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Hotel Excelsior Planet
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Reviews (440)
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All reviewsjunior suitehuge wine listcomfortable loungeevery nightchair liftoutstanding foodski roomskiing holidaywine waiterthe location is perfectlog firenight porterfour coursesfine diningcretaz liftexcellent hotelwould highly recommend this hotel
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Reviewed 27 December 2016 via mobile

I've been to Cervinia a few times but this was the first visit to the Excelsior Planet. The 'Excellent' reviews on here are not wrong.

The only reason I can think that this hotel is not 5* is that the decor is slightly dated. Other than that, everything was exceptional.

The two things that made our holiday fantastic was the service and the food. The evening 4-5 course meal honestly rivalled, if not beat, the majority of Michelin starred restaurants i've been to in London. The waiters were wonderful and the sommelier's help meant we drank some great Italian wine every night (the wine list is extensive). Special thanks to Luca for our conversations! The Christmas gourmet 7 course menu really did blow our minds and made for a memorable Christmas.

We opted for a junior suite which was a good move. Dated decor but otherwise a very spacious room with all mod cons and a view of the slopes. We had clean towels twice a day which was an added extra and the Sky TV with an abundance of English channels (and movies) meant we could really relax in the room.

The wellness area is very pleasant but my only criticism is that children / teens were in there after 4.30pm when they shouldn't have been. They didn't respect the relaxation area and it was incredibly noisy - the parents have to take responsibility for that and tell their kids to behave. This happened on more than one occasion. Considering you have to pay extra to use the spa, this was the only dampener of the holiday. The two massages I had were great though and the facilities more than adequate.

As the reviews say, you are very near the Grotta lift but if you ski to Plan Maison, the hotel's bus comes and collects you. Everything is done with a smile in this hotel and nothing is too much trouble.

We will definitely be back to Cervinia and to the Excelsior. We had a wonderful trip and were very sad to leave. Would recommend this hotel without hesitation.

Stayed: December 2016, travelled as a couple
1  Thank Kas25Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matteo Z, Proprietario at Hotel Excelsior Planet, responded to this reviewResponded 17 January 2017

Thank you, his words make us very happy and proud. We will treasure his suggestions to try to improve. Thanks again. Fam. Zanetti

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Reviewed 5 October 2016

This historical Cervinia hotel, owned by the Zanetti family and famous for its excellent location just in front of the ski area and close to the main pedestrian street, is now under important renovation works since the last summer.

It would be nice if the owners could publish (on the official hotel website) and communicate all the novelties, upgrades and new features which will available thanks to these renovation works.

Thanks

Stayed: August 2016, travelled solo
3  Thank Davide S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matteo Z, Proprietario at Hotel Excelsior Planet, responded to this reviewResponded 17 January 2017

Thank you for your review. The renovation has started and at the time we completed the structure. This winter there is the expansion of the restaurant, one new suiteand, new bar outside the hotel. For next year is planned, 10 new suites, a new gym and massage area with the expansion of the SPA. Follow our work on Facebook page. Thanks again. Fam. Zanetti

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Reviewed 29 April 2016

Home away from home with food wine and service at its best. Positioned 1 min from te lift and still in the middle of the village. Host and hostess make you feel special and still part of the family. 7 years in a row at Excelsior and we have 40 years in the alp region tocompare with. Excelsior has "it".

Room Tip: Junior suite
Stayed: March 2016, travelled with friends
Review collected in partnership with this hotel
Thank Ole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matteo Z, Proprietario at Hotel Excelsior Planet, responded to this reviewResponded 17 January 2017

Thank you is not enough ... Thank you for these wonderful words and we hope to see you soon. Fam. Zanetti

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Reviewed 21 April 2016

Our 9th visit, which probably says it all. The top quality service, the spacious rooms (choose a junior suite), the amazing dinners, the comfortable lounge with a real log fire and the location, close to the Cretaz lifts, all combine to make this the perfect ski hotel.

We especially appreciated Matteo's specialist advice on wines - just describe in outline the type of wine you enjoy and you'll be neither disappointed, nor bankrupt!

The free bus to and from the gondola station at the other end of town was also very welcome. In April, the lower slopes can be very slushy and something I prefer to avoid by coming down in the gondola from Plan Maison.

The free wifi worked very well.

We look forward to our 10th visit!

  • Stayed: April 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JohnScott48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHIARA Z, Proprietario at Hotel Excelsior Planet, responded to this reviewResponded 27 April 2016

Thanks for your nice words and for your time.
We are really happy to hear that your holiday met again your expectations.
We look forward to welcome you and your nice family again !!
Fam. Zanetti

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Reviewed 18 April 2016 via mobile

Very nice hotel. Location is perfect near the ski-lift.
Dinner: lot of choice and delicious food.
Breakfast buffet is OK, but we missed fresh juices and more egg choices for free. You could order a omelette but at extra costs.
Staff is great and very helpfull.
Rooms are spacious, bathroom a little bit small. Nice view of the Matterhorn.

Stayed: March 2016, travelled as a couple
Thank BuviHolland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHIARA Z, Proprietario at Hotel Excelsior Planet, responded to this reviewResponded 21 April 2016

Thanks for your time, we are very glad that you all had a pleasant stay.
Your suggestions are very important for us as we need to improve every day.
Your review is really important for us for letting understand how to do to meet your expectations.
Fam. Zanetti

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