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Reviewed 16 June 2018

Great place to escape the crowds in Rome. Beautiful old property with rooms to match. The staff, especially, the concierge were great and extremely helpful. Would stay here again upon next visit to Rome.

  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcL2018, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 18 June 2018

Dear Matt S
Thank you for saying that we have a lovely hotel and that you will return when back in Rome
Our associates and especially the concierge appreciated your comments
Sincerely
Marc Lannoy
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

During a 2 1/2 week vacation around Europe in celebration of my parent's anniversary, I was lucky to find two rooms available at the amazing Westin Excelsior Rome.

We had two connected rooms that were well-appointed, extremely comfortable--and actually quite spacious.

We ate breakfast at the hotel every morning--a very well-stocked buffet; and chose to sit outside while we enjoyed it. Excellent service every morning.

Historical landmark hotel on the Via Veneto--excellent rooms, wonderfully helpful and engaged staff--a great choice in Rome.

  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcL2018, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 15 June 2018

Dear Michael B
Thank you for writing that the Westin Excelsior Rome who opened in 1906 (112 years ago…)
is a great choice to stay.
Have breakfast, lunch or dinner on the outside terrace of the famous Via Veneto is indeed very
pleasant
Arrivederci !
Marc Lannoy
Complex General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

Summary: the hotel is good enough, great location and super helpful staff. Congrats on the staff services. As a gold Starwood’s member I was recognized and given an upgrade because of that as well as an early check in.

The only downside to this hotel is that the rooms are very old. They urgently need a update and change. The curtains are old and the blackout curtains are ripped they are so worn out. The carpet looks dirty.

I loved the location and the staff. If the rooms were never I would definitely recommend this hotel and come back.

Stayed: June 2018, travelled as a couple
Thank Ange588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcL2018, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 13 June 2018

Dear Ange588
Thank you for saying that we have “super helpful staff”. This motivates us a lot.
Sincerely
Marc Lannoy
Complex General Manager


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Reviewed 12 June 2018 via mobile

We spent 2 nights here, our third stay years apart. The room, service, and staff are all lovely. They do everything they can to make your stay wonderful. I would recommend this hotel and if you are a Starwood guests they give you extra little perks that just enhance the experience.
I will stay here again when in Rome. Location is very good too.

Stayed: May 2018, travelled as a couple
Thank EHStravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcL2018, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 12 June 2018

Dear EHStravels
Thank you for coming back and for saying that our staff is Iovely.
This is very motivating.
Your recommendation is very much appreciated
Arrivederci
Marc Lannoy
Complex General Manager

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Reviewed 11 June 2018

One of Rome’s iconic and classic hotels that participates in the Starwood/Marriott guest programs. Beautiful lobby, public spaces, and classic rooms. Location is great for walking and the Hotel is close to the Spanish Steps, Trevi Fountain, Boboli Gardens, and shopping on the Via Condotti. As a Starwood Gold member I was fortunate to receive an upgrade at check-in. Room was large, traditional in style with a large marble bathroom that had both tub and separate shower. Air conditioning worked well and room was quiet as it overlooked a back street and not the Via Vittorio Veneto. Breakfast in the Doney Restaurant had either table service or large buffet with most anything you could want.
Staff is efficient and courteous - pretty much what you expect in a four-star plus property.
Will definitely return.

Room Tip: Rooms facing the side streets are more quiet than those facing the Via Veneto
  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank carmellondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcL2018, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 12 June 2018

Dear carmellondon
Thank you for your nice comments about our efficient and courteous staff
Happy to read you will return and as we say in Italy; Arrivederci !
Marc Lannoy
Complex General Manager

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