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Reviewed 3 October 2020 via mobile

Don‘t book here.... I‘m here with my family and try to get some sleep... but hotel is hosting a wedding and obviously doesn’t care about hotel guests as it is super noisy and loud music playing .... I‘m just not okay with a simple apology the next day or a ‚please excuse possible circumstances‘... I don‘t excuse, I pay lots if money for our stay so I don’t want excuse a loud party that lasts more than 12 hours...

Date of stay: October 2020
Trip type: Travelled with family
2  Thank brian_0079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2020

First things first, my partner and I are good tourists and nice hotel guests. We are kind, smiley, friendly and respectful of our hosts so it takes a lot to get us frustrated or disappointed by a hotel. Unfortunately, Ollastu Hotel managed to leave a less-than-favourable impression upon us.

The 3 star rating we have given them was originally going to be a 2 star rating but, in all fairness, the hotel did let us check-out late on our departure day and to use our room to shower before we caught a night flight and for that, we are grateful.

If you don’t want to read this full review, I’ll summarise by saying that the Ollastu Hotel is over-priced, generally unwelcoming, dated and tatty but most importantly in dire need of some major training of its staff in giving good customer service. We will never be going back there.

So why did we leave after 11 nights feeling inspired to write such a scathing review?

Firstly, we booked and paid in advance for a suite costing £250 per night. We saw the pictures online and chose the one we wanted. At check-in we were told that we had been up-graded to another suite which was £300 per night, no explanation just, ‘this is the room you are having.’

Sounds good right?

Well … the room we got was a decent size and the views out to the coastline were stunning. However, in the room was large square glass ‘Jacuzzi’ which initially looked amazing (if a little bit like a giant green aquarium). Unfortunately the water was stone cold and worse than that it constantly flowed over one edge (intentionally) which made the loud sound of a bath tub filling up but probably twice the volume of water and noise you might experience when filling your bath at home.

We assumed that this noise would stop after a few minutes but it did not. We called down to reception to ask how we might switch off the running water and we were told that it was meant to run 24 hours a day. I cannot emphasize enough how loud this noise was and, when we understood that the hotel expected us to live with this sound all day and (more importantly) all night, we were genuinely shocked. There was no way that anybody could sleep in that room with this constant sound of rushing water and so we asked them to switch it off (which had to be done at reception, not in the room). What played out after this request was 2 days of ‘negotiating’ how long they were prepared to switch it off for which made no sense to us at all. The Jacuzzi was redundant anyway because it was too cold to get into and so it just became a strange feature of the room and one we couldn’t use.

Eventually, they must have begrudgingly agreed to switch it off completely (nobody informed us of this) which left a large pool of sedentary water in the room which quite clearly became a mosquito breeding ground. The water in the jacuzzi is obviously kept running to push it through the filter system and to stop it evaporating which is did substantially after 11 days. My partner asked if we were the first couple staying in that suite to request that it be switched off due to the untenable noise it made and they told us we were. We just can’t believe this to be true.

This whole unfortunate situation was compounded by what turned out to be a running theme involving our interactions with reception, particularly the older of the female receptionists who made it very clear that our requests for help with the noise issue was a major inconvenience to her. It was very unclear to us who the Manager of the hotel was and that is probably the root cause of all that is wrong with the Ollastu hotel.

The hotel itself is quite dated and was probably in its prime in the mid 90’s. It appears that very little investment has been made since then and many parts of the hotel appeared tatty and run down. Now, if we were paying £100 per night, that is almost acceptable but when you are spending £250 plus, our expectations are so much higher. For that kind of money in Portugal or Spain, we have received amazing standards of accommodation and brilliant customer service. At Ollastu, you get nothing of the sort. Yes, we know that Sardinia/Italy is more expensive (we have travelled and stayed in other parts of the Italian mainland) but that doesn’t excuse what we encountered.

Our list of ‘grumbles’ is extensive and some might seem petty but when added all together they are significant. They include a TV in our room that we couldn’t use properly because the batteries in the remote were dead, the two swimming pools clearly hadn’t been cleaned regularly and were full of dead insects floating on the surface that you had to push away or get a face full of dead bugs, some of the communal toilets didn’t have locks on them and they ran out of soap often, only 2 of the 8 sun umbrellas by the pool could be opened, an over-priced pool menu (20 euros for a salad !!!) and 10 euros for a G&T, no gym facilities (despite one being advertised on their website), a pool bar that closed at different and random times each day without notice which made planning a meal a stressful affair, the main restaurant was ridiculously over-priced and its run by a snarky little man who is pushy, spoke zero English and hovered around our table far too much. Out of the 11 breakfasts we had, perhaps on only two occasions did actually get what we ordered (and when I say ordered I mean pointing at items on the menu so not much could be lost in translation). For example, we ordered two soft-boiled eggs and they brought us a ham and cheese toasted sandwich, pancakes with strawberries arrived with not a strawberry in sight etc. Coffees were sometimes lukewarm so we had to ask every morning for them to be ‘extra hot’ – and this is in Italy, the home of the cappuccino!!! We had to ask every morning for butter which didn’t come with the toast as one might expect and when it was finally produced it was frozen solid. There was one pepper pot in the entire restaurant of 20 tables and we had to go looking for it every morning (this wasn’t a covid thing because every table had salt on them). Ordering food was a particular problem at this hotel and I’m not talking about minor things. For example a tuna salad should have some tuna in it right? Not at Ollastu.

