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All reviews via mazzini valet parking side street large bathroom first floor wonderful hotel heart arena opera
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3 - 8 of 748 reviews
Reviewed 30 August 2022

Like most people I went to Verona for the Opera. This is the best and closest hotel to the Arena. My suite was comfortable and very clean. The daily breakfast was wonderful, the staff was so friendly and welcoming.

Date of stay: August 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Marchetta01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Escalus Luxury Suites The Management, Altro at Escalus Luxury Suites Verona, responded to this reviewResponded 7 November 2022

Dear Marchetta,
thank you so much for the beautiful review! We are really happy you had a good time with us and we hope to see you again next year for the Opera 2023 !
Cari saluti from all of us

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2022 via mobile

We stayed here for 2 nights, meanwhile this was the 5th I think. We came in from the airport, a pickup service had been arranged. Check in was fast and easy, you have to order breakfast in advance. The room was nice and clean, only the bathroom had some staining on the ceiling. As the room was on the first floor and looking on via Mazzini it was somewhat noisy also at night, so I used to take foamy earplugs. The a/c was truly helpful, but also disturbing me, but not my wife. Breakfast was good, scrambled eggs could have been a little bit warmer. The room is spacious, the hotel right in between the arena and the historic city. The service is excellent, helpful, and the checkout easy, too.
So, in times of Corona there are no promises, but we are looking for a comeback next year.

Room tip: Ask for a room in the upper floor
Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank Mchenchef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Escalus Luxury Suites The Management, Altro at Escalus Luxury Suites Verona, responded to this reviewResponded 7 November 2022

Thank you so much for your review. And also thank you for choosing us every year!
We look forward to welcoming you for the Opera 2023
Cari saluti da Verona

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Reviewed 26 June 2022

This is not a luxury hotel! Our room was really run down. All the furniture are more then used (see pictures) and the bed was old and lumpy. The walls were not be painted for a long time. Windows are old and not noise isolated. There are better and less expensice hotels in Verona!

Date of stay: May 2022
    • Location
    • Rooms
    • Service
1  Thank Andreas H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Escalus Luxury Suites The Management, Altro at Escalus Luxury Suites Verona, responded to this reviewResponded 7 November 2022

Dear Andreas,
We are very sorry and astonished by your review.
The facility is closed every year for a week to carry out all the restoration work after the long summer season. The walls are painted and the scratches on the furniture repaired. The furniture is all designer, taylor-made by Italian craftsmen.
Of course, not all people are careful not to ruin things when they go to hotel rooms. That is why it happens that one can find a few small scratches or marks on the walls.
The many positive reviews we receive show that most of our kind Guests appreciate the beautiful holiday in Verona, our beautiful design structure, the kindness and professionalism of the staff and a little mark on the wall is not even noticed.
We hope you will change your mind in the future by coming back to visit us.
Best regards

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Reviewed 11 June 2022 via mobile

The room had a lounge a bedroom and large bathroom
Staff were very helpful Unfortunately the bed was shocking uneven and lumpy . The staff however were wonderful very helpful . after getting a parking fine
The breakfast was excellent and they had someone park your car for you

Room tip: Parking is a problem.Call the Escalus for directions
Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank EvelynneG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Escalus Luxury Suites The Management, Altro at Escalus Luxury Suites Verona, responded to this reviewResponded 7 November 2022

Dear Evelynne, thank you very much for your kind words. We are sorry you did not enjoy your bed. Our mattresses are professional Simmons mattresses and also have the topper on top for maximum comfort. Next time don't hesitate to tell us, we will definitely look for a solution!
Best regards from Verona

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Reviewed 23 December 2021

My husband and I had the good fortune to stay here at the end of Nov. Spacious, well-appointed suite in the city center. Both Valentinas were friendly and helpful. They arranged: valet parking, our laundry, and a booking at Il Cenacolo (one of the best meals we've had in Italy!). An excellent value for the price! We had a lovely time and wish we could have stayed longer.

Room tip: A room away from the street
Date of stay: November 2021
    • Rooms
    • Service
Thank Alicia W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Escalus Luxury Suites The Management, Altro at Escalus Luxury Suites Verona, responded to this reviewResponded 5 January 2022

Dear Alicia,
thank you so much from both Valentinas and the entire Staff for the nice words!
It has been a pleasure having you as our beloved Guests!
We are happy you could enjoy the local cuisine and see the beauty of Verona.
We hope to welcome you again soon!
In the meantime we send you all our warmest wishes!

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