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Reviews (2,016)
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All reviewsmodern hotelvia romafree wifigood sizelarge balconycakesitalian hotelscannoliexcellent locationwalking distanceside streetcentral locationspacious roombreakfast was excellentstayed nightsbus stopteatro massimo
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Reviewed 5 April 2018 via mobile

Me, my husband and 7 year old daughter stayed here for 2 nights in April. We had a room on the 2nd floor with two double beds. The room was spacious and very light, clean and modern. It had a TV with some English channels, a safe and a kettle with tea and coffee, but no proper cups, just flimsy plastic cups which are quite unsuitable for hot drinks. The walls of the room are glass which makes it very light, but the sun makes it very hot even when the weather is not especially warm and the air conditioning is not switched on at this time of year. The windows do open but of course this lets in a lot of street noise. We left the windows open in the day and kept the curtains closed to keep the sun out, this kept the room a comfortable temperature. The hotel is near to some nice restaurants and is a 5 minutes walk from the big theatre and shops on the Main Street. Allow half an hour to stroll to the train station. Palermo is a city of great contrasts, grandeur and complete dilapidation virtually side by side. Numerous beautiful churches and unique Arab-Norman architecture. Take the time to wander the side streets and markets. For children there is a nice play park by the harbour and a wide grassy area by the waterfront. We enjoyed our short stay in Palermo (would have liked a bit longer), if we return we would stay at the Mercure again.

Stayed: April 2018, travelled with family
1  Thank themadprampusher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018

Hotel is excellently situated for reaching many popular attractions, and only a short walk from the “terminus” of City Sightseeing Open Top Buses.
Our room was good, beds comfortable, shower excellent, everything clean. No plumbing noises ! We did not need either heating or air con, but it was a great bonus to be able to open two windows for fresh air – often not possible in hotels.
On arrival, we had to ask for the advertised “tea and coffee making facilities”, which were brought promptly – minus coffee or milk !! I think because many people do not use this, the hotel waits to be asked before providing ….
Breakfast fine, typical cold buffet range, plus warm scrambled eggs, bacon or sausage. Useful to have bar and restaurant on site – we ate in on our first evening, and had excellent food and wine, reasonably priced. [However, would highly recommend Trattoria Al Cancelletto, just behind hotel, at 34 Via Ottavia d’Aragona !]
Due to a mess-up by RyanAir, we had made booking directly with hotel via email, and they were very friendly and helpful.
Definitely recommended.

Room Tip: Rooms at back overlook quieter street -- but there were some barking dogs !!
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

Palermo is a beautiful city.
It’s old, historic and lovely.
Take your time as you stroll around and look at all of the gorgeous architecture....just one structure after the next, all beautiful.
So much to do, so much to see.

Stayed: March 2018, travelled as a couple
Thank Lorinn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018

Well located-from central station take the 101 or102 bus to Stabile Roma(7stops).Watch out for pickpockets as this is a very busy service at peak times.
The hotel is convenient for all the main tourist sites & public transport links are excellent.
Rooms were large, comfortable & very clean. Breakfast was very good & the staff were polite, friendly & helpful.
A great place to stay!

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Sheps5558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018

The room was nice and a good size, and the bed was comfy. Although the air-conditioning didn’t work in my room, and there was construction going on right outside my window which got loud at times. The staff were a mixed bag – some were nice but others were unhelpful and a little rude. At least the room was modern and clean, and the breakfast was broad and very nice.

  • Stayed: March 2018, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank NYGirl2313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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