Rome Loft were exceptionally helpful from booking through to our departure. Any questions or problems were responded to very quickly and we always felt they were doing their best for us. The owner was also good in responding to things that needed owner approval.
We had the apartment from early January to mid March.
Honey, the meet and greet driver was excellent and also very helpful. We used him a few times for to/from airport for our guests and everyone thought him great! He definately set the tone for our visit.
The apartment is spacious, airy and full of light. The location is excellent for all Rome has to offer. 25 min walk to Vatican or Colosseum, 5 min to Campo di Fiori, 10 min to Pantheon - you get the picture. Also great for public transport.
The, not so good was; the hot water was a problem as it either ran cold in the middle of a shower, or took forever to get hot. Rome Loft sent someone out who fixed it, but after a while it reverted to the original problem. Although there is a lift/elevator it still leaves 12 steps up to the apartment door. If you have lots of luggage or need to avoid stairs it could be a problem. The apartment itself does need some work, some fresh paint and work on the wooden floors.
Noise can be a problem. The apartment overall is very peaceful but the adjacent apartment played music very loud very late at night. The room playing the music shares a common wall with the main bedroom. (Please note that this loud apartment is NOT managed by Rome Loft). The outdoor streets can also be noisy late in the evening, particularly at weekends.
Taking everything into account this is a great apartment in a great location with a really good management company.