We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very dissapointing! The staff is not equiped to deal with guests.”
Review of Andreola Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Andreola Hotel
Ranked #99 of 428 Hotels in Milan
Haarlem, The Netherlands
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very dissapointing! The staff is not equiped to deal with guests.”
Reviewed 15 July 2011

We've spent three nights in this Hotel and unfortunately I have never experienced such bad service ever. First night at 2am all the lights and airconditioning stopped working. Not a single leaflet in the room telling me what the phone number of the reception is. When I went to reception desk early in the morning they actually laughed at me that I didn't know it was 9... How should I know? Twice did someone of the staff enter my room unannounced - during the night...when I was in my bed trying to sleep. Also this they denied. When the 2nd day I again couldnt get into my room because the key was failing, as well as all the lights and airco, I actually had to beg for a different room. There is no WIFI. They sell you WIFI for 20 euros, but that only works on one laptop and you can only use it in the lounge. Not in your room, but that they don't tell. When you complain or asked questions about things, they all just say it is your problem. Not theirs.
The staff is rude and not service minded. I have never actually been so dissapointed that I have taken the effort to write a review, but this hotel tops it.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Willemijns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

832 reviews from our community

Traveller rating
    239
    383
    124
    47
    39
See reviews for
124
303
54
174
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
Reviewed 11 July 2011

The people at the reception where unfriendly and they did not feel responsible at all for anything in the hotel.
With check out there was nobody how was responsible to talk about the bad wifi connection. The receptionist only told me to fill in a suggestion form and have let me pay for no wifi at all.
The worst thing is he said fu** when I gave him my credit card because something was not working behind his desk.
All thougt the rooms where nice and clean. Only because off the staff behind the reception I will never return there.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1983kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAMPAMARCY, Responsabile reception at Andreola Hotel, responded to this review, 14 July 2011
Dear Sir or Madame,

I have just read through your comment about the service in Hotel and of course you have made me feel quite upset but, no excuse about this matter. The Management like to strong apologize and ask really sorry about this unconvenience and we will go deep about this situation. If you feel to inquiry me again you can reach me at the following e-mail mcampanella@andreolahotel.it. Of course I will show your comment to our staff and have tough discussion with them. It is unacceptable, I realize.
Hope you will return again in our Hotel and see our improvement. Thanks for writing your comment. Marcello Campanella - Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
293 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 7 July 2011

My wife and I stayed her for 2 nights 28/4-30/4 in room 212. It was shown as a 4 star hotel and we'd not argue, based on European assessments. Good staff, comfortable room and beds, clean and in a brilliant location for us as train travellers. We bought and used a day pass on the metro, brilliant. Good breakfast, only annoyance was that the room was hot and they did not seem to be able to fix it, albeit with a disarming smile and hands spead..Not cheap but this was Milan.
The restaurants, take your pick . The Duomo and the adjacent Gallery, La Scala Opera House, Via Spadri and Pecks, Restaurant la Petit near the hotel. Just beaut.

Room Tip: Just stay there
See more room tips
  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SouthOztraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2011

Good location. No free wifi.. It is chargeable. The rooms are alright. Dinner at the top floor restaurant was very nice. There was only one waiter but he was efficient n helpful.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suguna2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gisborne, New Zealand
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 June 2011

We arrived at the Andreola Hotel, tired and bedraggled after a 30-hour flight from New Zealand - the lovely man at the reception desk took one look at us and decided to give us an upgrade to the top floor suite which was absolutely gorgeous. There was a huge bedroom, separate sitting room and spacious tiled bathroom with a double-sized shower. The three rooms were beautifully furnished with magificent views of the Duomo and surrounding landscape. We opted to walk all the way to the Duomo, fortress, shopping streets and galleria but you could take a bus, tram or Metro. The hotel is about a five minute walk from the railway and bus station so it is ideally located for people catching a bus or train from the airport to the central city. The breakfast was outstanding with delicious fresh fruit, cereals, pastries, eggs and cold cuts. Must do: arrive at the Duomo at 9.30am and be the first to climb up the steps to the roof of the cathedral where you are high amongst the spires and can see the Swiss mountains on a fine day. Be sure to be at a bar at 5 or 6pm for apperativo time where they serve free nibbles if you buy a glass of wine, beer or cocktails!
Justine and Chris Tyerman, Gisborne, New Zealand.

Room Tip: Book the top floor suite - fabulous!
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank justine t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Milan hotels
Stazione Centrale
Starhotels Anderson
Starhotels Anderson
#56 of 428 in Milan
1,387 reviews
Stazione Centrale
Michelangelo Hotel
Michelangelo Hotel
#75 of 428 in Milan
1,649 reviews
Stazione Centrale
Starhotels E.c.ho.
Starhotels E.c.ho.
#37 of 428 in Milan
1,289 reviews
Show Prices
Show Prices
Show Prices
Stazione Centrale
Best Western Atlantic Hotel
Stazione Centrale
Marconi Hotel
Marconi Hotel
#96 of 428 in Milan
833 reviews
Stazione Centrale
Hotel Mediolanum Milan
Hotel Mediolanum Milan
#38 of 428 in Milan
741 reviews
Show Prices
Show Prices
Show Prices

Been to Andreola Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Andreola Hotel

Property: Andreola Hotel
Address: Via Domenico Scarlatti 24, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#82 Luxury Hotel in Milan
Price Range (Based on Average Rates): €
Hotel Class:4 star — Andreola Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
The Hotel Andreola Central is one of the many historical 4-star hotels in Milan that opened at the same time the Central train station moved to its current location, originally behind the Spanish walls (currently Piazza della Repubblica). The hotel is located in Via Scarlatti, an extension to the Central train station's Galleria delle Carrozze which ends in Corso Bueonos Aires. Over the long and venerable years since its establishment, many VIPs have patronized the hotel: Fausto Coppi, the bicycle champion, prize-winning boxer Primo Carnera and Italian soccer stars during the sixties when the first player contracts were negotiated. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Ebookers, ACCOR, Booking.com, Agoda, TripOnline SA, HotelQuickly and Traveltool, S.L.U. so you can book your Andreola Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Andreola Hotel Milan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing