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Traveller rating
1,367
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479
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120
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All reviews via veneto heavenly bed spanish steps beautiful hotel concierge staff villa borghese upgraded to a suite trevi fountain an upgrade turn down service room was large luxury hotel pastries marble platinum bellman furnishings
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Reviewed 27 October 2021 via mobile

Best place I’ve ever stayed in Rome! The rooms were huge and well appointed. I had a beautiful balcony. The whole property and staff were perfect. I will always stay at this property when visiting. The food was over the top amazing and the drinks in the bar was a one of a kind experience.

Date of stay: October 2021
Trip type: Travelled with family
Thank Sherpa632776
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marc lannoy, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 28 October 2021

DearSherpa632776
Thank you for staying again with us and for saying that the property and staff were perfect
Our Executive Chef and his team were so pleased with your comment that the food was “over the top amazing” and the Orvm Bar team was also very happy
Arrivederci !
Marc Lannoy
General Manager

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Reviewed 21 October 2021

I had to travel to Italy for business, and had the wonderful pleasure of staying at this fabulous hotel. The rooms very large, the beds were super comfortable, room service/breakfast was delicious. The service amazing. I would very highly recommend. You are also super close walking distance to tons of food, and attractions!

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank amandalewis2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marc lannoy, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 22 October 2021

Dear amandalewis2019
Happy to read that you had a wonderful pleasure of staying at our hotel
The comment that the service was amazing is so motivating
Thank you for recommending us
Arrivederci !
Marc Lannoy
General Manager


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Reviewed 15 October 2021 via mobile

My wife and I had a lovely stay at the Westin Excelsior Hotel in Rome this past week. The hotel is stunningly beautiful (clean and spacious rooms) and service was exemplary. The staff went out of their way to make our visit special. The location allows easy walking to many if Rome’s best attractions. We will certainly be returning to the Westin Excelsior. C Taylor

Date of stay: October 2021
Trip type: Travelled as a couple
Thank CBandLT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marc lannoy, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 15 October 2021

Dear CB Travels
Grazie mille for your review
Happy to read that you had a great stay and that the service was exemplary
Can’t wait to welcome you again
Arrivederci !
Marc Lannoy
General Manager

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Reviewed 14 October 2021

We were in Rome for 3 days. The staff was wonderful. Before arrival and during our stay, the Concierge were most helpful providing assistance to plan our dinner reservations, directions and basically, anything we needed. Housekeeping was terrific making sure the room was clean and tidy each day. Thank you!

Date of stay: October 2021
    • Value
    • Location
    • Service
Thank royn883
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marc lannoy, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 15 October 2021

Dear royn883
We Thank you ! for staying with us and for saying we are a fantastic hotel
Your comment that the staff was wonderful is very motivating
Arrivederci !
Marc Lannoy
General Manager

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Reviewed 13 October 2021

Few of us friends had the most exquisite time in Rome! Checking into the Westin Rome was seamless and Maria was such a delight at the front desk, super friendly and making great suggestions, and as our room wasn't ready yet so she allowed us to freshen up at the gym. Sutaya at the fitness desk provided us with robes, slippers and toiletries to shower and she too was so friendly and just the most pleasant person to talk to upon our arrival and every day we stopped by the gym, offering excellent customer service. After having seen some mixed reviews about the hotel being out dated, I have to disagree, the hotel's decor was stunning and what I would expect when visiting Italy! There are enough modern hotels out there and I loved seeing the marvelous wallpaper and Italian designed furniture. Was upgraded to a suite, and it was super spacious, had two luxurious bathrooms with great water pressure in the showers, a walk in closet, the crown molding detail was amazing, the chandeliers were gorgeous, and the bed was just heavenly. The hotel were gracious enough to leave us a bottle of champagne and some chocolates and really made our stay special. Also, thank you to all the housekeeping staff who did an outstanding job cleaning our suite every day and we loved the turn down service in the evenings.
Breakfast was incredible every morning.. so many options from an omelette station, to a juice bar, plenty of pastries, fresh honeycomb!, cold cuts, lox, fruit, etc. Every employee at the Westin Rome that we came across, from the concierge, to the front desk, the breakfast staff, housekeeping, etc were friendly, helpful, and just offered world class customer service! The hotel was also in a central location, in walking distance to the Spanish steps, Trevi fountain and very close to the metro. We loved our stay and highly recommend staying at this hotel l when visiting Rome!!!

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
Thank Vagabond42984
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marc lannoy, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 14 October 2021

Dear Vagabond42984
What a great review ! Grazie mille !
I have shared your nice comments about the friendly and helpful attitude of Maria Rita , Sutaya, the Housekeeping staff, the Concierges, The Front desk, the breakfast staff and all associates as they are very motivating
So happy to read your loved your stay and thank you for recommending us
Arrivederci !
Marc Lannoy
General Manager

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