We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rudest waiter peppe !”

Pizzeria Aurora Sorrento
Ranked #191 of 319 Restaurants in Sorrento
Price range: US$29 - US$36
Cuisines: Italian
Dining options: Dinner, After-hours, Breakfast, Lunch, Delivery, Reservations, Takeout
Restaurant details
Dining options: Dinner, After-hours, Breakfast, Lunch, Delivery, Reservations, Takeout
Reviewed 6 April 2018 via mobile

Husband and I came for a light lunch.peppe brought wrong food and argued with me that I was wrong!we ordered pizza and salad he said he doesn’t allow people to share a pizza but this time it would be ok!when bill came food we didn’t order was on bill !we overheard him telling another customer off because they hadn’t tipped I am not surprised. The food was actually okay but the waiter was unbelievably so rude it was a joke!!

Date of visit: April 2018
1  Thank katied112015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marco t, Proprietario at Pizzeria Aurora Sorrento, responded to this reviewResponded 8 April 2018

Dear Sir I believe it is only matter of comunication.
We do explain clearly on the menù , that WE DO NOT SHARE A PIZZA FOR TWO.
we only do restaurant service; everybody gets his own plate. It is more thank normal..
So it is the CONTRARY of what you say , Peppe did serve you only one pizza , against the rules of the house.
You shoul thank him , instead of telling fake news !!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,539)
Traveller rating
Traveller type
Time of year
Language
  • More languages

122 - 126 of 1,540 reviews

Reviewed 5 April 2018

We came here as a family while on holiday in Sorrento and this was without doubt the worst restaurant we have visited in Sorrento. As other reviewers have pointed out, this restaurant is clearly a tourist trap and the owners are obviously only interested in getting your money. The waiting on staff were incredibly surly and miserable throughout the entire meal, including the man who was waiting outside for customers who I presume to be the manager or owner of this establishment. Would it kill them to crack a smile? My mother also ordered a mushroom pizza and said it was the worst she has ever eaten, with hardly any mushroom topping or cheese. It was so dry you could break your teeth eating it. You could buy a frozen pizza for a much cheaper price and it would taste better. All in all, the food was mediocre and the abrupt and curt staff ruined the experience - don’t bother wasting your money here. Message to the staff, try smiling, it might make you feel better!

Date of visit: March 2018
2  Thank lovesfood189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

I used to eat at Aurora religiously when in Sorrento. I noticed a slight decline over the years....but it has now more or less hit rock bottom. When my group of 6 were at Aurora for dinner in October 2017, I found myself so embarrassed, having recommended it to these friends, and so many others in the past. The wait staff clearly could not have cared less that we were there. Rude, downright surly - and that was when they eventually acknowledged our existence. The food matched the ambiance and service. Flavourless. And it’s criminal that they were forcing a young couple to buy an entire pizza for their pre-teen.

I will never be back. And after chatting with friends who hadn’t the heart to tell me earlier that they didn’t like my recommendation, I am not the only one. Clear to see why it has dropped significantly in the rating.

It WAS good back in the day. Or maybe I was in fact dreaming.

Date of visit: October 2017
Thank Diamondlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marco t, Proprietario at Pizzeria Aurora Sorrento, responded to this reviewResponded 4 April 2018

We are sorry you have had not a good experience.
Yes, when you find not good staff, everything seems to be bad.
If is also strange , on the other hand that you wake up from your dream after 6 months....

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

A very bad experience in this wonderful city. Avoid this restaurant as the service is horible, the food not good at all and extremely overpriced. Me and my wife we had a margherita pizza with carciofi,mussels with peper and 2 glasses of prosseco. They brought the pizza first and after 15 minutes the mussels (cold of course).

Date of visit: April 2018
Thank H8307MKpaulr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Lovely restaurant close to the Antichi Mura. Good range of food, staff always helpful. Families are welcome although pushchairs have to remain outside of the eating area.

Date of visit: March 2018
Thank exhaustedFareham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Pizzeria Aurora Sorrento also viewed

Sorrento, Province of Naples
Sorrento, Province of Naples
 
Sorrento, Province of Naples
 
Sorrento, Province of Naples
Sorrento, Province of Naples
 

Been to Pizzeria Aurora Sorrento? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing