I booked our room for our family via BW website reservations. I looked up reviews and checked out pictures. I wasn't lookin for a 5 star hotel but a decent, safe, clean and friendly enough place to stay for a family of four. I was sold when I read the reviews especially the early web booking specials and accommodation for a family of 4 w/ I getting another room. Sadly, I was to be disappointed and made to feel stupid. They said room size don't matter. It's the number of people. So, they can place me in a room for 4 but still just charge me single rate but if I walk in and had a booking for a family size room and there's four of us , they'll have to charge extra . Even if my reservations and booking that was prepaid said otherwise. In short, they got my money already with kids in tow and nowhere to go, I had to agree to pay for the kids extra ( even if states that kids 12 and under stays ) and my husband too:-( they didn't even offer any compromise even if I showed them print out of reservation. The man was so rude and even yanked the paper off my hand because he couldn't spell last name. My husband said to still play nice so we dont get an ugly room but unfortunately we still did! At least they had good water pressure. The bidet is right across from the toilet with about 6-8 inches in between, so good luck when using the potty. Beds were hard with a pillow thin as a paper. Yup, during checkout, they were all upfront waiting for us to bring our euros or credit cards out to pay for the 3 extra persons in our family room of 4 that was stated and paid in advance. So that's. Why it felt like highway robbery for being charged extra for a lousy place at a premium rate.
One good thing, about the place is its close to Termini station and lots of restaurants around. there's 2 more Bestwestern hotels close by termini- hotel canada and BW Premier right across the Termini that looks more promising than this place.
- Reservation Options:
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- Also Known As:
- Best Western Villafranca
- Best Western Rome
- Rome Best Western