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Reviewed 19 August 2018 via mobile

Even though this is a property favored by cruise lines and airlines, our stay was very disappointing. This property doesn’t even get close to a Crowne Plaza in the US. Very outdated all around. We had two rooms and the hardware in both showers fell off and looked nasty. The beds were not what we are offered at our Crowne Plazas in the States, and honestly, we chose this property because we enjoy them so much when away from home! The staff looked overwhelmed and the location of this property was far from everything, including the nearest metro station. There are much better hotels in Rome that offer better amenities for less than what we paid here.

Stayed: August 2018, travelled with family
Thank LoveTravel_1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 20 August 2018

Dear LoveTravel_1718,

Thank you for your comments, in which you drew our attention to your experience while guest at the Crowne Plaza Rome-St. Peter's!

First of all we do apologize and we are of course very disheartened that your stay was not as positive as the ones of other guests who reported their comments on this site.

We know that every stay experience is different and we always take seriously any feedback.

We are sorry to read that you missed completely to mention the last renovation and refurbishment in a new contemporary style of the lobby, reception, restaurant, relaxing area and the bar (moreover we have already refurbished many bathrooms and corrdiors).

Regarding the location, allow me to put on record, that the Hotel offers a regular courtesy bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to Vatican Museum & St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition, as you mentioned, Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center.

The Crowne Plaza Rome-St. Peter’s is an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool, pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities.

Our aim is that every guest who visits us enjoys their stay as fully and as richly as possible. We regret your stay with us was perhaps not what it should have been. We trust that should you ever return to Rome, you will consider giving us an opportunity to counter your criticisms by visiting us again.

With kind regards,
Davide Grilli, General Manager

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Reviewed 19 August 2018 via mobile

This hotel is surrounded by beautiful gardens and is very close to Vatican City, but you would never guess the crowds and bustle are so close! Highly efficient and friendly, helpful staff. Wonderful restaurants and gorgeous outdoor pool and eating and bar. Very convenient airport and downtown shuttles are available. Service was fantastic. I’d go back.

Stayed: August 2018, travelled as a couple
Thank barb4138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 20 August 2018

Dear barb4138,

Thank you for your review and to have chosen the Crowne Plaza Rome St. Peter’s, as you mentioned an oasis of calm in bustling Rome!

I am very happy to read that we met your expectations, that you enjoyed our facilities and loved our gift for your birthday.

It is our goal to consistently provide customer satisfaction and your comments are very important to us.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.

With best regards,
Davide Grilli, General Manager

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Reviewed 19 August 2018

Crowne Plaza has Great Rooms, Great Location, >VERY Poor Cafetiria Restaurant Food, Great Hospitality..MAJOR TIPGreat Super Restaurant nearby(5 minutes) that will pick you up and return for FREE...-.. called the SCHIAVI D' ABRUZZO at 370 Via di Bravetta near the big supermarkettel:06 66152514 or 06 66154866...excellent FOOD(5*****) and excellent PRICE(less than $20)..Tbone Steaks , Seafood, Pastas. Found it near the end of our Trip.DON'T Miss THIS....You will come back everyday.

  • Stayed: August 2018, travelled as a couple
    • Value
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    • Sleep Quality
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1  Thank Roman4Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 20 August 2018

Dear Roman4Canada,

First of all let me take this opportunity to thank you for choosing our property for your recent stay in Rome.

We are happy to learn your appreciation about the comfort of our rooms, great hospitality.

Regarding the Restaurant, we have discussed the points you raised with our Restaurant Manager and Executive Chef and as a result we are confident they will take the necessary steps to continue to improve their services and quality.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.

With Best regards,
Davide Grilli, General Manager.



Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.

With Best regards,
Davide Grilli, General Manager.

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Reviewed 18 August 2018

We had a fantastic family time at this hotel. The hotel is easily accessible and equipped with full facilities. Breakfast was a highlight of the day with good selection of choices. The pool is a full size swimming experience even though the water was a bit cold.

Stayed: August 2018
Thank tfchan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 20 August 2018

Dear tfchan201,

Thank you so much for your review of our hotel. 

I am pleased to hear you enjoyed your stay with us. 

It's something our staff takes great pride in, so we value your feedback.

We hope you will visit us again.

With best regards,
Davide Grilli, General Manager

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Reviewed 18 August 2018 via mobile

My family and I stayed here for a week while visiting Italy...and used The Crown Plaza St. Peter’s as our home base for tours to Rome, Tuscany, Pompeii and the Amalfi Coast. This is a very American-like facility; very clean with ample-sized rooms. I found the front desk staff to be exceptionally pleasant, professional, helpful and efficient. There was always somebody available to speak English.
Our room had a balcony overlooking a beautifully manicured pool area.

My only complaint: the housekeeping staff was not always on their game and missed little things consistently. Like restocking the room with toilet paper. Facial tissue. Soap. Coffee for the in-room coffee maker. Leaving the blankets off the bed.

After reading reviews on various websites, I offer the following observations:

*I would not walk the advertised nearly 30 minutes to the Vatican. I didn’t see any sidewalks on some of the tight roads leading out.

*There is a public bus stop in front of the hotel. We opted for the readily available official white cabs which were either in the parking lot or close by. I would say the average taxi fare into the main piazzas in Rome averaged about 14 Euros for our party of four...and it never took more than 20 minutes to get anywhere.

*Conversely, it was easy to return to the Crown Plaza in taxis. The base rate at night is slightly higher by about two Euros, but every taxi driver knew the Crown Plaza.

All in all a very good experience; it could have rated five stars if not for the housekeeping.

Stayed: August 2018, travelled with family
Thank Don K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this reviewResponded 20 August 2018

Dear Don K,

I very much appreciate you taking the time to provide your feedback on your experience of our Hotel.

We are glad to know that we met your expectations and that you loved the comfort of the room, breakfast, food and service. We have shared your review with my whole team. We are very much grateful for your compliments!

On the other hand we are sorry to read your problem encountered with the Housekeeping staff.

I have already forwarded your comments to the Head of Housekeeping. I know they share our vision of providing the best guest experience possible and as a result I’m confident they will be more vigilant to be sure that similar inconvenience will not be repeated in the future and I am confident they will take the necessary steps to continue to improve their services and quality.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.

With best regards,
Davide Grilli, General Manager


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