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“Started off promising but got worse and worse.....”
Review of Albergo Europa

Albergo Europa
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Albergo Europa
Ranked #16 of 16 Hotels in Bellagio
Galway, Ireland
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Started off promising but got worse and worse.....”
Reviewed 18 June 2009

Last week, while on a week-long holiday in Italy, my partner and I arrived in Bellagio with the plan to find someplace central (as he's currently on crutches for a knee injury) but relatively inexpensive, with the plan to spend 3 nights there seeing the sights and relaxing. We came upon the Hotel Europa, a small two-story building with about 8 double rooms, all with small balconies, situated behind their small restaurant / house. For 70 euro a night for the room (80 including breakfast) we booked in, particularly as it was very central. These are perhaps the only good things about the place.

The bad things:
- The beds are uncomforatble, and may have bedbugs since we were very itchy every night. The itchiness went as soon as we left. Coincidence? I think not
- There is no air conditioning, and it was very hot. We had to keep the balcony door open at night which had bad consequences: a) they have a pet cat which sat outside and howled all night, perhaps wanting to get in and b) they live literally next door to the bell tower of a church which started ringing at 7am and rang every half hour all day from then on. LOUDLY.
- The light in the bathroom was broken - I mentioned it to the proprietess but it was not fixed
- The owner - i found her to be a penny pinching and totally lacking in hospitality. 3 examples as follows:
1) they did not replace our towels for 2 days. Now, I am all for being environmentally friendly and re-using towels as much as possible, but after the second day the towels were obviously dirty so we left them on the floor as well as our pillow case covers (as there is no air conditioning, we were sweating all night) so they could be changed. The owner GAVE OUT to us and said they have a policy of only replacing bedclothes and towels every 3 days, that we should not have left them on the floor to be changed. I said they were dirty, she said "what, you don't wash? is that why they're dirty?". I was just speechless. I have never been spoken to so rudely by someone in the "hospitality" industry.
2) on the night before we left, we explained we would have to be up at 7am to leave, and as they have a very small parking lot where our car was blocked in the previous 2 nights, we asked if we could move it to a more easily accessible place to ensure we could leave on time. She said no we couldn't, and it "wasn't her problem" if we were blocked in and couldn't get out.
3) On the third morning after breakfast (which consisted of gone-off kiwi fruits, packaged croissants, and coffee - for 5 euro per person!) we went back to the room, which had already been cleaned. The owner obviously thought we had left, as the lights were off (we were taking a nap as we had been woken up by the cat all night). An hour or so later she used the key to come into the room - seeing we were there she quickly shut and locked the door and hurried down the stairs. What was she coming into our room for??

The thing that got me the most was that we were friendly and unassuming and even thanked her for the stingy breakfast, only to be treated with hostility and rudeness. I am still amazed she has stayed in business with that attitude. I'd definitely advise everyone to LOOK ELSEWHERE!!

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Wosheen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (2)
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  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Gallup, New Mexico
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 11 November 2006

Drove into Bellagio late and this hotel was right near the square and had parking in the back right next to the hotel. Travelling with parents - got two rooms, double and single, total price E120 for both, included breakfast which was very modest cheese and croissants, juice and coffee. Beds were comfy, extra blankets, TV. Place is family run, simple, very clean, sits behind the little restaurant (and apparently their home), so very quiet. (Note: church bell tower right next door. )
We were looking at staying at Centrale, which was very nice, nice gentleman showed me the room. Both hotels - rooms comfy but small. Centrale could have been a better stop - more upscale and polished, with the nice court yard, but arriving late, tired, just flown in to Milano, and schlepping the luggage down the multitude of cobblestone steps at night with older parents . . . . we just needed a place to crash, and the price was right for 2 rooms. This time of year hotels easy to find all over Italy as there was availability. Friends we met found a small but simple apartment for similar price that slept 4. Hotel Limonera also looked very nice from outside. Bellagio is very, very small - you won't go wrong with location anywhere as everything is minutes away. The little town over the hill is also an option for hotels - very close over a bit of a steep hill each way, fine for me and parents made the trip for a bit more exercise, but prob not for an elderly couple daily. Can't remember towns name but very cute and quiet.
Internet cafe in Bellagio is a great place to hang out, listen to some great music, good conversation w/ locals and tourists alike, and have a very generous (free) appetizer before dinner. Trattoria San Giacomo was best meal we had in town - very local spot.
Beautiful spot, regardless where you sleep!

Stayed October 2006
Helpful?
3 Thank Moses-CJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paisley, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 September 2004

Having read a review elsewhere that Hotel Europa had a 'cheap and cheerful' restaurant - we had dinner there one night. It was neither cheap nor cheerful!! The dinner was the most expensive one we had during our trip (we visited Lugano in Switzerland, Bellagio on Lake Como and Sirmione on Lake Garda).

The staff were positively unhelpful and unfriendly. We seek to try to be pleasant to staff in restaurants / hotels and although our Italian is not very good - but we do try to make an effort - so generally we get good service in return. I have rarely eaten in an establishment where the service was so bad. Next time I will remember that whatever reviews I have read - if a place is empty - then I will take heed!! In terms of other Bellagio Restarants La Pergola and La Punta were, on the other hand, both a pleasure to dine at!

Helpful?
14 Thank PaisleyBesom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Albergo Europa

Property: Albergo Europa
Address: Via Roma 21, 22030 Bellagio, Italy
Region: Italy > Lombardy > Lake Como > Bellagio
Amenities:
Bar / Lounge
Hotel Style:
Ranked #16 of 16 Hotels in Bellagio
Price Range (Based on Average Rates): €
Hotel Class:2 star — Albergo Europa 2*
Number of rooms: 45
Reservation Options:
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Also Known As:
Europa Hotel Bellagio
Albergo Europa Bellagio, Lake Como, Italy

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