We were in Rome for 3 days. The staff was wonderful. Before arrival and during our stay, the Concierge were most helpful providing assistance to plan our dinner reservations, directions and basically, anything we needed. Housekeeping was terrific making sure the room was clean and tidy each day. Thank you!

Few of us friends had the most exquisite time in Rome! Checking into the Westin Rome was seamless and Maria was such a delight at the front desk, super friendly and making great suggestions, and as our room wasn't ready yet so she allowed us to freshen up at the gym. Sutaya at the fitness desk provided us with robes, slippers and toiletries to shower and she too was so friendly and just the most pleasant person to talk to upon our arrival and every day we stopped by the gym, offering excellent customer service. After having seen some mixed reviews about the hotel being out dated, I have to disagree, the hotel's decor was stunning and what I would expect when visiting Italy! There are enough modern hotels out there and I loved seeing the marvelous wallpaper and Italian designed furniture. Was upgraded to a suite, and it was super spacious, had two luxurious bathrooms with great water pressure in the showers, a walk in closet, the crown molding detail was amazing, the chandeliers were gorgeous, and the bed was just heavenly. The hotel were gracious enough to leave us a bottle of champagne and some chocolates and really made our stay special. Also, thank you to all the housekeeping staff who did an outstanding job cleaning our suite every day and we loved the turn down service in the evenings.
Breakfast was incredible every morning.. so many options from an omelette station, to a juice bar, plenty of pastries, fresh honeycomb!, cold cuts, lox, fruit, etc. Every employee at the Westin Rome that we came across, from the concierge, to the front desk, the breakfast staff, housekeeping, etc were friendly, helpful, and just offered world class customer service! The hotel was also in a central location, in walking distance to the Spanish steps, Trevi fountain and very close to the metro. We loved our stay and highly recommend staying at this hotel l when visiting Rome!!!