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Reviewed 1 September 2016 via mobile

If you stay in Naples you will find the service at this hotel above most hotels. Right from reception to rooms to the fantastic bar and restaurant service we can say we found all to be of a high standard. Should we return to Naples we will stay here. One word of caution, there is no need to park your car in the parking garage across the street. We parked for 4 days on the street with no issues.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Stephen B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 4 September 2016

Dear Client ,

good afternoon from sunny Naples city,

We hope You had a good journey back home.

We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the BEST WESTERN Hotel Paradiso

Hope to welcome You bach at the Hotel Paradiso very soon!!
Kind Regards

BEST WESTERN Hotel Paradiso Napoli

Front Desk Agent

Angelo De Carlo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2016

My partner booked a long weekend away in Naples for a birthday surprise. The main reason he chose this hotel was because of the roof top bar/terrace with views over the Gulf of Naples. We were extremely disappointed to be asked to leave the bar on 2 out of our 3 evening's stay due to there being private parties booked - we didn't bother trying on the third night!
We didn't find the male receptionist on our night of arrival very friendly, although the lady who was there the following day was much more pleasant.
Our room was very nice and clean and the air conditioning was amazing and really needed! My partner had paid extra for a partial sea view which I recommend otherwise your view will be the back of an apartment block!
We didn't eat in the hotel so I can't comment on the food.
The hotel is quite a distance from the main town and if you want to walk it is down (and back up!!) a steep hill - certainly not for anyone with mobility problems. There is a funicular railway which is only a 5 minute walk from the hotel and the trains run regularly but stop at midnight I believe.
It's difficult to say how much a cab into town will cost as we were charged vastly different amounts each time we used one!
I totally recommend a day trip to Sorrento which is absolutely beautiful and definitely somewhere I would like to return to in the future.

Room tip: Pay extra for a room with a sea view
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank KYT1107
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 22 August 2016

Dear Client,

Dear Sunny greetings from Naples bay, we hope that you had a good journey back home.

We are deeply sorry you were not able to experience our property for your dinner at its best but ones again we will take in to deep consideration your tips in the upcoming future.

The BEST WESTERN Hotel Paradiso , offers a good location for traveller’s that want to be out of the chaos of the City and enjoying the view and our residential quarter, close to the most prestigious streets of the city, and able to reach the main monuments by walk or metro.

For your next stay in Naples, we invite you to contact directly our Booking office, and they will inform you regarding our Restaurant event and reserv for You a beautiful sea view table.

We hope to see you back soon at Naples and home Hotel Paradiso.

Our warmest regards


BEST WESTERN Hotel Paradiso
Front Desk Agent
Angelo De Carlo

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Reviewed 14 August 2016 via mobile

Just spent 3 Nights on our honeymoon at the hotel.
The view of Naples is absolutely amazing from this hotel.
The hotel's location is in the middle of no where, up a very high hill.
First night we arrived we walked down & up the hill, took around 30 mins with breather stops (it's steep)
However, on second day we located a cable car and the stop was only 5 min walk up the hill from hotel.
Tickets were €1.50 each way (coins only) Trams every 10 mins - saves walking that hill.
Purchase your return tickets at the stop because no machine at bottom station.

Don't buy the trips to Pompeii as its a lot cheaper and easier to do yourself.
Cost us €5.20 return train ticket from Napoli Mengellina to Pompeii. Takes about 1 hour on train.
Entrance to Pompeii ruins €13 each including site map & guide book.

Overall hotel was clean & tidy. Staff were pleasant and view spectacular but really is in the middle of nowhere.
Restaurant food ok...but overpriced for what you have.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Titchx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 15 August 2016

Dear guest,

Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words.
We hope to see You and your wife again in our hotel and for every need, I and our staff are at your disposal.

Best regards

BEST WESTERN Hotel Paradiso
Front Desk Agent
Angelo De Carlo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2016

I nknew this was not going to be good when the GPS couldn't find the exact address to the hotel so I picked 9 instead of 11 on the number, got me there. Reserved two connecting rooms for a family, we were supposed to be 4, but ended up with 3. The reception tried to give me one room with an add on bed instead of the two rooms, and when I got the two rooms they were not connected, and all of a sudden the guys English got really bad, so I let it be and kept the two rooms, without a view. In one room the air condition worked great and the other barely cooled the room, no help from reception. The one great thing is the restaurant on the top floor overlooking he Mediterannean Sea, beautiful sight, this is also where you eat breakfast. The menu for dinner was limited and average at best. They had Sea Bass on the menu which actually is Branzino which is the European Sea Bass and not the Chilean Sea Bass most people in America would be accustomed to. It was OK we also had the Salmon which was full of bones, terrible, the fried squid and shrimp was ok. If you drive the garage is about 50+ yards away and it is extra and not included in you room, when you leave you can't drive to the front of the hotel, the one way is in the opposite direction. The location is a long walk down to the water front, then a steep walk up hill back to the hotel, so if convenience is a priority this would not be a hotel for you, if you are looking for a view make sure they guarantee you room with a view, otherwise you will see the back of a building I front of you and nothing else. And from what I could see there only are a few rooms with an actual view of the coast line. If you need to go into town or the port or airport they do offer a shuttle for a fee around 20 Euro. Probably my worst experience ever in Europe in he last 30+ years.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Bernd S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 7 August 2016

Dear Client,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.


We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service.

Thanks to your kind reporting, the system of air conditioning, now is fully functional and regulated from their room


I hope that you will consider staying with us again so that we can have another chance to provide you with starting with a riche breakfast and superior experience.

Hoping to welcome you again soon

Best Wishes

BEST WESTERN Hotel Paradiso
Front Desk Agent
Angelo De Carlo

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Reviewed 25 July 2016

We stayed here for 1 Night in between our Rome trip and Positano stay. I was very happy that we did this, as we would have missed out on a beautiful view of the Waterfront and mountains. We decided to stay in Naples, as we had a tour booked in Pompeii.
The hotel staff was so friendly and accommodating. They spoke great English (but we speak Italian so it wasn't an issue for us) We stayed on the 2nd floor with no view, but didn't mind, as the Views from the main baloney was absolutely breathtaking. We parked our car in a nearby underground garage which was great! As we had a bigger car and did not take out all of our luggages from the car. The room was big and the bedding was so comfortable. The bathroom was stunning and the shower was so amazing for Italy standards. I would definitely recommend this place and would most certainly stay here again.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank lulugirl1001
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 30 July 2016

ear guest,

Thank You so much for your sharing your excellent experience

We are glad that our property fully met your expectations!

We hope to see you back soon at Naples and home Hotel Paradiso.

Our warmest regards


BEST WESTERN Hotel Paradiso
Front Desk Agent

Angelo De Carlo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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