We booked two rooms at this agriturismo for four people and advised them that we have two who did not eat meat with us and that we would be on a cycling tour and needed somewhere for the bikes.
The agriturismo is much more of a hotel than others i have stayed in. The room was comfortable, the location glorious and the breakfast good so i imagine that if you stay here in full season you probably have a great time.
But our trip was marred by two issues - lack of empathy for the customer and poor communication.
We arrived, on our bikes, in a downpour and having cycled the last 15 miles or so in very heavy rain - even though we had good waterproof gear we were wet through and starting to get cold. We did not need to be kept hanging around outside (though undercover) for 15 minutes while the young and clearly inexperienced receptionist got her act together. We presented 2 passports - the other 2 were well buried in a pannier - but it took quite a bit of time to persuade her to just check us in and we'd give them to her later. No offer of a hot drink or recognition that we just wanted to get dry and change clothes ...
Then the next problem - the restaurant is closed (which I only found out because i asked about the timing). So even though i had expressly given info about our dietary restrictions and that we were cycling they had not realised that we would need to eat! Problem solved - table at local restaurant ("just 5 minutes away") and taxi booked for us. We were mollified .... until we were charged 35 euros EACH WAY for this short journey.
In the morning, the manager did make an appearance and showed some sympathy to us - he gave us our pre-dinner drinks for free - but insisted that he had not realised that we wanted to eat at the agriturismo despite my comment about dietary requirements. Both the hotel's own site and the agriturismo.it website refer to the restaurant and the own site says lunch is only available in the summer - there is no mention of dinner not being available in the autumn.
We still (nearly 2 weeks later) feel aggrieved by the experience but i am giving a 3 score because i recognise that our situation was a bit unusual .... and that the place could be lovely!
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