Dear Janine F,
Thank you very much for taking time to share your experience on TripAdvisor following your stay at Best Western Premier Hotel Royal Santina.
We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team.
Concerning your note upon the room assigned, we're sorry for the inconvenience: our hotel is centrally located and Rome is a big crowded city, those things lead to the fact that it is quite normal to have noise even during the night, unfortunately.
Let us take this opportunity to inform you that our Reception Staff it's available 24/7: my colleagues would have been more than glad to assist you by assigning another room more silent; we're all here to ensure to our clientele the best and complete service possible, so don't hesitate to ask whatever you might desire.
Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable.
We look forward to have you soon and again as our guest!
With our warmest regards,
Roberta
Guest Relations
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome