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All reviews old town great hotel high proportion servigroup hotels plenty of choice quality hotel rooms were cleaned every day gala dinner excellent holiday the hotel is clean every evening bar staff sun loungers board bars entertainment privacy
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Reviewed 17 September 2017

staff friendly, hotel clean and well looked after,food not hot in fact most times the food was not warm enough to eat,we spent 2 weeks there and it was not a pleasant stay for us as from 9.00 every night there was music of some disciption played at a very high level this was played just outside the bedroom windows and there was no chance to sleep until well after midnight ,the music vibrated through the windows ended up with head aches most nights,will not be going back

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank sue889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this reviewResponded 25 September 2017

Dear Sue889,

Firstly, we would like thank you for your comment on Tripadvisor as knowing our guests ‘comments is the best tool to improve our service.

We are sorry to hear you were disturbed by the entertainment music. We would have appreciated that you had informed us during your stay so that we could have offered you a room change to a quieter area of the hotel.

Please accept our apologies, if on this occasion, our services did not meet your personal expectations. We would like to assure you that your comments will be taken into consideration.

Kind regards,
Customer Service Department.
Hotel Servigroup Diplomatic.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 20 July 2017

Had 10 days here when booked with jet screw holidays.
First impressions were nice unfortunately it went down bank, room wasn't too bad, but a nice view over the alley looking at homeless, down and outs and alcoholics all the time and who wants to watch them having a wee and more!!
Pool could have been cleaner and we got soaked when sunbathing when the odd job man decided to wash the area about 12.00 o clock..
Food was a joke, every thing which should have been hot was either cold or lukewarm, there was a microwave but I don't go on holiday to eat microwave food!!! This resulted in quite few euro's spent eating out. To sum up, very very disappointed

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank dmg22017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017

This horrible hotel okay nice to look at been there five times just get worse
The food is cold every evening the staff have there's first so every thing has all most been eaten so to get it hot you have to wait for them to put hot trays out
I will never go to the Diplomatic ever again

  • Stayed: July 2017, travelled as a couple
    • Service
3  Thank Sandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Atención al cliente at Servigroup Diplomatic, responded to this reviewResponded 20 July 2017

Dear Sandra,

Firstly, we would like to thank you for the time you took writing your comments. We do apologies if your stay with us did not meet with your expectations.

The restaurant buffet is set at a temperature required to keep food hot whilst avoiding burning or drying out. We would also like to clarify that at certain peak times it may have occurred that the food may take a little longer to replenish as the food is fresh and cooked at the moment for our guests.

We would like to offer our apologies if the services provided did not meet your personal expectations and assure you that your comments will be taken into consideration.

We hope you enjoyed other aspects of your stay in Benidorm and that you will consider choosing Servigroup Hotels again in the future.

Kind regards,
Customer Service Department
Hotel Servigroup Diplomatic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017

Hotel appearance really nice. Staff friendly.Restarant Food raw and cold, not impressed so we started eating out every night even though we paid for full board. Will not be going back. We stayed here last year and had no issues which is why we booked again.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
4  Thank gazdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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