The hotel is situated too far away from the local town to walk to and we didn’t have car for the fist week of our trip (predominantly because car hire in Sardinia is outrageously expensive) so we asked if there was a shuttle bus we could catch on our first morning to buy supplies/snacks from the local supermarket. There wasn’t a shuttle service but for 20 euros they would run us the mile into town, a charge which we felt was opportunistic for a supposedly 4 star hotel. We told the driver that we would be ten minutes in the shop but he said that he couldn’t wait and would have to return in 30 minutes. It actually took 45 minutes which we spent most of sitting on a car park wall waiting with our bags of waters and snacks for the room.

A smile is very rare thing at Ollastu and the staff speak very little English. Now we are not arrogant enough to expect that all the staff at hotel should have a good grasp of the English language but, given that it is a language that most other nations/visitors speak, some understanding of it might realistically be expected. Not at Ollastu. Having stayed at price-comparable hotels in Italy, Spain and Portugal, we have always experienced friendly and helpful attitudes so we are puzzled as to why this hotel was different.

The young man who served food and drinks around the pool area spoke zero English except to say that “the kitchen had now shut” or that they had “run out of Rose” (a premium hotel that has run out of Rose!!!). In fairness, there was one lovely lady who made an effort with us and her name was Jovanna (spelling!). We kind of wore her down with our friendliness and kindness and by the end of our stay she was smiley and friendly and would even come to wave us goodbye at the end of her shift.

We chose Hotel Ollastu because a Sardinian friend was getting married at the hotel so it seemed like an obvious and easy place to base our stay. Interestingly, she was less than happy with her own stay at the hotel and she too had issues with her suite and its Jacuzzi /private pool. She assured us that the standard of facilities and customer service at Ollastu is not representative of Sardinia as a whole. However, with only a few exceptions, we experienced sullen, slow and sometimes even rude customer service at various restaurants and beach bars we went to so perhaps the covid pandemic has taken the smile out of the hospitality industry in general on the island – it certainly felt that most of the people who served us did not want to be there.

We left Ollastu feeling that it does not get close to justifying what they charge. It needs to employ a really good hotel Manager who cares about the customer experience and who is visible to the guests. The hotel is clearly living in the past but the owners (who appear to live on site) want to charge premium 2020 prices without giving a premium level of experience. There are some good things about the hotel such as the extensive grounds/gardens which give you plenty of space to spread out and when we stayed there it appeared to be at half occupancy which was a bonus. I dread to think what the customer service experience would have been like if it were full or busy. The location is good and you can walk to a local beach/marina in 10 minutes which has a pizzeria but with no English menu and very slow service.

There are many reviews on tripadvisor that reference the same issues I have listed so they have been highlighted to the management already and they are either unwilling or unable to make the changes required. DO NOT book suite 155 unless you love the sound of torrents of water and could sleep next to a waterfall.

Here’s a few tips we discovered during our stay on the island.

Hiring a car is very expensive but almost a necessity. Restaurants seem to open/close randomly in September and we got caught out a few nights by this and without a car we were left stranded. Local pizzerias won’t deliver to the Ollastu hotel so make sure you don’t go to bed hungry.

The petrol stations in Sardinia are a con. The two we went to are not manned and the self service machine insisted that we only paid with cash and you have to guess in advance how much petrol you might get into your car. If you buy too much credit in advance and you fill your tank up, there are no refunds. We lost about 15 euros this way.

Finally, mosquitoes in Sardinia are a different breed to those in Spain or Portugal. They are smaller, very aggressive and they make no sound whatsoever so you can’t hear them buzzing around you. They are very quick to sting you so if they land on you they are done in seconds. I got bitten a lot around the pool area and in the room and the spray we bought at a local shop seemed to do nothing to deter them.

Room tip: DO NOT book suite 155 unless you love the sound of torrents of water and could sleep next to a waterfall.
Date of stay: September 2020
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank SuzyandAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2020 via mobile

A lovely hotel, with amazing surroundings. Kind and friendly staff. The breakfast was great, and a lot of choices. A great place to come as a familiy with children or as a couple. The beach was only 10 min away, and was a small beach, and perfect for children

Date of stay: August 2020
Trip type: Travelled with family
2  Thank norvege1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2019

The hotel upgraded our room which was lovely. We stayed with our two children. The staff were very kind and accommodating. We enjoyed the buffet breakfast, there was a lot of choice. The evening restaurant food was very nice. We found it very beneficial to hire a car. Brandinchi
beach isn’t far to drive to, stunning clean beach (very shallow far out) with cafe and showers. The hotel beach offered lots of beach spades, buckets etc and the shallow water meant the children could have a swim. Also, there is a shopping centre a short drive away. The only things I would say to improve upon would be firstly to offer a playroom of some sort for younger children? Play kitchen etc There was a great outdoor play with a slide, playhouse etc but a couple of the things were broken. Also, in the rooms a coffee machine would be great. We would definitely return.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank Onthelilypad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2019

Hotel location is great, thought without car, we can enjoy beach. Also room is clean and well enough green. while, service was terrible. Email wasn't replied often. Service car had to wait super long time. Additionally, though we planned crusing, reception postponed it and finally canceled. So we weren't able to have crusing experience. Hope their service will be improved.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank Kobetatsuya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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