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Reviews (989)
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All reviewsgreat locationlake comoenclosed balconyferry terminalpiazza cavourdirectly across the streetthe main squareexcellent viewcorner roomold world charmold stylelarge roomwonderful hotelgelatothree nightsbreakfast was excellentsingle room
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17 - 22 of 989 reviews
Reviewed 31 May 2018 via mobile

I’ll start with the positive, can’t beat the location right on Lake Como. Customer service is excellent, very helpful and friendly. Rooms are small but clean.
Now for the negative, what we thought was a king bed was actually 2 twin cots pushed together and the pillow was like sleeping with your head on a slab of concrete. The biggest inconvenience was no shower. So if a comfortable night sleep and no shower is not important to you, it’s a great place to stay.

Stayed: May 2018, travelled with family
Thank Simbazoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 1 June 2018

Good Morning,

Thank you for your review and we are happy that overall you enjoyed your time in Lake Como. We have over 72 different types of rooms that have different styles and amenities. We can provide a room with one king bed with a shower instead of a tub. We also do have fluffy pillows that we can provide upon request. Next time, please let us know your concerns and we can try our best to accommodate you in a room that you are more comfortable in. We hope to see you again in the future.

Amanda Brannan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018

The hotel is a nice hotel we were at the back of the hotel a big room great big bed no noise the staff friendly and helpful the hotel is spotless the only thing that lets it down is the breakfast I don’t know what it is they’re serving as bacon but it’s bad the scrambled egg best not said it s... on the strength of the breakfast I did not use the restaurant in the evening other people I talked to thought the same get some tomatoes sausages proper eggs mushrooms in your in como fresh farm produce everywhere at Reno able prices management get a grip what you serve in the morning reflex’s what your serving in the evening in the restaurants seve good food in morning get more people in the evening if not get Gordon Ramsay in hell sort it that’s why I marked the Hotel down

Stayed: May 2018
Thank johnnyholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 1 June 2018

Good Morning,

Thank you for your comments and feedback. We are pleased to hear that you enjoyed your room. We do apologize that the breakfast was not what you were expecting. We will take your suggestions into consideration.

Thank you,
Amanda Brannan

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Reviewed 21 May 2018 via mobile

The Metropole is located in a main square right on the waterfront. The area is full of restaurants and the hotel is an easy walk from the train station. The rooms were small but adequate. Good breakfast and dinner. The location can’t be beat.

Stayed: May 2018, travelled as a couple
Thank robert j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 1 June 2018

Good Morning Mr. Robert,

Thank you for your review and we are happy that you had a nice stay with us. If your journey brings you back to Lake Como, please consider staying with us again and we can try our best to provide you with a different style room that would be a little bigger. Thank you again.

Amanda Brannan

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Reviewed 21 May 2018 via mobile

Although we did not have a lake view, the location on Lake Como was a plus because we had easy access to the paths for walking along the lake, the ferries to get from village to village, the historic city center, and many restaurants. The room was on the small side and the shower a bit tricky to operate, but the hotel has maintained its historic appearance, the staff is very attentive, and the food is quite good.

Stayed: May 2018, travelled as a couple
Thank jj435Rye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 1 June 2018

Good Morning,

Thank you for your review and we are happy that your overall stay was pleasant. We hope that you decide to stay with us again in the future.

Amanda Brannan

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Reviewed 20 May 2018

First night here and one sit on the bed told me it was going to be a rough night's sleep. The mattress was as hard as the floor and came with two skinny flat pillows that were like bags of unmixed concrete. Hard and heavy.

We asked for another room which they gave us the next night. It was much nicer and modern but, the mattress was the same and so were the pillows. Not comfy at all and after walking all day, you're going to want a soft luxurious bed to fall asleep in. Don't look for it here.

Room Tip: Before booking, ask if they have soft beds.
  • Stayed: May 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Fred A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 1 June 2018

Good Morning Mr. Fred,

We appreciate your feedback and are sorry you did not find the beds and pillow to be comfortable. If you decide to stay with us in the future, we can provide you with a fluffy pillow. Thank you again for your comments.

Amanda Brannan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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