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All reviewssea viewlevante beachwaiter serviceold towngreat for people watchingbuffet stylebooked a superior roomsea frontevening mealbed and breakfastcorner roomsingle roomthe location is perfectreception staffhalf boardover christmascoffee machine
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Reviewed 27 May 2018 via mobile

Hotel was in a great location! Walking distance from all good restaurants & bars I'd 100% stay there again... Fab views of the beach also! Eating and drinking in Benidorm is crazy because everything is so cheap! It was a mad weekend and I'll 100% be back!

Stayed: April 2018, travelled with family
1  Thank JadeEccles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director General at Hotel Cimbel, responded to this reviewResponded 22 June 2018
Google Translation

Estimado cliente:
Gracias por comentar su experiencia en nuestro hotel, esto nos ayuda a mejorar.
NOs alegra ver que disfrutó de un fin de semana divertido, así es Benidorm................todo el año hay gente y es un destino muy divertido tengas la edad que tengas. Esperamos volver a verle con nosotros.
Un saludo y gracias por haber confiado en el Hotel Cimbel para disfrutar de sus vacaciones

Ricardo Sánchez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

Writing this review still here at hotel.
The hotel is brilliant definitely a 4 star +, room are lovely. We stayed on 9th floor with stunning sea views, nice to sit out on large balcony and people watch, also at the views. Bathroom really nice with large shower and big sink. Maids in everyday to make bed and clean up.
The hotel has got lots of older people and mainly Spanish staying but we didn’t mind this as there was no rowdy young people in the hotel or around the pool. There is a wait sometimes for the lift as I think all the older people depend on it, but it was fine.
The free towels were a nice touch that you could take the pool with you, and shower gel and shampoo in the bathroom.
Breakfast was really nice with a good choice of cooked food, chef makes omelettes or whatever eggs you want as you wait. Lots of fresh fruit, coffee tea etc..
Staff really pleasant if you make the effort to say hello, especially the lady on the outside pool bar who is really nice and makes an effort to come and say good morning. And can’t do enough for you.
Pool is lovely and jacuzzi very relaxing, just have to make sure you get there at 9am to secure a bed as the beds and tables tend to be saved with towels and bags on them by the older guests. Even tho they don’t sit there till afternoon.
Overall we would definitely come back here and the position is ideal for the old town and the views from hotel were amazing.
Thank you very much all the staff who work very hard to make this hotel really nice.

Stayed: May 2018, travelled with friends
Thank Eddie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director General at Hotel Cimbel, responded to this reviewResponded 22 June 2018
Google Translation

Estimado cliente:
Gracias por comentar su experiencia en nuestro hotel, esto nos ayuda a mejorar.
Su comentario es super completo y reune todo lo que queremos transmitir a nuestros clientes.......amabilidad, servicio, atencion, trato personal. Muchas gracias por su comentario tan positivo, esto nos ayuda a seguir esforzandonos y mejorar cada día.
Un saludo y gracias por haber confiado en el Hotel Cimbel para disfrutar de sus vacaciones

Ricardo Sánchez
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

Room claustrophobic not much ventilation. Poor food selection. Drinks in the bar very expensive. Unfriendly staff. One of reception staff told us to move our car just as we had loaded up to leave and were about to drive off

Room Tip: Don't book a room at the rear of the hotel. Only book room only and walk along the beach to Deutsche Haus Bar. ggod food and pleasant staff
Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, Director General at Hotel Cimbel, responded to this reviewResponded 22 May 2018
Google Translation

Estimado cliente:
Gracias por comentar su experiencia pero por desgracia no puedo estar mas en desacuerdo con usted.
Una habitacion claustrofobica?????
Disponemos de 4 tipos de habitaciones Dobles, ninguna de ellas claustrofobica:
- Doble Vista Ciudad: 18 m2, la que usted reservo que es la mas economica y como su nombre indica las vistas no dan al mar. Tienen 3 ventanales enormes con luz natural pero no se ve el mar, de ahi su diferencia de precio.
- Doble Vista Mar Lateral: 31 m2 con vistas laterales al mar como su propio nombre indica.
- Doble Vista Mar Frontal: 21 m2 con unas estupendas vistas al mar, como su propio nombre indica se ve el mar.
- Doble DELUXE Vista Mar Frontal: 28 m2 con estupendas vistas frontales al mar.

