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All reviews vaporetto stop minute walk residential area junior suite lovely hotel the hustle and bustle hotel is located st mark's square st marks biennale tourist
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Reviewed 20 November 2021 via mobile

Quiet and very pleasant place, three stations away from San Marco / Zaccharia.

If you want to avoid crowds but still stay near - this is a place for you.
We stay with our child and were really enjoyed the hotel, especially the elegant and modern decor (which is actually quite rare in Venice).

Rooms vary from cottage-like ground rooms to family rooms.
My double room was spacious and convenient looking towards the patio.

Very nice common areas and main patio garden is charming. Breakfast was of great service and quality.
Perfect for Biennale venues.
All the staff were friendly and helpful. Many compliments.

Room tip: Try to avoid ground floor rooms towards the street as their windows are small. Upper floor rooms or patio ground floor rooms are excellent.
Date of stay: October 2021
Trip type: Travelled with family
Thank 812vladv
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reparto Comunicazione, Owner at Hotel Indigo Venice - Sant'Elena, responded to this reviewResponded 22 November 2021

Dear 812vladv,
we are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.

Kind Regards,

Marco Costa
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2021 via mobile

We stayed one night and we have chosen and prebooked online a junior suite wirh garden view. The room we got was on the 4th floor with tiny windows, very small and not at all like on the fotos.
As we were in a hurry ro get to the biennale, we didnt mention our disappointment to the staff. In the evening, we learned that also the bedsofa was very uncomfortable and the walls thin as paper (we got every word from our us-neighbours).
The majorbed was very comfortable, the staff very kind and the breakfast also good.

Date of stay: October 2021
Trip type: Travelled with family
2  Thank Otisfam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reparto Comunicazione, Proprietario at Hotel Indigo Venice - Sant'Elena, responded to this reviewResponded 18 October 2021

Dear Otisfarm,
thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Venice - Sant'Elena.
We always strive to provide the best possible experience and we are really sorry to hear we missed the mark, on this occasion. We regret not having been informed about your disappointment for the room assigned. Once raised the issue, we would have been pleased to look for another accommodation, so to better serve your lodging needs.
We truly hope to welcome you again soon in our house to give us a second chance.

Best Regards

Marco Costa
Hotel Manager

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Reviewed 12 October 2021

We emailed the hotel prior to arrival about getting to the hotel from the airport. The front desk was gracious enough to set up our private water taxi upon our arrival to Venice Airport. Very lovely hotel with very kind and helpful front desk staff! We were greeted promptly and also were thanked for being an IHG member and because of that they upgraded us to a junior suite. Felt like royalty! We were offered points or free drinks, we took the drinks and had 2 Aperol Spritz. I am not a big fan of buffet's but when in Italy fear not the Roman's and Venetian's know how to put out a buffet! The Buffet is excellent and very reasonable price @ €10 plus service charge. The suite (302) was large and bathroom up to date. The hotel is located in a residential area and is about a. 30 minute walk to Bassilica St Marks and Doge. Looking forward to coming back!

Room tip: It is located in a residential neighborhood so any room would be nice because it is quiet.
Date of stay: September 2021
    • Value
    • Location
    • Service
3  Thank Arthur225NYC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marco Costa, Proprietario at Hotel Indigo Venice - Sant'Elena, responded to this reviewResponded 14 October 2021

Dear Arthur225NYC,
Thank you for taking the time to submit a review about our Hotel Indigo Venice – Sant’Elena.

Your feedback is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service.

Thank you again for your nice words.

We look forward to welcoming you back again in the near future!

Sincerely,

Marco Costa
Hotel Manager

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Reviewed 5 October 2021 via mobile

+ Stylish art deco
+ Friendly stuff
+ Upgrade due to platinum membership
+ Clean rooms
+\- The location is on the far end of Venice, where the locals live. I liked it but if you want to be directly in the main city center then this can be a disadvantage.
- The walls of the rooms don’t cover much noise. I think this is a general issue in Venice due to the historical and older houses.
- The elevator is really scary. Very tight, shaking and slow. I took the stairs for most of the time.

Date of stay: September 2021
Trip type: Travelled solo
1  Thank TheWindWaker
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marco Costa, Proprietario at Hotel Indigo Venice - Sant'Elena, responded to this reviewResponded 6 October 2021

Dear TheWindWaker,
Thank you for the fantastic 5* rating about your recent stay at our Hotel Indigo Venice-Sant'Elena.

We are really happy to hear how much you loved your stay with us. Our team will definitely be happy to read what you wrote!

At the same time, we are most grateful for the advice about those services that could be enhanced and we would like to inform you that everything has been well noted down.
As the opinion of our Guests is essential to us, we inform you that we will take your precious reports as cue to keep on improving ourselves.

We look forward to welcoming you back again in the near future!
Sincerely,

Marco Costa
Hotel Manager

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Reviewed 30 August 2021 via mobile

This Hotel is not in the hustle and bustle of Venice. Perfectly quiet and Safe we loved it.
Staff is exceptional along all lines. Frontdesk ( Valentina)is amazing always ready to help and never say No!. Restaurant is very good.
I recommend it to any one. We ll be back!

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank Paolo D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marco Costa, Proprietario at Hotel Indigo Venice - Sant'Elena, responded to this reviewResponded 2 September 2021

Dear Paolo1005,
Thank you for the fantastic 5* rating about your recent stay at our Hotel Indigo Venice-Sant'Elena.

It is nice to hear how much you loved your stay with us and we are really happy to hear that you loved the hotel location and our Restaurant.

Thank you also for your kind words regarding our amazing team. They definitely walk the extra mile to provide a high level of customer service and make all our guests feel welcomed.

We sincerely hope to welcome you back soon for another great stay!

Sincerely,

Marco Costa
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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