We've spent three nights in this Hotel and unfortunately I have never experienced such bad service ever. First night at 2am all the lights and airconditioning stopped working. Not a single leaflet in the room telling me what the phone number of the reception is. When I went to reception desk early in the morning they actually laughed at me that I didn't know it was 9... How should I know? Twice did someone of the staff enter my room unannounced - during the night...when I was in my bed trying to sleep. Also this they denied. When the 2nd day I again couldnt get into my room because the key was failing, as well as all the lights and airco, I actually had to beg for a different room. There is no WIFI. They sell you WIFI for 20 euros, but that only works on one laptop and you can only use it in the lounge. Not in your room, but that they don't tell. When you complain or asked questions about things, they all just say it is your problem. Not theirs.
The staff is rude and not service minded. I have never actually been so dissapointed that I have taken the effort to write a review, but this hotel tops it.
- Official Description (provided by the hotel):
- The Hotel Andreola Central is one of the many historical 4-star hotels in Milan that opened at the same time the Central train station moved to its current location, originally behind the Spanish walls (currently Piazza della Repubblica). The hotel is located in Via Scarlatti, an extension to the Central train station's Galleria delle Carrozze which ends in Corso Bueonos Aires. Over the long and venerable years since its establishment, many VIPs have patronized the hotel: Fausto Coppi, the bicycle champion, prize-winning boxer Primo Carnera and Italian soccer stars during the sixties when the first player contracts were negotiated. ... more less
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- Also Known As:
- Andreola Hotel Milan