we provide to our guests and please acept our apologies for your waiting at the check in. We always try to do our best in explaining all the services to our guests and sometimes it takes more than 5 minutes for a check in.

Looking forward to welcome you back into our property, we remain at your complete disposal at time in case you might need further assistance in making a booking.

Best regards,
Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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Reviewed 10 August 2017

Yes it's 5 star so you start with a high expectation however there were unexpected high lights. Can you imagine a breakfast that includes every known delicacy Honeycomb from the comb Fresh figs and dates, every fruit known including some we didn't! Pastries to die for. Italian meats and cheeses to try for the first time Coffee Americano just right every time. The feat goes on. To daily swim in the aqua pool so cool & refreshing underground and to sleep in cool cotton sheets in perfectly air conditioned quiet rooms. Utter bliss. Front of house staff were superb in advising and arranging trips and events for us. Nothing was a problem. Highly recommend this boutique hotel.

Date of stay: August 2017
Thank Diana-_Longworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 15 August 2017

Dear Diana,

thank you very much for your kind review!

We are honored in reading you enjoyed your stay in Ville Sull'Arno and the services we provide every day to our Guests.

Looking forward to hearing from you, we remain at your complete disposal at all time in case you would like to book one of our partner Hotels in Planetaria Hotels.

Best regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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Reviewed 9 August 2017 via mobile

The hotel exceeded our expectations. Rooms were beautiful and spacious, we got an upgrade when we booked an extra night too (yes it was that good we had to stay longer!). Staff were attentive and friendly. The breakfast was fantastic; fresh honeycomb, delicious pastries and wide selection of fruits etc. The pool area is surprisingly quiet considering the location is along the main road, the pool was well maintained and very welcome in the 40oC heat! We took the complimentary minibus into the centre each evening and then walked back to the hotel, it takes around 35 minutes so pack sensible shoes (as if I own any!). Florence is a beautiful city and this hotel is a little gem which we would be very happy to go back to again on our next visit. Oh and don't forget to make the most of the underground spa - true relaxation right there!

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Emsie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 10 August 2017

Dear Emsie,

​We​ appreciate very much your kind comments regarding your recent stay at our proerty!

It is a great pleasure to hear your nice remarks ​regarding our services.

​We are glad you also noticed our staff kindness and certainly I will make sure to inform them of your kind words.

Thank you again for sharing your experience, and ​I​ look forward to ​welcome you back for your next visit in Florence.

Best regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com



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