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“Terrible service and rude staff”

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Grand Hotel Vesuvio
Ranked #50 of 100 Hotels in Sorrento
Leicester, United Kingdom
Level Contributor
248 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
“Terrible service and rude staff”
Reviewed 30 January 2012

We stayed here for a week in Sept 2011, having put off a trip to Italy for many years we pushed the boat out and spent a lot of money on a top quality hotel - half board for a week.
It started badly and did no improve, the restaurant manager was rude, unhelpful and surly. The food was poor, breakfast was a selection of tinned fruits, bread, poor quality cereal and scrambled eggs, cake (from the night before on occasions) and meats. There was bacon etc as well but that was only served to guests that needed special service as they looked like big tippers ! It made you cringe the way the manager would throw everything at 'special' guests including waiter service at a self service meal.
The evening meals were poor a swell, poor selection, small portions and served by lacklustre staff. A sweet trolley finished the meal with a 1970's style selection of fruit, a cake or a pudding - that was all you got a choice of.
The room was old fashioned and VERY noisy from the road outside, it had a very dated (1960's ?) bath suite and a dirty bedspread with curtains from the 1960's as well. It was a big room but sparse with a huge TV taking up 1/2 the dressing table.
Overall this hotel appears to be used for American tourists who stay 1 or 2 nights on a coach trip then are never seen again. This typifies the service you get from the staff, cold and unfriendly. Not somewhere you want to re visit.

Room Tip: If you must go here be warned, sea view rooms look over the busy road in front of the hotel. It is v...
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  • Stayed September 2011, travelled as a couple
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Helpful?
19 Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Arlington, Virginia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 January 2012

Spent a week at this hotel over the summer. Clean, quiet hotel with some really great views of the sea and countryside. The free breakfast was decent (coffee, tea, cornettos, breads, ham, cheese, danishes). There is free wifi in the lobby which was great, as well as the two internet terminals they have next to the reception desk. There is a shuttle that goes between the hotel and downtown Sorrento. The shuttle service is great, always on-time, and the driver is very friendly and courteous. The rooms were big and had balconys with a table and chairs.

Some cons: we saw a few lizards in the room, but it wasn't a big deal since we know that with the Mediterranean climate, they're unavoidable. Also, the pool was totally packed in the late morning/early afternoon. But they do have comfortable loungers and swinging couches off to the side of the hotel.

  • Stayed July 2011, travelled as a couple
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Helpful?
8 Thank VTZackMorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 November 2011

We stayed at this hotel in September 2011. Our room had a fantastic view of Sorrento and Vesuvius, the shuttle bus took us down to Sorrento, it is an excellent service. The food was good and our room was very comfortable, nice bathroom. I would stay there again and recommend it to my friends.

Room Tip: Ask for a room at the front of the hotel for the view.
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  • Stayed September 2011, travelled as a couple
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Helpful?
11 Thank Mag771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Placerville
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 November 2011

Lovely hotel and very helpful staff and free wi-fi, and included an ample breakfast. We had a beautiful sea view room, and the one night we had dinner in the restaurant, it was thoroughly enjoyable. We really appreciated the free shuttle into town and hooked up with a bus tour to Positano and Amalfi from the bus station in Sorrento. Didn't use the pool as we went into town each day, though we walked around the grounds and everything was well maintained. The weather was very warm and humid.

  • Stayed September 2011, travelled as a couple
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Helpful?
6 Thank Rosalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury
Level Contributor
345 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 8 November 2011

Really nice hotel, perched up on the hill above Sorrento. About 25 min walk to the town up/down a dangerous road. But there is a free shuttle bus. Fantastic views, but you will need to pay for a sea view room - costs about £20 per night. Well worth it in our opinion. Breakfast great - and easy enough to make up rolls etc for your picnic lunch too ! Small gym, but fantastic pool with great views of the bay and Vesuvius.

Room Tip: Go for the sea view, but will cost you an extra £20 per night.
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  • Stayed October 2011, travelled as a couple
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Helpful?
5 Thank paulspod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Vesuvio

Property: Grand Hotel Vesuvio
Address: Via Nastro Verde 7, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Luxury Hotel in Sorrento
#36 Family Hotel in Sorrento
#47 Romantic Hotel in Sorrento
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Grand Hotel Vesuvio 4*
Number of rooms: 250
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Also Known As:
Grand Hotel Sorrento

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