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Best Western Premier Hotel Royal Santina
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Reviews (1,197)
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All reviewstrain stationroma terminivia marsalahop on hop off bustour busesmodern hotelexcellent locationeuros per personking bedrooms are cleanbuffet breakfastpastriesclose to terminifew minutes walkexcellent staycold meatsdecent size
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4 - 9 of 1,197 reviews
Reviewed 2 weeks ago

This hotel is in a great location. The hop on hop off bus stops across the road and there are lots of restaurants and interesting places nearby. The hotel provide mobiles with sat nav to guests and this makes it very easy to locate sites and to know how long it takes to walk there. Very helpful staff and great breakfast. The only drawback is that there is no proper bar in the hotel. Well worth a visit.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank afeng2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this reviewResponded 1 week ago

Dear afeng2018,

Herewith we would like to thank you for taking the time to review Best Western Premier Hotel Royal Santina here on TripAdvisor, and therefore for sharing your experience on line with this community.
It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location!
The Management, together with all the employees, works to make every client's holiday a special one to remember.
We look forward to have you soon and again as our guest!
With our warmest regards,

Roberta
Guest Relations
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Stayed for 3 nights to watch 6 nations and sightsee. Great location about 20mins to Colloseum, same to Spanish steps. Room v comfortable, breakfast choice plentiful. Right next door to Termini station so good for travelling elsewhere or underground.

Stayed: February 2018, travelled as a couple
Thank Dougle_Glos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this reviewResponded 2 weeks ago

Dear Dougle_Glos,

Thank you for having chosen Best Western Premier Hotel Royal Santina and for sharing with other travellers your kind opinion about our facilities and services.
We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us!
We look forward to welcome you back in near future!
Warmest regards,

Roberta
Guest Relations
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Myself and my husband stayed here for 2 nights during our honeymoon around Italy. We found the hotel to be clean and tidy and the staff helpful and friendly. The breakfast was good value and we also ate in the restaurant one night and found the food to be well presented and nice.... But nothing special. Our room looked out onto the main road which did mean it was noisy all night. Being English we needed more milk for our drinks in the room and the hotel were happy to oblige
A big advantage for us was the sightseeing tour bus stopped right outside the hotel, this was great for us because after walking 10 miles around Rome we could not walk anymore and were glad to get off right outside hotel.
All in all this is a good and comfortable hotel with easy reach to all the sights of rome .

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Janine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this reviewResponded 3 weeks ago

Dear Janine F,

Thank you very much for taking time to share your experience on TripAdvisor following your stay at Best Western Premier Hotel Royal Santina.
We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team.
Concerning your note upon the room assigned, we're sorry for the inconvenience: our hotel is centrally located and Rome is a big crowded city, those things lead to the fact that it is quite normal to have noise even during the night, unfortunately.
Let us take this opportunity to inform you that our Reception Staff it's available 24/7: my colleagues would have been more than glad to assist you by assigning another room more silent; we're all here to ensure to our clientele the best and complete service possible, so don't hesitate to ask whatever you might desire.
Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable.
We look forward to have you soon and again as our guest!
With our warmest regards,

Roberta
Guest Relations
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The Hotel Royal Santina is located very close to the main train station. The restaurant is nice and the staff very friendly and helpful. Rooms are a little small but comfortable and quiet. I would definitely consider this hotel especially if arriving or leaving via train.

Room Tip: Rooms looking out over the street are nice.
  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this reviewResponded 3 weeks ago

Dear Jim M,

First of all we would like to thank you for your good comment about our hotel.
We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more.
We hope to have you soon as our guest!
With our best regards,

Roberta
Guest Relations
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Hotel is clean bright and modern,Staff excellent, willing to assist with anything.Bar food menu though restricted in content was reasonable,good size portions.Restaurant menu also good. Breakfast buffet great value.
Provision of manet smartphone was invaluable for 1st time visitors.

Room Tip: some rooms overlook smoking area
  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank davebowdenmhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this reviewResponded 4 weeks ago

Dear davebowdenmhi,

First of all, we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers.
We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Premier Hotel Royal Santina!
It would be a pleasure to host you again in future.
Arrivederci!
With our warmest regards,

Roberta
Guest Relations
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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