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All reviews every morning small kitchen perfect location croissants place to stay top floor duomo view these apartments first floor roof terrace common areas il duomo nice bathroom stayed here for nights coffee machine beautiful city visiting florence
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14 - 19 of 408 reviews
Reviewed 9 July 2018

There were so many things wrong with this hotel and the room we stayed in had not been maintained up to the standards that you expect of a 5 star hotel. Many things were broken, for example, no cold water out of the bathroom sink and we got stuck in the elevator. The TV didn't work. Lots of little things like knobs and such were broken off, and if you touched them they just fell on the floor. The decor is awful and creepy with dolls staring at you everywhere. There is definitely not a rood top terrace which they claim to have. It's like an attic with a skylight and more scary dolls. Although the location is obviously central to the Duomo, it was super noisy and crowded constantly. The hotel clerk assured us that we could get some of our money back for the troubles we experienced, but that never happened. hotels.com sent us a certificate because we booked through them. I would never come back or recommend this place to anyone.

Room Tip: not luxury!!! do not stay here
  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Shelby O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granduomo C, Responsabile reception at Granduomo Charming Accomodation, responded to this reviewResponded 10 August 2018

Our reputation confirms that we always do our best to assist our customers.
We are sorry about what you have exposed, despite our desire to help you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

Apartment very centrally located literally steps away from the Duomo. Staff were very helpful and friendly. Apartment nicely appointed and always clean. Noise levels in our internal courtyard apartment very quiet considering our location. Can only recommend this hotel!

Room Tip: Internal apartment roomy and very quiet considering you are next door to the Duomo!
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank sullys895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

This is a slightly hidden gem located just across from the duomo. The rooms are very extremely large and are more like an apartment. There is a little kitchenette, a small dining table for 2, a small couch, the bed and plenty of closet space. Our room had a tub and shower in the bathroom. We found the staff to be very friendly and helpful. It was a great place to stay during our visit to Florence. The only downside is that the hotel does have have a staff member at the front desk in the middle of the night. While this did not effect our stay at all, I could understand that might make some visitors hesitant.

Stayed: June 2018
Thank amf5100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2018

You will be in awe of the view when you enter this hotel. We arrived very jet lagged and the women at the front desk was very kind. The room has a very 1920's feel and very Italian. The kitchen and bed were comfortable. The breakfast was charming with croissant delivery every morning. How perfect. The kitchen was stocked with some nice, thoughtful snacks. The location was perfect and discreet. The noise from the street didn't bother us during the day but I did have problems with it at night. My husband did not and slept very well. We stayed for 3 nights and overall enjoyed this visit very much. I woke early and just marvelled at the view. One day 100's of horse passed below us and it was really fun to watch.

Room Tip: Duomo view is the only way to go.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Libandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile

Location could not be better - right in Piazzo di Duomo. Beds & bedding great. Apartment perfect and definitely charming. Nothing was too much trouble for the charming ladies on reception. Would definitely stay here again for our next visit to this fabulous city. Highly recommend. Will not disappoint

Stayed: June 2018, travelled with friends
Thank LONDONAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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