The location was ideal. We were able to walk wherever we wanted to go. The Julietta's Balcony and Arena di Verona are just around the corner, and it was a beautiful walk there. The hotel was immaculate and well-appointed. Outstanding design. The staff were nice and helpful.

This brand new hotel features a stunning interior design and a marvelous structure in a convenient position. The exterior is not stunning but the hotel do have the potential to become an hidden gem. The food is also of high quality: the breakfast and also the complimentary room desserts were fragrant. Unfortunately, the service was not as expected: the welcome wasn't very warm, and the consierge didn't know where our room was; the table reservation we asked to make for us turned to be not existing at the restaurant of our choice; I paid the checkout bill to the concierge and a lady who was with him, whereas my husband, that was suffering due to an abdominal pain, was expecting in the room lying in the bed. Then when leaving the hotel a lady (that never introduced herself) held us back because they had realized not having added an omelette to our bill.
Considering that the mistake was theirs, that the bill had been large, that we had tipped six times the amount that was requested, and that my husband really suffered to stand up (and they knew it), the situation was paradoxical. At last maybe the realized the gaffe, because the lady rushed to our car, telling that they had forgotten to give us a small gift (2 bottles of water and some jellies).
I think service and customer focus really make the difference.