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“Outstanding hotel - fabulous honeymoon experience ”

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Ville sull'Arno Hotel
Ranked #21 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 19 August 2017 via mobile

We stayed at the Ville sull'Arno hotel for 2 nights as part of our honeymoon trip to Italy and we had a fantastic stay. The hotel is absolutely beautiful with lots of lovely little touches which make it 5 star quality. All staff from reception, through to bar, restaurant and spa were very friendly, approachable and welcoming. Lovely spacious room with a clean, well-equipped bathroom. Beautiful decor in the room. The whole hotel was immaculate with staff appearing to be cleaning at all hours of the day! Breakfast was excellent with a wide variety of choices including hot and cold dishes; they even served honey from the honeycomb which my husband was very impressed with! We ate at the hotel restaurant one evening and were very impressed with the service and quality of the food; our food was freshly prepared and cooked on the outdoor grill by the chef which was a nice touch. The food was quite pricey but worth it for the experience and service, and it was our honeymoon after all!The highlight of the hotel has to be the underground spa area which has a fabulous hydro pool; lovely to take a break from the Florence heat! Fabulous spa treatments in a beautiful treatment room. Special thanks to Noy for a lovely massage! All in all a fabulous hotel which we would highly recommend. We wish we could have stayed longer and we will definitely be back for another stay!

Stayed: August 2017, travelled as a couple
2  Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 26 August 2017

Dear Jessica,

Thank you very much for your nice review and your beautiful words you spent in describing all our services and room.

We are happy you have choosen our Hotel for your Honeymoon and we hope to see you again for your next visit in Florence ... maybe for your anniversary??

With my warmest Regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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51 - 55 of 891 reviews

Reviewed 18 August 2017 via mobile

There were a few things that I really liked about the hotel: the breakfast (great choice, good selection of fruits and cakes- the chocolate muffin was delicious), the bicycle rental, the service and the pool (quite rare in Florence). BUT... the toilets in our room really didn't smell nice. We told the hotel and they came to clean it and even put an expensive fragrance diffuser... but the odour stayed... the pool was quite noisy (the hotel was located near a busy road) and there weren't enough sunloungers... I saw a few guests lying on the floor as if we were on a public beach... there is only one receptionist and we had to wait 15 minutes just to check in... I've been to a number of five star hotels and this place really didn't feel like being one.

Stayed: August 2017
Thank Linouite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 26 August 2017

Dear Linouite,

thank you very much for your review on Tripadvisor.

Please accept our apologies for the inconvenience you had in your room during your last stay into our property. We had a little problem that has been fixed.

Thank you for you suggestion and we hope to see you soon in order to show you our improvement.

Best regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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A TripAdvisor Member
7322
Reviewed 17 August 2017 via mobile

An excellent hotel on the River Arno in delightful Florence- comfortable rooms with a great river view- lovely pool area alongside the outdoor breakfast area - must mention the amazing shower experience in the bedroom! Service levels could be improved but hey ho - the staff were friendly and helpful x lived our stay there - thank you! We will return xx

Stayed: August 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 24 August 2017

Dear Guest,

thank you very much for your nice review on Tripadvisor. We are so happy you enjoyed the stay and we hope to welcome you again into our property for your next stay i n Florence.

Best regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

There are some very good and some not so good things, making on balance a good but not top notch experience.

The good:
-Food at breakfast and dinner very good. Dinner slightly pricey but well worth it and with good service
-Swimming pool is a real plus in the summer heat of Florence
-The bikes were a nice to have and fun.

The not so good
-Check in super slow. I understand they want to take good care of every customer ... But how about those waiting 15mins behind ?
-First room tiny. Second room we got was better but a bit noisy
-It is far from the centre no doubt. They are organised (bikes, shuttle) but, you're not far enough to have the quiet of the countryside (it's quite a busy road actually) and you're not close enough to do things by foot.

Stayed: August 2017, travelled as a couple
Thank Victor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 15 August 2017

Dear Alexandre,

thank you very much for your nice review on Tripadvisor.

We are glad in reading you enjoyed your stay and all the services we provide to our guests and please acept our apologies for your waiting at the check in. We always try to do our best in explaining all the services to our guests and sometimes it takes more than 5 minutes for a check in.

Looking forward to welcome you back into our property, we remain at your complete disposal at time in case you might need further assistance in making a booking.

Best regards,
Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

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Reviewed 10 August 2017

Yes it's 5 star so you start with a high expectation however there were unexpected high lights. Can you imagine a breakfast that includes every known delicacy Honeycomb from the comb Fresh figs and dates, every fruit known including some we didn't! Pastries to die for. Italian meats and cheeses to try for the first time Coffee Americano just right every time. The feat goes on. To daily swim in the aqua pool so cool & refreshing underground and to sleep in cool cotton sheets in perfectly air conditioned quiet rooms. Utter bliss. Front of house staff were superb in advising and arranging trips and events for us. Nothing was a problem. Highly recommend this boutique hotel.

Stayed: August 2017
Thank Diana-_Longworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneVSA, Direttore at Ville sull'Arno Hotel, responded to this reviewResponded 15 August 2017

Dear Diana,

thank you very much for your kind review!

We are honored in reading you enjoyed your stay in Ville Sull'Arno and the services we provide every day to our Guests.

Looking forward to hearing from you, we remain at your complete disposal at all time in case you would like to book one of our partner Hotels in Planetaria Hotels.

Best regards,

Riccardo Balconi
Resident Manager
Hotel Ville Sull'Arno
r.balconi@hotelvillesullarno.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ville sull'Arno Hotel

Address: Lungarno Cristoforo Colombo 1/3/5, 50136, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Florence
#8 Romantic Hotel in Florence
#10 Spa Hotel in Florence
#18 Luxury Hotel in Florence
Price Range: €126 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ville sull'Arno Hotel 5*
Number of rooms: 45
Official Description (provided by the hotel):
Ville sull'Arno, Planetaria Hotels Group, is the new Luxury Boutique Resort Hotel in Florence along the River Arno. 45 rooms, a blend of style, art, pursuit of wealth and imagination, skillfully carved in a place full of history: La Villa, the historic heart of the structure, in which they were made of some of the most prestigious Suites Resort with great artistic inspirations and great innovation in the field Hotellerie Il Loggiato, which is home to wonderful rooms in Florentine style with strong references to Italian art and painting from '800 Macchiaioli, who were great protagonists of the villa in ancient times Il Villino SPA, dedicated to those who seek contact with water, with the well-being and inner balance. Ville sull'Arno reveals a new concept, with its thousands meanings an ensemble of magnificent details of art and hospitality. The Villas leave space to imagination, aided by the Arno river, and listen the long harmonious sound of the water and the silnece of the magnificent garden, to enjoy that secret that only nature can unleash in a warm embrace of well-being thanks to its heated swimming pool. You can not miss the values ​​of the products of the Tuscan territory, inspirational world for the kitchen, a dip in traditional flavors to rediscover the taste of simplicity. Ville Sull'Arno, is a new 5-star Boutique Resort, not to miss the section dedicated to wellness, special moments to pamper and relax body and soul. On foot or by bike Florence is waiting to be discovered and Ville sull'Arno is the perfect place to continue the trip that you have just started. ... more   less 
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Also Known As:
Ville Sull Arno Hotel
Hotel Ville Sull Arno

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