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31 - 36 of 729 reviews
Reviewed 13 August 2016 via mobile

Old rooms..bad food..nasty attitude of the staff-we wanted to have a Kidush on Shabbat and the life guard did not wanted us to have it on the roof despite the fact that everything was coordinated before and to to stop the religous ceremony-I almost hit the antishemic bustard..there is nothing to do nearby the hotel-bad location...very bad deal

Date of stay: August 2016
Trip type: Travelled as a couple
2  Thank Arik W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salvatore r, Direttore at San Paolo Palace Hotel Centro Congressi, responded to this reviewResponded 18 August 2016

Dear Mr Arik,
we are very surprised about your comment, and we want to say how facts actually carried out, as reported and witnessed by our staff who was present.
You asked to the reception desk if a small group of people could go on the 14° floor, poolside, in order to pray for the Kidush and the receptionist, of course, confirmed your request.
Once arrived on the roof, the group of people started drinking wine and Limoncello, despite the pool regulation prohibiting to introduce drinks and especially glass bottles or glasses nearby the swimming pool, for safety reasons.
The barman and the life guard, very politely, asked you to respect the rules, saying repeatedly that we respect your religious traditions and, as a matter of facts, kindly offered them to move to another terrace, quieter, where they could continue to pray and to drink freely.
This our offer has reacted a very aggressive attitude, as if we did not want thet they prayed…. no comment..
We really appreciate that some members of your group and the travel agency apologized for your behavior
Regarding your words……..we cannot accept that you write such things and suspend any comment since those words speak for themselves
best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2016

Room was standard city block style - no balcony, but the windows open - we had a sea view. Pool is very deep and swim caps are required. Quite a long way from the centre if you don't have a car. Breakfast was good. Helpful staff.

Room tip: One with a sea view
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank blma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salvatore r, Direttore at San Paolo Palace Hotel Centro Congressi, responded to this reviewResponded 12 August 2016

Thanks a lot for sharing your opinion with us,
kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2016 via mobile

I am totally confused why there are so many negative reviews. I came here because as a tour leader I had to. When I read the reviews I was dreading it. But, now I'm confused as to why people are so negative.

The rooms are clean, air conditioned and cool, WiFi works all over the hotel, staff are friendly, breakfast was brilliant, supermarket etc close by, ATM in reception, internet cage in reception, lovely views, bathroom spotlessly clean, fridge, yes it's out of the city but the bus stop is just out of the hotel, there's a swimming pool and bar in the rooftop. I would say it's a bargain for the price. There are not many hotels in Palermo with a pool. Rooms are spacious too.

I would ignore the negative, if you are nice, the staff are nice.

I don't know what all the fuss is about. I really liked it.

Date of stay: July 2016
Trip type: Travelled solo
1  Thank AnonCalne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salvatore r, Direttore at San Paolo Palace Hotel Centro Congressi, responded to this reviewResponded 12 August 2016

Dear AnonCalne,
we are really happy to receive such a positive comment and thank you very much for the time you've used you for sharing with us your opinion.
Your words encourage us to continue our work and to give our best to improve ourselves more and more
Our best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2016

Fair price but is not a 4 star hotel.A bit dated.Needs renovation.The area is far enough from the city center.Friendly staff.Not big variety at breakfast.The swimming pool area at 15th floor could be improved.The parking is free for those who have car.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Maria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salvatore r, Direttore at San Paolo Palace Hotel Centro Congressi, responded to this reviewResponded 12 August 2016

Dear Maria,
we take note of your comments that can help us to improve our services and we thank you very much for your time.
Kind regards

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Reviewed 17 July 2016

the room was small, the bads are old and broken, ac was on and off all night so we couldn't sleep . the blankets old and musty, made me scratch so i asked for another, we got more sheets but no blanket. the staff was very nice and helpfull. you have to wear water cover for the swimming pool and they dont sell one so we couldn't use it.
the fitness center open 24/7 but there is nothing good there, all the machines are broken and can't be used. very disapponting. the view from the pool is beutiful.
all together it was cheap and nice, but if you can afford somewhere better- do it.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank ronama23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salvatore r, Direttore at San Paolo Palace Hotel Centro Congressi, responded to this reviewResponded 12 August 2016

Dear Mr Salvatore,
thanks for leaving your opinion, althouth negative, that can help us to improve our services. Kind regards

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