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“Hire better people! Rudeness beats taste!”
Review of Ginza

Ginza
Ranked #161 of 1,104 Restaurants in Padua
Price range: US$15 - US$25
Restaurant details
Reviewed 1 June 2018

My aunt and I were visiting Padua recently and we ended up in this restaurant. The place looked attractive from the outside and as sushi lovers we immediately decided to celebrate our afternoon with some good food and afternoon spritz aperols.

We we're welcomed by a waitress that was supposed to sit us in. We wanted to choose our table but she wasn't very clear on that option. She just kept walking behind us with a hand full of cutlery which made me feel under pressure to choose my seat. We were also not completely sure if we were supposed to pick a table ourselves or wait to be seated. She didn't take initiative so considering that the restaurant had enough seats, we chose a table.

A minute later another waitress came (cause the previous one did not speak English) and told us that the kitchen is going to close soon so we should order everything we want (or eventually will want later) now. This part I understand although we were already feeling unwelcome.

Anyhow, the food was great. Interior was great. The drinks were great. My aunt and I were enjoying our afternoon regardless the minor taste of being unwelcome. I rate the food high, but the customer experience was poor. At 3 o'clock our plates (some of them still full) and were taken away and we were "invited" to hurry up and leave. We had to literally drown our prosecco, stand up in the middle of the restaurant having all the staff looking at us with "come on" look on they faces. We tried to go out by the door we had entered through but it was locked. We spend around 30 sec trying to figure out why it can't open. No one came to unlock the door. We realized there is another door on the other side of the restaurant that was open, so now we had to walk pass the same group of judgemental employee eyes feeling that "why are you still here" look. In other words: "it's not ok!" After all when you are in the hospitality business you want to provide the best experience for your customers! They failed big time!

Hire new people! Let these ones go and tell them know why!

    • Value
    • Service
    • Food
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 273 reviews

Reviewed 21 March 2018

worst sushi i had in a while. huge amounts of badly cooked rice, soy sauce with a LOT of salt added to it, and the fish wasn't good either

    • Value
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2  Thank cyber z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2018 via mobile

I went there with a few friends for lunch and dinner all you can eat menu.
The food is good, so is the service.

Thank Elad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

I’ve been here for like 20 times and they never failed. Not once! Best sushi ever! Great service! Food arrives super quickly and it’s of very high quality!

Thank LiRosa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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