We have visited this hotel on four occasions now. First one was when the hotel was not a Hilton and it was our honeymoon. We returned three times hoping the experience would be even better as a Hilton. But on each visit the experience has not been as good as expected.
On this occasion we were visiting with our 6 year old son and one of the main reasons for choosing this hotel at this time was the Kids Club. As parents, we appreciate the break that the Kids Club can give for a couple of hours, then giving us time to enjoy as a family, refreshed and relaxed. Unfortunately this is not the case with the Hilton Sorrento Palace as the Kids Club there, is parent supervised. This is a stupid scenario, especially with up to 3 Kids Club Supervisors available at one time. There is little point in having 3 supervisors all playing with a babies and their mothers, while leaving the older children to fend for themselves.
The other thing we were disappointed in was the buffet. Having had table service the last times we visited, we were very disappointed with the buffet at the main dinner service in particular but even the breakfast buffet wasn't that great. At breakfast, the queues for the creperie and the omelette station were ridiculous. One day I stood for 3/4 hour! The dinner buffet was e worse though as it was a bun fight at times, with so many people fighting to get to the food and some nationalities not preparing to queue. I was burnt on 2 occasions by guests pushing me while serving out hot soup and there were times when food wasn't available and wasn't replaced. It basically turned the experience into a Butlins, which is not what you expect from a Hilton.
The rooms are not very well sound proofed at all, we knew this from previous occasions but on our last night on this trip, it was so evident. Our neighbours had a party on their balcony to 3am and refused to be quiet. The Walls and windows are not sound proofed so we got very little sleep when getting a transfer coach at 7.30am.
We were put in a family room on the basement floor, which was big enough and clean enough but desperately lacking in sound proofing.
The pool area is lovely, getting a sunbed or two can sometimes be a problem.
The lady making pancakes in the morning is a cheery soul, other staff not so cheery.
The separate kids food table was good.
Pizzas are amazing, drink is very expensive.
I would love to return again to this hotel, it has great sentimental value for us, having been our honeymoon hotel in 1999. But we would think twice about returning in the near future as it doesn't seem particularly good value for money for what it is.
I have sent this report direct to Hilton via their survey that they sent out in August, but to date have heard nothing back.
- Official Description (provided by the hotel):
- An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more less
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- Also Known As:
- Hilton Sorrento Palace Hotel Sorrento
- Sorrento Palace
- Sorrento Hilton