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All reviews main building great hotel pool area outdoor market plenty of choice english bacon half board small balcony single room plenty of sunbeds show cooking evening meal air con three star every night night life reception staff
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Reviewed 17 August 2018 via mobile

Currently enduring a family holiday here. Falsely advertised by jet2 as a hotel, we have been placed in one of the 7 outbuildings! Room not cleaned everyday just beds made and towel change (always 1 or 2 short)! Dining room like a cattle market. Tonight waited 10 mins to be seated and being told the over flow dining room was not in use, in walk a group of Spanish and ta-da the overflow is opened for them!! Staff are just plain rude. Terrible holiday from hell cannot wait to get home!!!. Last year stayed in the Nereo brilliant hotel but crap pool, here good enough pool crap hotel/compound both servigroup!!

Stayed: August 2018, travelled with family
1  Thank pamela b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Servigr... H, Customer Service at Servigroup Pueblo Benidorm, responded to this reviewResponded 3 September 2018

Dear Pamela b,

Firstly, we would like to thank you for choosing our hotel to spend your holidays.

We would like to inform you that as indicated when you make the booking the hotel has several buildings and all of them have the same standards. Should you have informed our reception staff about your discomfort with the location of your room, we would have been able to offer you a room change.

We are disappointed to learn of your dissatisfaction the cleanliness. The housekeeper verifies all rooms very carefully before informing reception that they are clean, therefore, we have passed your comment to the housekeeper in order to detect any possible error as we extreme cleanliness in all of our rooms.

On the other hand, regarding your comments about the restaurant service and our restaurant staff, we would like to mention that we make a big effort to offer the best service to every guest, regardless of their nationality.

We apologize if the hotel did not meet with your personal expectations.

Kind regards,
Customer Service Department.
Hotel Servigroup Pueblo Benidorm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 August 2018

Having done quite a bit of research on the hotel before booking I more or less knew what to expect.
We have stayed in Servigroup hotels before so knew we would be fine with the food. It is a big hotel so i did wonder how the dining experience would reflect this. Well apart from being noisy at times there was no problems at all. No big queues for food and we always sat within the first few rows in the dining room for every meal.
i did email beforehand to request a room in the main hotel building overlooking the outdoor market and this was what we got. I knew we would get the morning sun and be comfortable in the shade early evening when getting showered and changed. the aircon was good and even worked with the patio door open. We did not use it during the night and we were fine.
There are many annex buildings and although many people request these I was very happy not to have one.
Because we were not overlooking the pool we had no idea what time everyone went down to claim the sunbeds! We were happy with a table and chairs in the shade. We did go down twice towards the end of our holiday at 7.45 and got a couple of beds behind a tree!. The fixed shades only give shade at certain times of the day, then only for one person.. There is a full shaded area at the back of the large pool but we tended to sit closer to the hotel building.
The pools are great!
We spent most of our time in the smaller one (not actually that small) where rings etc are allowed. It is very deep but good fun! The indoor pool which is accessible from the outdoor pools was also open. No hats needed!
We always had a wander out at night because we knew the entertainment would be more for younger children or older adults.
The staff were very polite in all areas.
All in all a very enjoyable holiday staying in this SPANISH hotel. LOL

Room Tip: Rooms overlooking the outdoor market get the morning sun.
  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
Thank sueanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2018 via mobile

Me and my 3 kids age 14, 9 and 6 spent 10 nights here from 16th July. Couldn't fault the hotel, food was excellent, something for everyone, lovely cocktails and drinks reasonably priced. Yes the entertainment is mostly in Spanish, shocking as u are in Spain!! I've read a few people have said their kids couldn't join in with kids club and activities as it was in Spanish, quite frankly this is rubbish, my daughter joined in with kids club and had parts in the Disney and lion king show and the staff made a big effort to explain everything to her and made her feel really included. My teenage son joined in with water polo and I joined in with aqua aerobics. All in all a really enjoyable stay, hotel in can location, really clean and really comfy beds. That's the best I've ever slept on holiday as usually I don't sleep well at all in hotels.

Stayed: July 2018, travelled with family
Thank jennyrarklie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2018 via mobile

Lovely clean friendly hotel.the reception staff are very helpful and food and location excellent.bar staff very polite and nice.also the cleaning staff very helpful and full of fun.I will definitely be returning as its very good value.

Stayed: May 2018, travelled solo
Thank Ann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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