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All reviews sister hotel big compound diving board flat walk worked perfectly private beach bed was comfortable tour group amazing views the breakfast area good size the hotel is clean sea view shuttle service a wonderful stay room was large bay of naples
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Reviewed 18 September 2018 via mobile

The hotel is nice and cosy but the premises are a bit too old. The staff was very charming!
The swimming pool was nice and the gardens are stunning!
However, the location is poor, not really convinient, a bit isolated. You have to walk by the road to get to Sorrento city center... and trust me, the speed of the cars makes this journey quite pleasant.

Date of stay: September 2018
Thank jordir84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management_RG, Direttore generale at Hotel La Residenza, responded to this reviewResponded 18 September 2018

Dear Valued Guest,

Sunny greetings from Sorrento!

We appreciate your kind review about your recent holiday experience at our hotel and happy to take on board your constructive criticism.

We are looking forward to welcoming you soon again for another stay at our sunny coast.

Kindly accept our warmest regards from sunny Hotel La Residenza.

Sincerely,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

This is not a 4 star hotel the best thing going for it is the friendly staff. The beds and pillows are all extremely hard. As a family of four adults we had two rooms which were very basic and in need of some maintenance as the door handle fell off the inside of the bathroom door leaving the occupant locked inside!
Breakfast was included but not particularly good the scrambled eggs were unrecognizable as being made from eggs!
The location was ok with a 20 minute walk to the town Centre.
Lucky we had lots of plans and didn’t spend too much time in the Hotel.

Date of stay: September 2018
Trip type: Travelled with family
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management_RG, Responsabile reception at Hotel La Residenza, responded to this reviewResponded 7 September 2018

Dear Mrs. Ann B,
We would like to thank you for sharing your experience.
We are very sorry to hear of your less-than-ideal experience at our Hotel. Your comments are important to the success of our hospitality.
We apologize about the problem that you had with the door, we checked in our maintenace report and we are happy to see that we were able to get it fixed promptly.
We regret that you did not appreciate some dishes of the breakfast buffet.
We are committed to providing our guests with the best quality services and facilities. We sincerely regret we fell short of our goal in this instance. 
We hope that you will have the chance to come back and enjoy your time with us in your next visit.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018

This is a very dated hotel. It is very roomy and clean but really needs to be updated. The hair dryer was not strong or useful. We are a party of three and had plenty of room to spread out. It is about a five or ten minute drive from the town center and piers to the Island of Capri. The staff was friendly and the grounds are large and very pretty. * Bring lotion and conditioner, only shampoo and body soap is provided.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 1letgonz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management_RG, Direttore generale at Hotel La Residenza, responded to this reviewResponded 30 July 2018

Dear Sirs,

Good afternoon from sunny Sorrento!

Thank you very much for taking part in the Tripadvisor on-line review following your recent visit to the Hotel La Residenza.

We are genuinely appreciative of your feedback and we do acknowledge your constructive criticism.

It was nevertheless a pleasure to note as well a general good impression and we hope that the positive aspects will be the lasting memory of your stay with us.

We were delighted to have you with us and hope to welcome you back again at our sunny resort.

Sincerely,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018

Had a four night stay at this hotel during 5th - 9th July'18. As I arrived I was welcomed at reception by Elvira, who was so polite and helpful. Also over the course of my stay Stefania was at reception. Both ladies working on alternating shift pattern, provided an excellent service.

I was really impressed with the shuttle service, the hotel provides on a regular basis, that you can book quickly in advance, for five euros one way, to the centre of Sorrento.
If you need to return, just call the helpful reception, and they will make arrangements very efficiently for your pick up. ( I found this extremely useful, saving money and time ). A taxi would cost about eighteen euros one way, though the shuttle service runs up to 9.15 pm.

Impressed with the amazing big garden, that leads to swimming pool area, sea view and Hotel Parco dei Principi di Sorrento, ( which I will review separately ).

We are fortunate as guests to have access to the five star, Parco dei Principi, which makes this whole vicinity more lively.

Had a wonderful stay, and loved the scenic sea view.

Regards.

Jag Gill

Date of stay: July 2018
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank jag752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management_RG, Direttore generale at Hotel La Residenza, responded to this reviewResponded 22 July 2018

Dear Jag 752,

Warm greetings from Sorrento!

We do acknowledge and appreciate your lovely remarks about your recent stay at Hotel La Residenza.

We are always striving to ensure a high level of our customer satisfaction and we are are delighted to learn that we went beyond your expectations.

Your feedback is much appreciated indeed and please rest assured that I will relay your kind words to the entire team, particularly to Elvira & Stefania.

We thank you for your visit and your preference for our sunny property and we look forward to the pleasure of welcoming you again.

Sincerely,

The Management Hotel La Residenza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018

The hotel itself does NOT live up to 4 star expectations. Bad/hard beds, poorly soundproofed (the doors slam easily which, because of the hard marble floors, echoes all through the building and can be heard even on other floors!! They should tell guests to think about this when they check in at the hotel. We woke up several times late at night and early in the morning because of this. Plus the doors are so thin that they keep NO sound at all out of the room) and the breakfast/food in general is not worth the money. On the whole, the hotel itself needs a major modernization!!

However, the beautiful sea view from the pool area and the stunning botanical garden adds to the rest. Lovely quiet area compared to the more busy center of Sorrento. You can easily walk to the center at approx. 15 minutes, but there are also shuttle buses. Note: If you arrive by car, you should be aware that you have to drive into the entrance to Parco Dei Principi, as La Residenza is part of this hotel chain and are placed on the same address. Also the staff was really nice and helpful.

Room tip: Get a room with park view - the other rooms are located out towards a VERY busy road with a lot of traffic.
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Signe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management_RG, Direttore generale at Hotel La Residenza, responded to this reviewResponded 14 July 2018

Dear Valued Guest,

Good morning from sunny Sorrento!

Thank you very much for your valuable feedback and for taking the time to share your overall experience..

Appreciate your kind comments regarding the location, amazing sea view and the beautiful botanic garden.

On another hand, I am very sorry to learn about some aspects of your stay that didn't live up with your expectations. It is paramount for us to make sure that each guest is perfectly satisfied and I express concern and disappointment that you did not have a positive experience

Your comments have identified key areas of concern that have been discussed at length with all relevant parties, and rest assured that action has now been taken to ensure your experience remains isolated.

I do hope you will allow us the opportunity of regaining your confidence on a future visit to Sorrento.

Sincerely,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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