The hotel is clean and breakfast was lovely. Sadly for me and my partner it was the reception staff that let this place down. We encountered several of them during our 4 night stay and we found them all to be quite unfriendly, unhelpful almost rude. we noticed that they didn't behave this way with other guests so maybe they just don't like English people. However, the lady who looked after the breakfast room was always smiling and helpful.
The guest book in the room says that an iron and ironing board can be provided, along with ice and tea/ coffee facilities, unfortunately none of this is true. We did get a coffee maker but neither of us drink coffee!
All this said we had a fabulous time in Milan and will return but not to this hotel.More
- Room Service