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All reviews la goletta indoor pool mistral restaurant concierge staff michelin star restaurant lake como diving board casual restaurant old world private boat public rooms main restaurant garden view breakfast room high ceilings breakfast is served fitness center
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Reviewed 26 May 2018

A beautiful property on the water in Bellagio, Villa Serbelloni is very special indeed. Excellent restaurants and spa, and first class service from the concierge. Room was spacious and quiet. Was surprised that the heat was not operative in our room when outdoor temps fell below 50F, but hotel staff immediately brought in a portable heater which was more than sufficient.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Savvy_visiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018

This hotel is situated at one end of the town of Bellagio, which means the fabulous gardens go to the lake and there is no traffic in front of the hotel, so it is extremely peaceful and quiet. The decoration of the public rooms, especially the breakfast room, is lovely. Our room, which overlooked the lake, was spacious and comfortable, the bed was very comfortable. The staff were all friendly and helpful. This is an expensive hotel, but it is definitely good value for money.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank shellReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

The staff was five star. Not overwhelming, but excellent. Suggestions: plastic hangers in a suite doesn’t cut it. Invest in some wood hangers. As to the internet - it worked well but the log on was dated and the security seemed like the protection was offered for the Crown Jewels. The Ethernet requires to be continuously logged onto. It was silly. And the tv was only in the sitting room and not in the bedroom or the bath. The channel selection was wholly inadequate. There was no channel guide apparent. And while the bathroom was beautiful there was no counter space. In short it is a five star hotel with some 2 star amenities. To be clear the staff was great.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank HoustonTexasLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghvs, Direttore at Grand Hotel Villa Serbelloni, responded to this reviewResponded 26 May 2018

Thank you very much for your post and for spending part of your valuable time in writing a report on your experience at Villa Serbelloni.
Your comments and suggestions are taken into great consideration, as our aim is to update and improve the standard of our amenities and services.
I just would like to emphasize something about the internet connection: we are located in a small village that has not been reached by the optical fibre connection yet, that means we have to rely on a wireless connection, hence our need to control the number of live connections to ensure that everyone can get online.
We trust this is a temporary solution that will be solved by the telephone companies in a very near future.
On behalf of the staff I'm thankful for your words of appreciation.
Antonio Calzolaro
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

This estate is tucked back in the corner. We were greeted promptly and shown around. In the evening they have live music in an enjoyable sitting area for drinks and then on to dinner. A perfect spot. The pool is lovely and they have a nice beach front lounging area. Quiet and serene.

Date of stay: May 2018
Thank Tbird12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2018 via mobile

We started our tour of Italy here with Tauck and it could not have been any better. The views, staff, food, rooms, and town were 5 star to say the least. We found out Day 2 that Kurt Russell and Goldie Hawn were staying there too!!!!!!! My husband and I walked around the corner to this amazing Italian restaurant and had the best evening with pizza and wine with a bottle that we are able to take back to the hotel I would recommend this place to anyone that is going to stay in the lake Como area. You will not be disappointed.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank Deannzal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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