Lo que no podemos darle es una habitacion de 200 € al precio de 100 €, y quejarse por eso me pareec injusto totalmente.

Personal antipático??? Simplemente le explicamos que si queria una habitacion con vistas al mar debe de pagar el suplemento correspondiente como es lo mas lógico.
Un ejemplo, si usted viaja en avión en Clase Turista...............cuando llega y pide Clase Business le pasan FREE??? Un hotel funciona exactamente igual.

Lamento que haya tenido esta experiencia pero si vuelve a visitarnos le recomiendo que entre en nuestra pagina web donde vera los diferentes tipos de habitaciones, metros cuadrados, vistas, precios diferentes, etc

Un saludo

Ricardo Sánchez
Director

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Reviewed 5 March 2018

Due to us visiting the hotel with our daughter for a surprise birthday stay we found the staff to be helpful and the rooms have recently been undergoing a full refurb so everything was spot on. Also the location being situated on the main promenade was brilliant.

Room Tip: Higher floors better to take in the stunning coastal views
  • Stayed: February 2018, travelled with family
    • Location
    • Rooms
    • Service
4  Thank stephengM4620UB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCimbel, Director General at Hotel Cimbel, responded to this reviewResponded 26 March 2018
Google Translation

Estimado cliente:
Gracias por el comentario que hace de nuestro Hotel, para nosotros es muy importante conocer su experiencia.
Nos alegra saber que ha disfrutado de sus merecidas vacaciones.
Esperemos verles de nuevo en nuestro hotel y conseguir de nuevo que disfrute del Hotel Cimbel y de Benidorm.
Un saludo y gracias por haber confiado en el Hotel Cimbel.

Ricardo Sánchez
Director

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Reviewed 3 March 2018

After paying to an extra amount to move to a room with a balcony the room is super and the shower is amazing alas the balcony has no light, the air con/heater is VERY noisy wehave to switch it off at night and feel cold when sleeping. Breakfast has a good selection but alas everything is cold. TV many selections for all nationalities but NO BBC channels have asked 3times about this and been told someone will come to amend this problem STILL WAITING 4 star I don't think so

Stayed: February 2018
4  Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCimbel, Director General at Hotel Cimbel, responded to this reviewResponded 26 March 2018
Google Translation

Estimado cliente:
Gracias por su opinion aunque no podemos estar mas en desacuerdo con usted.
Para empezar ud reservo la habitacion mas economica del hotel que no tiene vistas al mar (DOBLE VISTA CIUDAD, de ahi su nombre), y por eso tuvo que pagar un suplemento a la llegada si queria tener una terraza con vistas al mar. De ahi la diferencia de precio de unas a otras habitaciones.
Todas las terrazas tienen luz y funcionan perfectamente o sino se veria desde la propia calle que no hay luz en esa terraza.
Las habitaciones son completamente nuevas y recien reformadas con lo que me extraña mucho que haya tenido ruidos en la calefaccion siendo algo a estrenar. De hecho no hemos recibido mas queja que la suya por este ¨supuesto ruido que nadie ha escuchado¨.
Tenemos mas de 60 canales de TV y 6-8 son ingleses (CNBC, CNN; BBC England,Wales and Scotland , CBeebis, TRU TV, Bloomberg........), aunque la gran mayoria son de noticias. Estamos trabajando para intentar poder tener mas canales de UK.
Lamento que no haya tenido la mejor de sus estancias, pero le aseguro que si reserva directamente con el hotel no hubiera tenido el primer problema a su llegada, asi se tuerce toda su estancia. Le aconsejo que en su próxima visita se asegure lo que compra sin terraza y sin vistas al mar y todo empezara de mejor manera.

Saludos

Ricardo Sánchez
Director

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