Good location, 10 mn by foot from the Central station and the underground station Lima (direct to the Duomo, La Scala,...). Rooms not so clean, blankets dirty with hair... During all our stay there was an old and dirty toilet in the corridor, this should had been removed from this place open to the eyes of the customer! Very poor breakfast, only biscottes. No fresh bread (to be noted that there was in front of the window of my bedroom a bakery "artisanal" with beautiful bread and pastries)...
Staff : apart of one lady who was very warmfull, other staff peuple were more or less rude, they looked bored as soon as we made a request or asked for an air dryer at the reception. And last but not last all the staff speaks only italian !!! No possibility to solve one issue we have had ! They didn't understand anything!