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Reviewed 2 January 2023 via mobile

We are currently staying at the Westin palace for 6 nights in a modern grand deluxe contemporary room, one of the largest hotel rooms we have ever stayed in Europe. Rooms are clean with lovely amenities. It is in a quiet central part of town and very easy to get around as the metro stop is right by the hotel, 2 stops and you by the Duomo. Reception and manager extremely friendly and helpful. Thank you for a wonderful stay, will def return to this hotel.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank NikitaMizra01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin Palace, Owner at The Westin Palace, responded to this reviewResponded 10 January 2023

Dear NikitaMizra01,

On behalf of the entire hotel team, a big thank you for sharing this wonderful review of your stay experience with us.
We are delighted that you had an enjoyable time here and that our staff offered a friendly service, they love taking care of our guests and will be very happy to know that they were of help.

We hope to welcome you again the next time you will visit our city, stay well

Alessandra Pagano
General Manager
The Westin Palace, Milan

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Reviewed 27 December 2022 via mobile

As always The Westin palace in Milan remain the best hotel in the city! Our stay there is not over however I need to highlight an amazing person. Indeed, we went to the reception to ask for recommendations about restaurants nearby and Mary from the reception told us about Il tavolino

Amazing restaurant with authentic Italian cuisine ! Thank you so much Mary for giving us amazing recommendations while managing many things at the same time !

Date of stay: December 2022
Trip type: Travelled with family
1  Thank Travel23429212043
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin Palace, Owner at The Westin Palace, responded to this reviewResponded 10 January 2023

Dear Gauthier,

Thank you so much for choosing to stay with us again on this trip to Milan and for taking the time to share this great feedback.
It is wonderful to know that you enjoyed your time here and that Mary was key in making sure that you had the best experience here in Milan.

We hope to see you back at The Westin Palace if your travels bring you to Milan again, stay well

Alessandra Pagano
General Manager
The Westin Palace, Milan

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Reviewed 21 December 2022

Today is a lucky day: I found a mail from Riccardo, the Head Concierge at Westin Palace Hotel in Milan, telling me that a pochette with all documents, credit card, home and car keys and Iphone has been found in the hotel.
My bag had been stolen days before.
Riccardo took the time to find me, and I got everything back. What a fantastic service. It is good to know that kindness and good people still exist, THANK YOU Riccardo 👏👏👏

Date of stay: December 2022
Trip type: Travelled solo
1  Thank mariapaola0603
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin Palace, Owner at The Westin Palace, responded to this reviewResponded 22 December 2022

Dear Maria Paola L,

We are very happy that our Head Concierge Riccardo located the pochette with your documents, credit cards and personal items, it is always quite bothersome to replace these things and it is great that he was able to reach out to you and return everything.

Thank you so much for your lovely praise, we will convey it to him and he will be delighted to know that he has been of great help.

Stay well,

Alessandra Pagano
General Manager
The Westin Palace, Milan

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Reviewed 16 December 2022

What a great experience. Rooms are very spacious and clean. Breakfast, dinner all tastes very nice. Service is great. Very friendly and your request is solved accurately.
Special thanks to the concierge R. Arnaldi who helped me with tracking a large package, sent by a courier with may hick-ups. Grazie Mille.

Date of stay: December 2022
Trip type: Travelled on business
1  Thank Jorien v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin Palace, Owner at The Westin Palace, responded to this reviewResponded 22 December 2022

Dear Jorien v,

How wonderful to know that you found our hotel bellissimo and that you enjoyed so much our services and hospitality!
We are very glad that Riccardo Arnaldi helped you in tracking a package and that our staff took good care of you, we will share your lovely praise with them.

Thank you so much for taking the time to post this review, should you visit Milan again, we hope we will have the pleasure of welcoming you back to our hotel.

Stay well,

Alessandra Pagano
General Manager
The Westin Palace, Milan

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Reviewed 1 December 2022

We, family of 4, stayed two nights in this hotel. We had connecting rooms with twin beds in one room for our teenagers. You can tell the hotel is located in an older building but that has its charm. Just don't expect state of the art fittings. One bathroom looked a bit tired and could use some paint. Staff is however friendly, check-in went smooth and in room breakfast was delicious. The concierge provided great restaurant recommendations and helped making reservations. Public transport is close by and felt save. Car park on site.

Date of stay: August 2022
    • Value
    • Location
    • Service
Thank Wereldreiziger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Westin Palace, Owner at The Westin Palace, responded to this reviewResponded 6 December 2022

Dear WereldreizigerMaaike

We are very glad that you and your family had a nice stay here and found our staff to be friendly and helpful in their assistance for visiting Milan. It is a city that has much to offer.
And we are glad that you enjoyed breakfast, our pastries are made in house and truly a treat.

Thank you for taking the time to share this comments, stay well

Alessandra Pagano
General Manager
The Westin Palace, Milan

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