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All reviews ceramics museum great location old town boutique hotel deluxe rooms cafe bar lovely hotel travel kettle recommend this hotel around the corner plenty of bars and restaurants cold meats on foot bed was very comfortable stayed for nights quiet street decent size
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Reviewed 5 January 2017 via mobile

The hotel has an excellent location. Its beds are very comfortable and the room and restroom have all the basics. The food is good. Personnel at arrival was very helpful and nice. Women who work at the reataurant can improve their attitude.

Date of stay: January 2017
Trip type: Travelled with family
Thank AVSZ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Departamento de calidad at SH Ingles, responded to this reviewResponded 10 February 2017

Dear Customer,

First of all thank you chose us for your stay in Valencia, your comments fill us with satisfaction and encourage our team to improve every day, looking for the greatest satisfaction of our guests.

Reiterate our thanks, hope to soon have it again with his presence.

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017 via mobile

Stayed here a few times and always trying to pop in for cocktails when in Valencia. It's a true cocktail bar with really cocktail mixers behind the bar. Done out excellent and staff dress really smart.

Was New Year's Eve and the owners young son was helping behind the bar.
What a little charmer. Was great to see him enjoying learning to make cocktails and showing his dad.

Was a shame we had to rush off to the square for midnight. Will try to book for next year here and the dinner looked a really good night.

The hotel and bar are excellent and couldn't be in a better location

Date of stay: January 2017
Trip type: Travelled as a couple
Thank MorairaNum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Departamento de calidad at SH Ingles, responded to this reviewResponded 10 February 2017

Dear Customer,

First of all thank you chose us for your stay in Valencia, your comments fill us with satisfaction and encourage our team to improve every day, looking for the greatest satisfaction of our guests.

Reiterate our thanks, hope to soon have it again with his presence.

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2016

We stayed here recently on the recommendation of friends. Our room was very comfortable. Service was excellent. The breakfast was outstanding. The hotel's location is excellent - right in the center of the city but on a relatively quiet street - an excellent base for exploration.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank SanFranciscoGuy634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Departamento de Calidad at SH Ingles, responded to this reviewResponded 10 February 2017

Dear Customer,
First of all thank you chose us for your stay in Valencia, your comments fill us with satisfaction and encourage our team to improve every day, looking for the greatest satisfaction of our guests.
Reiterate our thanks, hope to soon have it again with his presence.
Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2016

The main plus points are the handy location and stunning view from our bedroom which was 319.it faced the fantastic facade of the ceramic museum which is well worth a visit to see the very grand ballroom and other rooms,where the Marquis and his family lived.The room were ok and the bed was comfortable,but the heating did not work,nor did it on our friends room just around the corner.We were told at reception that it would come on at 8pm,but that didn't happen.It was a question of putting extra covers on.We did not use the restaurant for breakfast as it seemed expensive for small eaters,so can't comment on that.The reception staff were pleasant and helpful.Another little thing that would be an improvement are better quality hand towels.They were thin and worn.The bed linen was of a nice quality though.

Room tip: We were on the third floor to avoid traffic noise.
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank acantilado3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Departamento de calidad at SH Ingles, responded to this reviewResponded 10 February 2017

Dear Customer,

First of all thank you chose us for your stay in Valencia, your comments fill us with satisfaction and encourage our team to improve every day, looking for the greatest satisfaction of our guests.

Reiterate our thanks, hope to soon have it again with his presence.

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2016

With water stained upholstery and chipped mahogany furniture our room was more shabby chic than boutique. Quite why we had 2 identical pictures on the wall and you could write your name in the dust on the air conditioning unit. The bar and dining room were certainly stylish but bedrooms were tired and well used that you find in most large cities. However, the room was large and the bed comfortable and it was in a quiet, easy to find location in the historic part of the city.
Breakfast in the dining room was disappointing as everything was in packets or from machines. You could eat outside where they served decent coffee and pastries, but at a price. There are plenty of very good, reasonably priced places to eat nearby so that's what we ended up doing.
Overall i was disappointed as i was expecting a boutiquey hotel similar to what you find in Palma Mallorca, but i enjoyed the city sights and getting to the airport by Metro was easy.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Departamento de calidad at SH Ingles, responded to this reviewResponded 10 February 2017

Dear Customer

The first thing we want is to thank that we have chosen during your stay in Valencia.
We feel that your impression of our staff, has not lived up to demanding standards of care to our guests.

Please accept our apologies and hope to see again with his presence and be able to show that this was an exceptional circumstance has nothing to do with our quality standards.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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