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“Not recommended”

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Hotel Machiavelli Palace
Ranked #194 of 422 Hotels in Florence
2 reviews
“Not recommended”
Reviewed 7 January 2012

Room was not clean with bad smell from the kitchen, worse thing is that the water pressure was very low so a shower takes for ever not a good experience to have in January weather.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lili0878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APM-GUESTSRELATION, Responsabile relazioni con la clientela at Hotel Machiavelli Palace, responded to this review, 15 September 2012
We are pride ourselves on our property upkeep and attention to detail, but clearly we were not up to standards on your stay and for that I am truly sorry. I have shared your comments with my management team for review and will take your cue from your complaints to improve service. We hope to see you again so soon, and to regain a positive comment, as most of the customers has given us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
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English first
London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 November 2011

I booked a single room but got a double with a balcony for the same price. The room was clean and cleaned every day. Having the balcony must be wonderful in the summer but still nice to sit outside in the evening and listen to the bussle. The location is really good, close to the train station and the centre. The breakfast is very good and all you need to start the day off well. There are some great restaurants nearby and the hotel staff were very helpful recommending them and giving vouchers. If I went back to Florence, I would definitely stay there again.

Room Tip: Ask for a balcony.
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  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank CPG74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATLPALAC, Guest Relations Manager at Hotel Machiavelli Palace, responded to this review, 7 August 2012
Thanks on behalf of the entire staff for your kind review. These comments lead us every day to improve and work better in order to satisfy the wishes of our customers. We hope to see you soon and thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 November 2011

The location, price, and cleanliness were top notch, but it is definitely a no frills place. Breakfast was sparse and stale and the front desk seemed annoyed most of the time. The heating and electricity needed some updating and it's not like the place has charm to make up for the lack of amenities. It's a good location for the money.

Room Tip: Ask for an inside room since there is a lot of stree noise even on the 4th floor.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobinWebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APM-GUESTSRELATION, Responsabile relazioni con la clientela at Hotel Machiavelli Palace, responded to this review, 15 September 2012
We are pride ourselves on our property upkeep and attention to detail, but clearly we were not up to standards on your stay and for that I am truly sorry. I have shared your comments with my management team for review and will take your cue from your complaints to improve service. We hope to see you again so soon, and to regain a positive comment, as most of the customers has given us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 November 2011

The Macchiavelli Palace is a modest little place in a very conventient location if you want to be close to the train station - which in Florence is adjacent to the historic centre. Nothing grand, but everything there you need. My room offered the pleasure of a little terrace overlooking the rooftops in the direction of the Duomo; the breakfast-room is of little charm but again, one can find all one needs. So - it's convenient, reasonably clean, the people were friendly and my room was absolutely adequate. For me, the cost-performance-ratio was absolutely ok.

Room Tip: I had a room on the 4th floor with a small terrace facing towards the Duomo - which is a huge bonus...
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  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vera N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATLPALAC, Guest Relations Manager at Hotel Machiavelli Palace, responded to this review, 9 August 2012
Thanks on behalf of the entire staff for your kind review. These comments lead us every day to improve and work better in order to satisfy the wishes of our customers. We hope to see you soon and thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fuengirola, Spain
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 November 2011

POSITIVE:
-Good location close to Santa Maria Novella train station and a stone's throw from the Duomo and other main monuments in Florence.
-The bed was big, solid and comfy.

NEGATIVE:
-They charge you to use Internet when in most of the hotels it's free for the customers.
-The hotel descriptions says that it was totally refurbished and renovated. Not at all, because the ceilings are not in good shape, the bathrooms are inadequate and too small (my small 50 square metres flat has even a bigger bathroom)...
-The structure of the hotel is too weird with many rounded corridors. You must go up and down the stairs and that's annoying when carrying a big suitcase.
-The furniture is too old. It's appreciable that the hotel wants to keep an old charm, but having rotten, worm-eaten and broken closet doesn't help.
-The toilet stank after flushing.
-The shower screen was of plastic and not glass. It's not good enough.
-The breakfast is not too bad for the meal, but the drinks are disgusting. The coffees and teas are made in the typical machine that you can find in the corridors of the airports. If you suffer of constipation, no problem in this hotel, drinking that coffee you will head straight to away to the toilet. I swear you!!!!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank José Carlos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APM-GUESTSRELATION, Responsabile relazioni con la clientela at Hotel Machiavelli Palace, responded to this review, 15 September 2012
We are pride ourselves on our property upkeep and attention to detail, but clearly we were not up to standards on your stay and for that I am truly sorry. I have shared your comments with my management team for review and will take your cue from your complaints to improve service. We hope to see you again so soon, and to regain a positive comment, as most of the customers has given us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Machiavelli Palace

Property: Hotel Machiavelli Palace
Address: Via Nazionale 10, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #194 of 422 Hotels in Florence
Price Range (Based on Average Rates): €
Hotel Class:3 star — Hotel Machiavelli Palace 3*
Number of rooms: 90
Official Description (provided by the hotel):
Situated in the heart of Florence and built on a Templar church, just a few hundred metres from Santa Maria Novella train station and the Fortezza da Basso, the Hotel Machiavelli Palace is the ideal location from which to explore the city's secrets and reach all the major museums and monuments on foot in only a few minutes.Multilingual staff 24h.Rich buffet breakfast.Air conditioned.Exchang service.Wi-fi service and internet point. ... more   less 
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Also Known As:
Machiavelli Palace Florence
Machiavelli Palace Hotel Florence

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