This is the 4th year staying at Etnea Suite so far, we were never disappointed it is in a central position, very close to market and good restaurants. Rooms are always very clean and staff very helpful and friendly. Wifi works properly and most rooms have balcony’s. I would only suggest that maybe i lift will be installed Alfredo the stairs are too much sometimes apart from that keep it up guys

The location was perfectly, just opposite the Belini Gardens of Catania. Via Etnea where the hotel is, suggested for shopping. The hotel was ok, spacious rooms and clean. I would like to recommend slippers and bathrobes for the room. Also some more hot dishes for the breakfast.

We arrived and were met by an associate. She was pleasant at first but then demanded my credit card for security. I had booked and pre-paid in advance through my rewards company. They never mentioned any credit card holds. I was handed a lease to sign which was also news to me, because usually you are sent all of this in advance. Then she lectured about smoking inside, we do not smoke.
She then said that I had only listed one person when I booked online so I had to pay another 40 Euros for my friend. This was a two-bedroom that was booked so that was ridiculous. I wanted to have my husband check but since we were in another country we decided in the morning to just pay it. Then the hounding began. We were out most days, when I said to her, she said I know? A little strange, how unprofessional. When my friend who was ill met with her to pay she wanted another 10 Euros since she had miscalculated the amount. Of course my friend told her no and to get out. As far as touches, no wineglasses, 3 waterglasses, no dishwasher. The small balcony does not even have a single chair on it. The bathroom looks very modern but nowhere to put your toiletries, only on the shower floor and barely room around the sink. Before I left I requested the Company Presidents name and they would only give it to me if I said why, which I did not. Since I have not had time to research for the name, I am going with this review. We stayed on Via Etna and loved Catania if not for this bizarre experience.